Whatsapp Integration Issue

NousherChohan — Sat, 07 Mar 2026 06:31:57 GMT

Hello Everyone,

Hope you all are doing well! I have been trying to automate our business whatsapp by creating the workflows in hubspot. But whenever I try to connect whatsapp into hubspot, it is giving me error stating that my whatsapp is restricted and can be added unless restriction is uplifted. But when I look this into developer.facebook.com here it shows the account is okay. So, kindly let me know what is the issue here and how to fix it.

Re: Whatsapp Integration Issue

DiscoverDigital — Mon, 09 Mar 2026 11:39:08 GMT

Hi @NousherChohan - the "restricted" error you're seeing is almost certainly because your WhatsApp number is currently registered on the WhatsApp Business App (the phone app). HubSpot's native integration uses the WhatsApp Cloud API, and Meta doesn't allow a number to be registered on both at the same time

So when HubSpot tries to connect, Meta blocks it because the number is already in use elsewhere. That's why developer.facebook.com shows your account as fine - there's nothing wrong with the account itself, it's a registration conflict on the number.

To use HubSpot's native WhatsApp integration, you'd need to deregister the number from the WhatsApp Business App first, which means you'd lose the ability to use WhatsApp on your phone with that number (including voice calls). This is a well-known limitation that catches a lot of people out.

If giving up the WhatsApp Business App isn't an option for your team, there's an alternative approach. Flowella is a HubSpot marketplace app that works alongside your existing WhatsApp setup - it doesn't require you to migrate your number to the Cloud API or disconnect from the Business App. It lets you send structured WhatsApp Flows (guided forms, surveys, qualification questions) triggered from HubSpot workflows, with the responses written back into HubSpot as structured data.

Here's the marketplace listing: https://ecosystem.hubspot.com/marketplace/apps/flowella-whatsapp-forms-integration

Happy to explain further if it would help - this is one of the most common issues we see with WhatsApp and HubSpot.

topic Whatsapp Integration Issue in Breeze & Other AI-Powered Features

Whatsapp Integration Issue

Re: Whatsapp Integration Issue