topic Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022 in Ask Me Anything and Panel Discussions

[Closed] AMA: HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

Maryann — Tue, 09 Aug 2022 22:46:46 GMT

August 2 - 5, 2022

Hi everyone,

I’m Maryann! I’m a senior product marketing manager for commerce at HubSpot. Earlier this year, we launched HubSpot payments, a native solution that allows HubSpot customers to accept digital payments directly inside HubSpot.

We have incredible new features, including the payment object, and new ways to sell online with payments in forms, marketing email and meetings! This means more ways to grow your revenue online and an incredible purchasing experience for your customers. We’re so excited about this solution and how it’s helped customers grow online. You can see it for yourself: payments hall of fame has some of the best customer examples of payments.

With so much uncertainty in today's world of business, it’s important SMBs prepare themselves to stay competitive and afloat, especially with increasing customer expectations. I want to personally invite you to our upcoming AMA where you can learn all about HubSpot payments:

[AMA] How SMBs can sell online and grow revenue, Tuesday, August 2 - Friday, August 5, 2022

This AMA will be open for questions from Tuesday, August 2 - Friday, August 5, 2022. All questions will be answered by Friday, August 5th.

Drop your questions regarding HubSpot payments in this thread and we'll answer them between August 2 - 5, 2022

Not sure what to ask? Here are a few sample questions:

Help! I don’t have anything to sell online. How do I figure out what I can sell online?
How can I enroll in HubSpot payments?
What are some use cases or examples of customers using HubSpot payments?

Look forward to chatting with you in the thread and hearing all of your questions!

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

NicoTacosAgency — Tue, 02 Aug 2022 08:13:04 GMT

Hi Maryann!

Do you have a roadmap for the deployment of this service in France?

Thanks!

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

TAdams4 — Tue, 02 Aug 2022 19:33:29 GMT

We are a psychiatric private practice and new to HubSpot. We are already set up with Stripe for payment services. What features/tools does HS offer that could improve my business with respect t Stripe?

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

GSchlegel — Wed, 03 Aug 2022 07:29:53 GMT

Hi Maryann,

basically the same question, but different country: what about Germany ( or the European Union in general. The EU has deployed a standardized payment system, so EU countries should at least be very similar to each other)?

Thanks!

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

DanielCol — Wed, 03 Aug 2022 15:04:12 GMT

When are you releasing for EU & UK?

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

jvelazquez17 — Wed, 03 Aug 2022 17:00:57 GMT

What are some use cases or examples of customers using HubSpot payments?

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

JackCoopersmith — Wed, 03 Aug 2022 19:53:10 GMT

Hey @NicoTacosAgency , I hope you're having a great week so far and very happy to hear that there's some interest in HubSpot Payments in France 😀. As plans formalize, we will be sure to communicate this to HubSpot customers and the rest of the world. Please stay tuned for more information! In the meantime, if anyone has any opinions as to where we should prioritize expanding, let us know right here and we'll be more than happy to share your feedback with the team and keep you updated!

cc @GSchlegel and @DanielCol who had a similar question 🙂

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

JackCoopersmith — Wed, 03 Aug 2022 19:55:28 GMT

I absolutely adore this question @jvelazquez17! If you haven't already, check out our Payments Hall of Fame right here that @Maryann and team did such a brilliant job of pulling together. If you have any specific questions or if you'd like to dig into a specific use case, let's do it! I'm sure a lot of folks are wondering the same things that you are 🙂

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

JackCoopersmith — Wed, 03 Aug 2022 20:04:18 GMT

Thanks for the question @TAdams4 and I hope you're having a nice week so far! Just so we're 100% on the same page, HubSpot Payments is actually separate from Stripe - check out this resource if you'd like to learn more.

To give just a quick highlight of the difference (happy to get into the very specific details here if you'd like of course), our whole vision is to create a Commerce-powered CRM, and our stripe integration doesn't really get us there because you still have your financial data within stripe and your customer data within HubSpot. HubSpot Payments brings everything under our roof so that you're not only able to view all of this data holisitcally (a huge win in and of itself), but you're actually able to use it with the power of the HubSpot Framework - use our custom report builder with our new commerce objects (payment object, subscription object when recurring payments are run, check them out if you haven't already!!) to inform your next business decision, use payment or subscription-based workflows to align your teams and systems (and a lot more, workflows are ridiculously powerful).

^not as quick of a highlight as I aimed for but I just couldn't help myself 😏. Let me know what you all think!

For those interested, this is a fantastic new post that I recommend giving a read if you haven't already which touches on some of this.

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

mysharonwang — Wed, 03 Aug 2022 21:06:48 GMT

Does the payment method only work for the US market now? What is your roadmap to develop into other countries? Can customer use any major credit cards and all charges are 2.9% flat? I am more curious about your plan for Canada and Asian countries like Taiwan and China since they were my next target markets.

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

Nicholas_Manske — Wed, 03 Aug 2022 21:15:17 GMT

1. Is the credit card fee of 2.9% applicable to international credit card transactions, in addition to domestic credit card transactions? Can you comment on whether you support credit card payments from Europe, India, Singapore, and China? Thanks!

