https://community.hubspot.com/t5/Calling/Every-text-and-outgoing-call-is-coming-up-as-new-contact/m-p/798225#M309 <P><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/360276">@JSetzer</a>&nbsp;- HubSpot uses either the HubSpot assigned Record ID or email address as the unique identifier to managing deduplication of contact records.&nbsp;<BR /><BR />Is the email property being populated via the Justcall integration you have set up?&nbsp;<BR /><BR />If not, can it be?<BR /><BR />If it isn't viable to sync email via this integration is there another unique identifier that can be included and synced into a custom contact property set with a rule to require the value in the property to be unique? (<A href="https://knowledge.hubspot.com/crm-setup/manage-your-properties#:~:text=For%20company%2C%20deal%2C%20ticket%2C%20or%20custom%20object%20properties%2C%20select%20the%20checkbox%20to%20require%20unique%20values%20for%20the%20property.%20With%20this%20turned%20on%2C%20users%20will%20be%20unable%20to%20enter%20the%20same%20value%20for%20multiple%20records.%20You%20can%20create%20up%20to%20ten%20unique%20value%20properties%20per%20object." target="_blank" rel="noopener">As detailed here on HubSpot's knowledge base</A>). I believe this would then align the incoming contact to an existing contact in your CRM database each time a new call activity is logged via the integration.</P> Wed, 24 May 2023 11:36:18 GMT HFisher7 2023-05-24T11:36:18Z https://community.hubspot.com/t5/Calling/Every-text-and-outgoing-call-is-coming-up-as-new-contact/m-p/797896#M308 <P>We are using the Justcall intergration and for some reason every outgoing text and call is logging as a new contact under "New JustCall contact". I tried three people at Justcall and they have not been able to help.</P> Tue, 23 May 2023 19:46:29 GMT https://community.hubspot.com/t5/Calling/Every-text-and-outgoing-call-is-coming-up-as-new-contact/m-p/797896#M308 JSetzer 2023-05-23T19:46:29Z https://community.hubspot.com/t5/Calling/Every-text-and-outgoing-call-is-coming-up-as-new-contact/m-p/798225#M309 <P><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/360276">@JSetzer</a>&nbsp;- HubSpot uses either the HubSpot assigned Record ID or email address as the unique identifier to managing deduplication of contact records.&nbsp;<BR /><BR />Is the email property being populated via the Justcall integration you have set up?&nbsp;<BR /><BR />If not, can it be?<BR /><BR />If it isn't viable to sync email via this integration is there another unique identifier that can be included and synced into a custom contact property set with a rule to require the value in the property to be unique? (<A href="https://knowledge.hubspot.com/crm-setup/manage-your-properties#:~:text=For%20company%2C%20deal%2C%20ticket%2C%20or%20custom%20object%20properties%2C%20select%20the%20checkbox%20to%20require%20unique%20values%20for%20the%20property.%20With%20this%20turned%20on%2C%20users%20will%20be%20unable%20to%20enter%20the%20same%20value%20for%20multiple%20records.%20You%20can%20create%20up%20to%20ten%20unique%20value%20properties%20per%20object." target="_blank" rel="noopener">As detailed here on HubSpot's knowledge base</A>). I believe this would then align the incoming contact to an existing contact in your CRM database each time a new call activity is logged via the integration.</P> Wed, 24 May 2023 11:36:18 GMT https://community.hubspot.com/t5/Calling/Every-text-and-outgoing-call-is-coming-up-as-new-contact/m-p/798225#M309 HFisher7 2023-05-24T11:36:18Z