topic Re: [Q&A] Fall Spotlight Product Roundup Webinar | September 26 in Ask Me Anything and Panel Discussions

[Q&A] Fall Spotlight Product Roundup Webinar | September 26

evmwang — Thu, 26 Sep 2024 14:34:29 GMT

Our amazing Product Marketing team is ready to answer your questions on what's new from the Fall Spotlight Product Roundup Webinar on September 26 at 1 PM ET!

The Fall Spotlight edition of the Quarterly Product Roundup will cover the biggest releases from each of our Hubs & products, including:

A warm welcome with Kyle, including a high-level overview of where HubSpot is growing our capabilities
Live demos of features in...
- Marketing Hub, Sales Hub, Service Hub, Content Hub, Operations Hub, and Commerce Hub
- Smart CRM and the App Marketplace
- And more surprises to be announced!
An engaging live format with interaction in the chat throughout
resources to continue your learning in the platform

Got questions about the features showcased? Well we've got answers!

P.S. if you haven't registered yet (which you should), click here!

Re: [Q&A] Fall Spotlight Product Roundup Webinar | September 26

Adam_W — Thu, 26 Sep 2024 08:27:05 GMT

I'm not sure if this is the right spot for this, but here goes!

We recently migrated our CX team to Help Desk from Zendesk and we've been running into quite a few QoL issues. I'd like to know what the roadmap is to address these. Examples would be:

Default workflow not opening old, closed tickets based on unconnected email threads.
Better visual cues for ticket status, priority, etc.
Splitting/merging tickets more easily.
Better customisation of the Knowledge Base pages (on par with Website).

Thanks!

Re: [Q&A] Fall Spotlight Product Roundup Webinar | September 26

kara_susvilla — Mon, 30 Sep 2024 20:14:22 GMT

Pulling this question from the webinar:

For the Microsoft Teams integration beta I remember that for the Teams webinar functionality there wan't integration with hubspost forms so you couldn't use a hubspot form on a hubspot landing page for attendees to register for teams webinars. Has this been resolved or are you still limited to having to use Microsoft's form?

Answer:

This limitation still exists, but not for long! Next quarter, the product team will roll out a workflow action that will alow customers to automatically enroll HS contacts to MS Teams webinars. After, they also plant o release the ability to embed MS Teams webinar registration into a HS form. More to come in Q4!

Re: [Q&A] Fall Spotlight Product Roundup Webinar | September 26

Dif1975 — Tue, 01 Oct 2024 07:17:35 GMT

Hi all

Just joined

Re: [Q&A] Fall Spotlight Product Roundup Webinar | September 26

evmwang — Tue, 01 Oct 2024 14:45:35 GMT

Hey there Adam! I’d recommend checking out hubspot.com/new to see our latest roadmaps that were just updated this month! For any further questions regarding the roadmap, I’d recommend reaching out to your CSM.