topic Re: How can I add a second phone number in Hubspot? in Calling

How can I add a second phone number in Hubspot?

AAhad2 — Sun, 10 Apr 2022 20:56:02 GMT

I tried to add the number in Hubspot to keep the calling recorded however its not working. Link

Current way: setting- general - calling add phone number result: no sms, calls received to verify

Does any one know how to do it?

Re: How can I add a second phone number in Hubspot?

JenWeiss — Mon, 04 Apr 2022 18:56:27 GMT

Hi @AAhad2,

Thank you for reaching out!

I would like to refer to a similar post on our Community that touches upon on adding an additional phone number to use for calling. The following are the instructions on how to do it:

In the dialog box, click the Call dropdown menu to select the phone number to call. By default, the calling tool will use the phone number stored in the Phone number property. If the contact's phone number is stored in a different property, such as a Mobile phone number, you can select that property instead. You can add an existing property to this list by clicking + Add another phone property. This option will let you add any single line text property to that menu.

Best,
@JenWeiss

Re: How can I add a second phone number in Hubspot?

ADayal — Tue, 30 Aug 2022 18:33:52 GMT

Does the same method work for the Mobile version of Hubspot?

So far it does not seem to let you call someone with a secondary phone/cell and only considers what is in the "About this contact" section of Hubspot.

Re: How can I add a second phone number in Hubspot?

MDavenport7 — Sun, 25 Sep 2022 21:12:48 GMT

How do I add the Mobile Number and Home etc...???
I don't see the option at all

Re: How can I add a second phone number in Hubspot?

DianaGomez — Mon, 26 Sep 2022 21:45:30 GMT

Hi @MDavenport7 hope ypu are doing well!

Looking into this there isn't a way to add two separate phone numbers to the same property but I found this 2 community posts:
1) Add more than one contact phone number2) Contact with multiple telephone numbers ?
and they mention how there is also a "mobile phone number" property already provided via the property settings and you can add this property to your view on the contact record and then fill out the number. You would then have a Phone Number property as well as a Mobile Phone Number Property (see community post or example attachments for further visual)

Hope this helps,

Diana

Re: How can I add a second phone number in Hubspot?

Nebula — Tue, 05 Sep 2023 13:18:36 GMT

That I guess is visible in paid version once you click the calling button