topic Re: [AMA] Ask Us Anything about Deploy to Production with Sandboxes | August 25 - August 29 in Ask Me Anything and Panel Discussions

[Closed AMA] Ask Us Anything about Deploy to Production with Sandboxes | August 25 - August 29

Denise_Thijzen — Tue, 16 Sep 2025 08:06:34 GMT

The AMA may be over, but we're still here to help!

👉 Hop on over to our blog post and ask us anything there about HubSpot Sandboxes and Deploy to Production feature. Our team is happy to help!

Hi HubSpot Community!

We’re excited to invite you to an async AMA to help you get up to speed with our brand new Standard Sandboxes and Deploy to Production feature, now in public beta!

This is your chance to:

Ask questions about how the feature works
Learn best practices and real-world use cases
Understand how to safely move changes into production

We know that deploying to production can feel risky. That’s why we’re creating a space for open conversation, guidance, and support to help you feel confident.

Whether you're already in the beta or considering opting in, we’d love to connect and help you make the most of this powerful new feature.

Check out our Demo videos below!

Our AMA will be open for questions from August 25 to 29, 2025 .

Drop your questions in the thread and we'll get back to you the week of August 25.

The Sandbox Team

New standard sandbox creation (about 5 min at 1.5x speed)

Deploy to Production experience (about 6 min at 1.5x speed)

Want more? Read our blog post: Smarter Sandboxes for Safer Deployments!

Re: [AMA] Ask Us Anything about Deploy to Production with Sandboxes | August 25 - August 29

JTBuys — Fri, 22 Aug 2025 13:46:25 GMT

A lot of our client's emails and workflows failed to be copied over. The reason was stated as: "Unable to copy because it relies on a marketing email that no longer exists in production or isn't supported." And the related emails failed with the reason: "Unable to copy because it relies on an asset that isn't supported by the sandbox creation process." I'm assuming this is due to the emails using custom modules.

Does this sound accurate? If so, is there a plan to support custom themes/modules?

Re: [AMA] Ask Us Anything about Deploy to Production with Sandboxes | August 25 - August 29

Denise_Thijzen — Mon, 25 Aug 2025 15:21:34 GMT

Hi @JTBuys - I'll dm you to get more details of the case you surfaced.

For now, it sounds like you were able to narrow down the likely reason why these emails failed to sync as being due to an unsupported dependency on custom modules.

And we can confirm it's an item we have on the roadmap!

Re: [AMA] Ask Us Anything about Deploy to Production with Sandboxes | August 25 - August 29

chighsmith — Mon, 25 Aug 2025 22:28:43 GMT

A huge thank you to @Denise_Thijzen for hosting this week's (August 25-29) AMA on Deploying to Production with Sandboxes!

Inviting our Community users -- @ChristinaKay @ChrisoKlepke @HubSpot_Corey @Franci @johnelmer @Teun

@Anton @GiantFocal @TomM2 @RubenBurdin

Do you have questions about how it works, saves time, or what’s next? Drop them below and we will get back to you!

Thank you,

Cassie, Community Manager

Re: [AMA] Ask Us Anything about Deploy to Production with Sandboxes | August 25 - August 29

BérangèreL — Thu, 28 Aug 2025 10:29:17 GMT

Hi and thank you so much to the Sandbox Team for hosting this async AMA and for the clear overview of what’s available in the new Standard Sandboxes and Deploy to Production feature! 🚀

For anyone just joining, this is a fantastic opportunity to:

- Ask your technical or workflow questions directly to the product team
- Watch helpful (demo videos shared above)
- Get actionable advice on moving your changes safely and efficiently into production, whether you’re brand new to sandboxes or making your first deploy

If you’re already using Sandboxes, sharing your use cases here will also help other users! 💡

I'd love to check-in with our Top Experts and Community Members: Hi @Amanda7, @Ds-ELAMIR, @beckylimina, @danmoyle, @Muhammed-Elamir, @sylvain_tirreau, @Lucila-Andimol, @Brenner, @DSharma02, @HubDoPete now is your chance, don't hesitate to share your burning questions about this new feature! Our Team is here for you ❤️

Looking forward to reading your questions!

Have a lovely day!
Bérangère

Re: [AMA] Ask Us Anything about Deploy to Production with Sandboxes | August 25 - August 29

KInget6 — Fri, 29 Aug 2025 06:04:28 GMT

Hi guys,
This is going to a major thing for us partners, so thanks for your support!

We have a sandbox (old/legacy) that we should start deploying to production environment. Is there a way to create a standard sandbox from the existing old sandbox?
Thanks!
-katta

Re: [AMA] Ask Us Anything about Deploy to Production with Sandboxes | August 25 - August 29

Denise_Thijzen — Fri, 29 Aug 2025 14:08:02 GMT

Hi @KInget6 - thanks for asking!

Creating a new standard sandbox from an existing legacy sandbox is not supported due to missing foundational technology that is required for reliable deployments.