topic Re: Follow-up suggestions from emails - setting in Breeze & Other AI-Powered Features

Follow-up suggestions from emails - setting

COteman — Thu, 18 Apr 2024 18:23:48 GMT

Hi Hubspot,

I received an email from Hubspot that suggested that I turn on a setting which sends "Follow-up suggestions from emails" which "see who you might need to follow up with based on emails you've sent recently".

See screenshot below:

When I click the button "Turn on suggestions", it opens the settings panel in Hubspot but it doesn't bring me to an option to turn it on and I can't find it anywhere.

Does anyone know how to turn this setting on?

Thank you,

Chris

Re: Follow-up suggestions from emails - setting

DianaGomez — Fri, 19 Apr 2024 11:44:21 GMT

Hi @COteman,

Thanks for reaching out to the Community!

That is part of the new content beta with recommendations on how to draft quicker follow-up emails 🙂

Here: Generate content with AI assistants, you can find the steps to activate it.

Best,

Diana

Re: Follow-up suggestions from emails - setting

Peeeeter — Tue, 07 Oct 2025 07:59:57 GMT

Hello,

The e-mail says:

"Follow-up suggestions from emails
See who you might need to follow up with based on emails you've sent recently."

So this does not sound like a "write me an e-mail" function, but rather keep track on e-mail interactions that I need to follow-up on.

As the topic states; Missleading link and Copy in this email.

Re: Follow-up suggestions from emails - setting

BérangèreL — Tue, 07 Oct 2025 08:28:21 GMT

Hi @Peeeeter,

Thank you for bringing this to our attention and for describing your experience with the "Follow-up suggestions from emails" feature.

I can see how the current email messaging could feel misleading if it doesn’t match your expectations of the feature’s functionality.

You’re absolutely right: this tool isn’t designed to write emails for you, but rather to help you keep track of recent email interactions and suggest follow-ups so nothing slips through the cracks.

If you haven’t already, you might find these HubSpot resources helpful for understanding and making the most out of follow-up and tracking features in HubSpot:

How Sequences and Automated Follow-Ups Work:
Learn how to automate email follow-ups and create reminder tasks for yourself using sequences:
How to Create and Edit Sequences in HubSpot

Tracking Email Engagement & Reminders:
For a broader look at tracking and managing document/sales engagement, so you can see who’s interacting with your emails and documents, and when you might want to follow up, check out:
Document Tracking Software & Analytics

Also, for new feature suggestions, I'd recommend first to search and check if this idea is already present on our Ideas Forum here. If you find a similar idea, give it an upvote and share your unique use case in the comments.

If the idea doesn't exist already, please consider posting and creating a new Idea on our Ideas Forum here.

We truly appreciate your feedback. It’s important for us to understand where messaging might cause confusion so we can improve the platform and the experience for all users.

If you run into any other unclear copy or links, feel free to let us know.

Thanks and have a great day!
Bérangère