topic Zoom Phone Incoming Calls Lookup Not Working in Calling

Zoom Phone Incoming Calls Lookup Not Working

MHouston2 — Fri, 09 Jun 2023 20:40:56 GMT

We want incoming calls through Zoom Phone open the corresponding contact record in Hubspot.
Zoom documentation says to put the link below into Zoom Phone desktop app settings for launching an external URL for incoming calls. When I tested it, Hubspot opened in the browser, but it did not perform the search for the contact. It says on the dashboard page.

Has anyone been able to make this work?

https://app.hubspot.com/discover/<Your HubSpot Account Id>/library/dashboards?objects/0-1/views/all/list?globalSearchQuery==%E

Re: Zoom Phone Incoming Calls Lookup Not Working

kvlschaefer — Mon, 12 Jun 2023 12:47:29 GMT

Hi @MHouston2,

Thanks for reaching out to the Community!

I wanted to ask some clarifying questions in order for the community to be better assist:

Would you be able to please share the documentation from Zoom on this functionality? Have you verified if your integration meets the prerequisites to use this functionality? Are you seeing any error messages in HubSpot or Zoom?

Thank you!

Best,

Kristen

Re: Zoom Phone Incoming Calls Lookup Not Working

moekhaiwa — Mon, 24 Jul 2023 12:35:51 GMT

Hi @MHouston2 ,

If you're using the EU server try the following link in the zoom settings:

https://app-eu1.hubspot.com/contacts/yourhubspotID/objects/0-1/views/all/list?globalSearchQuery=%E

Hope that this helps out.

Re: Zoom Phone Incoming Calls Lookup Not Working

Jsteele2 — Mon, 11 Dec 2023 19:43:50 GMT

Hello, i wonder if you've come across the same issue? I thought hubspot contacts would sync with zoom phone so you can see in zoom whos calling, but it doesn;t? how did anyone overcome this?