topic Outbound Calls through the Mobile App in Calling

Outbound Calls through the Mobile App

MYS — Fri, 27 May 2022 08:54:27 GMT

Hello,

We are just in the process of migrating over to Hubspot and getting everything set up. I have been informed that:

Inbound Calls - can only be accepted in the mobile app

Outbound Calls - can be made through the browser and the mobile app, but if using the app, my mobile number would be displayed rather than our Hubspot number.

Is there a way around this? I want to make outbound calls through the app but I do not want my mobile displayed, I would like the Hubspot number displayed.

Any advice on workarounds would be much appreciated!I am in the UK if that makes any difference.

Re: Outbound Calls through the Mobile App

TitiCuisset — Mon, 30 May 2022 09:51:39 GMT

Hi @MYS

Thank you for reaching out.

I want to tag some of our experts here - @Josh @ChrisoKlepke @Mike_Eastwood do you have any thought for @MYS on this?

Thank you!

Best

Tiphaine

Re: Outbound Calls through the Mobile App

MYS — Mon, 30 May 2022 09:55:40 GMT

Thank you!

Re: Outbound Calls through the Mobile App

Mike_Eastwood — Wed, 01 Jun 2022 05:30:53 GMT

Hi @MYS

We found the call quality, using the mobile app, was... trying to think of a polite word... umm... unusable.

Several of the VOIP (Voice over internet) companies offer apps that integrate with HubSpot and have a much fuller feature set. We recommend Cradle (because it's a New Zealand company) and we have clients using Just Call.

Both fully integrate with HubSpot (but I haven't personally tried either of their phone apps) and there are dozens in the HubSpot Marketplace.

I recommend settting up a test account and trying them out before you commit.

Have fun

Mike

p.s. thank you for the mention @TitiCuisset

Re: Outbound Calls through the Mobile App

MYS — Wed, 01 Jun 2022 12:38:31 GMT

Thank you Mike!

Re: Outbound Calls through the Mobile App

BPhillips8 — Fri, 07 Mar 2025 15:32:27 GMT

I wanted to check to see if there was an update on this? I can receive calls on my cell phone but when I miss a call, the only way that I can return the call is through my computer/browser because if I call back through my phone, it will come from my personal cell number.

I would like to be able to make calls (to contacts and new leads) from my Hubspot Mobile app and it would come from my Hubspot number.