2. Do you accept payments from ACH Wire Transfer from buyers outside the US? For example, certain countries have a different structure of bank account details than the American "account number" and "routing number". Can you accept wire transfers via the portal for European, Indian, Singaporean, or Chinese bank accounts? (See screenshot)

3. Could you comment on how Hubspot Quotes will be sync'd to Quickbooks Online? Will Hubspot Quotes appear as Quickbooks invoices?

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

computerchipt — Wed, 03 Aug 2022 21:59:23 GMT

Payments are great but...

1. We need to ability to take deposits on a Quote and then collect the rest when due.

2. We need the ability for our customers to be able to pick and choose line items on a Quote and then pay the total of the items they have chosen

Payments are great but we need more flexibility in the Quotes.

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

CeliaLara01 — Wed, 03 Aug 2022 22:24:10 GMT

Ayuda! No tengo nada para vender en línea. ¿Cómo puedo saber qué puedo vender en línea?

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

kdalay — Wed, 03 Aug 2022 23:09:20 GMT

Hi @Maryann -

Wanted to check if there was an update on Hubspot Payments re: allowing customers to get a free trial of a product before getting sent an invoice / getting charged (say, after 15 days or a month).

I saw that there was an article on it saying it's not currently possible - wanted to know if through the Stripe integration, this is possible to bypass, since Stripe allows for free trials. I did see in the Ideas Forum that only the standalone allowed for the free trials...

Thanks for any info!

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

computerchipt — Wed, 03 Aug 2022 23:10:45 GMT

If you want us to use Payments I think you should include e-signatures in Sales starter. Makes for a much better solution to get the payment.

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

shanedavies — Thu, 04 Aug 2022 01:08:37 GMT

Looking to use Hubspot Payments to take payment for an online course [single date only] via a page with a Hubspot form. We'd like to know how this compares to Stripe etc. and relative ease of setup.

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

JackCoopersmith — Fri, 05 Aug 2022 17:36:23 GMT

Thanks for the question @mysharonwang and I hope you're doing well today! While you have to have a physical US location to use HubSpot Payments yourself, we are able to accept cards from any country, so buyers in other countries can still absolutely pay using HubSpot Payments.

And you're correct, all cards have a flat 2.9% fee regardless of the type of card!

Regarding international expansion, as plans formalize, we will be sure to communicate this to HubSpot customers and the rest of the world. Please stay tuned for more information! We'll definitely keep those priority countries in mind... if anyone else has any suggestions as to where we should prioritize, we'd love to hear from you right here!

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

JackCoopersmith — Fri, 05 Aug 2022 17:59:57 GMT

Happy Friday @Nicholas_Manske ! Taking your questions one by one here:

Is the credit card fee of 2.9% applicable to international credit card transactions, in addition to domestic credit card transactions? Can you comment on whether you support credit card payments from Europe, India, Singapore, and China? Thanks!
1. It is indeed a 2.9% flat rate regardless of where the card is from and yes, we can indeed support credit card payments from international cards as well
Do you accept payments from ACH Wire Transfer from buyers outside the US? For example, certain countries have a different structure of bank account details than the American "account number" and "routing number". Can you accept wire transfers via the portal for European, Indian, Singaporean, or Chinese bank accounts? (See screenshot)
1. We don't currently accept international bank debits yet, more to come on this in the future though 🙂
Could you comment on how Hubspot Quotes will be sync'd to Quickbooks Online? Will Hubspot Quotes appear as Quickbooks invoices?
1. Great question! We recently created these new QBO workflow actions that we're quite excited about. The most commonly used workflow here is a payment-based workflow (based off of the new payment object) with a status of "succeeded" as the enrollment trigger that simply creates the invoice in QBO. We also have an invoice sync from QBO so that you can easily view all of those invoices within HubSpot as well. This is something a lot of HubSpot users would likely be interested in, so I hope a lot of folks see this comment!

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

Nicholas_Manske — Fri, 05 Aug 2022 19:24:33 GMT

Jack, thanks!

Do you accept payments from ACH Wire Transfer from buyers outside the US? For example, certain countries have a different structure of bank account details than the American "account number" and "routing number". Can you accept wire transfers via the portal for European, Indian, Singaporean, or Chinese bank accounts? (See screenshot)
1. We don't currently accept international bank debits yet, more to come on this in the future though 🙂 Do you have a rough estimate on the timing for implementation of international wire transfers? In the meantime, is there a way for our team to manually mark a quote as "Paid" if we receive an international wire transfer payment outside of Hubspot Payments?
Could you comment on how Hubspot Quotes will be sync'd to Quickbooks Online? Will Hubspot Quotes appear as Quickbooks invoices?
1. Great question! We recently created these new QBO workflow actions that we're quite excited about. The most commonly used workflow here is a payment-based workflow (based off of the new payment object) with a status of "succeeded" as the enrollment trigger that simply creates the invoice in QBO. We also have an invoice sync from QBO so that you can easily view all of those invoices within HubSpot as well. This is something a lot of HubSpot users would likely be interested in, so I hope a lot of folks see this comment!

Re: [AMA - Ask Me Anything] HubSpot Payments: Sell Online and Grow Your Revenue | August 2 - 5, 2022

JackCoopersmith — Fri, 05 Aug 2022 20:29:20 GMT

@Nicholas_Manske it's tough to give a timeline on that specifically, though I imagine that as we explore international expansion in the near future that this will indeed be a piece of this, so stay tuned for more from us on this soon!