topic Can't hear ringing when making calls in Calling

Can't hear ringing when making calls

cjcollins329 — Tue, 24 Jan 2023 21:07:58 GMT

I got a new computer, an Asus Vivobook with an i7 processor, 16gb ram, and other specs that meet minimums for using HS. For some reason with this new computer I don't hear ringing when I make outbound calls with HS when calling in the browser setting. If I dial through my phone I can hear the ringing. When someone answers or when the voicemail kicks in the audio is clear but ringing is not.

I've cleared cache and cookies.

The twillio test shows that my connection for the call seems to be good so I don't think that is the issue.

Does anyone have any ideas what could be causing this or how to fix it?

Re: Can't hear ringing when making calls

cjcollins329 — Tue, 24 Jan 2023 22:57:48 GMT

SOLVED
There was a setting on the computer that had AI Noise Cancellation enabled. It turned the sound of the ringing down which is why there wasn't audio until someone answered the call.

Re: Can't hear ringing when making calls

MiaSrebrnjak — Wed, 25 Jan 2023 15:06:29 GMT

Thank you for updating the post @cjcollins329! 👍 🙂

Re: Can't hear ringing when making calls

Morgan24 — Fri, 03 Jan 2025 22:53:36 GMT

Hi, I know I'm late but do you happen to remember where in Settings did you find the AI noise cancellation? I just bought the Asus Zenbook and I'm having an issue with ringback as well