topic Re: Adding Numbers for Ireland not working in Calling

Adding Numbers for Ireland not working

BMcLoone8 — Wed, 04 Oct 2023 12:02:56 GMT

Hi all,

I am trying to use the functionality to add numbers for outbound calls to our accounts, we are based in ireland so it should be supported.

I am using the Dublin prefix and I have tried using the other option and adding the prefix myself. It generates the number and when I try to select the number it gives the below error. Any ideas?

Many thanks

Re: Adding Numbers for Ireland not working

Jigar_Thakker — Wed, 04 Oct 2023 12:54:07 GMT

Hey @BMcLoone8

You can check this article here: https://knowledge.hubspot.com/calling/manage-phone-numbers-registered-for-calling

Configure a HubSpot Provided phone number

you will find the countries you can set calling for as I can see you can set up calling for Ireland read this it will help you resolve the issue or you can try reaching out to HubSpot if still doesn't get resolved

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Re: Adding Numbers for Ireland not working

BMcLoone8 — Wed, 04 Oct 2023 13:47:51 GMT

Thanks Jigar, I have done all of this, I can get to the final step and then it will not accept the no.

Thanks

Re: Adding Numbers for Ireland not working

Jigar_Thakker — Wed, 04 Oct 2023 14:24:51 GMT

@BMcLoone8

Sorry to hear about that you can try reaching out to HubSpot then can provide you with a proper solution to this

Re: Adding Numbers for Ireland not working

BMcLoone8 — Fri, 06 Oct 2023 14:40:14 GMT

Thanks Jigar, support sorted it, they have the wrong codes in Hubspot..Dublin should just be 12 prefix.

Re: Adding Numbers for Ireland not working

Jigar_Thakker — Fri, 06 Oct 2023 14:56:44 GMT

@BMcLoone8

I am happy you got the solution for this 😊

If my post was helpful in addressing your query, Support the community by indicating it as the solution.