topic Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28 in Ask Me Anything and Panel Discussions

[CLOSED] Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

Maryann — Tue, 01 Feb 2022 13:54:11 GMT

This AMA is now closed.

Hi everyone,

I’m Maryann! I’m a senior product marketing manager for commerce at HubSpot. We just recently launched HubSpot payments, a native solution that allows HubSpot customers to accept digital payments from their buyers.

We launched HubSpot payments with three features: payment links, recurring payments, and payments-enabled quotes. This means an incredible buyer experience for your customers, as well as even more ways to streamline and grow your revenue. We’re so excited about this solution and how it will help your business.

I want to personally invite you to our upcoming AMA where you can learn all about HubSpot payments:

[AMA] HubSpot Payments, January 20 - 28, 2022

This AMA will be open for questions from Thursday, January 20 until Friday, January 28. All questions will be answered by Friday, January 28th.

Best part? The AMA is happening right here - drop your questions regarding HubSpot payments in this thread.

Not sure what to ask? Here are a few sample questions:

How can I enroll in HubSpot payments?
How do payments help improve the buyer experience?
What are some use cases or examples of customers using HubSpot payments?

Look forward to chatting with you in the thread and hearing all of your questions!

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

illestMaestro — Fri, 21 Jan 2022 21:28:59 GMT

What is the timeline on using multiple Stripe accounts (within one Stripe login account) in HubSpot payments?

Also, when will we be able to place Stripe payment/product fields directly in a form on a landing page or CMS hub page?

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

digitalkrewe — Fri, 21 Jan 2022 21:43:33 GMT

@Maryann, is it possible to schedule recurring transactions now in Hubspot payments? The last time that I asked (early December), the payment was processed at the time the customer submitted the payment link.

Thanks!

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

DavidDennison — Sat, 22 Jan 2022 15:55:08 GMT

Will there be options for invoicing? What are the benefits over current payment providers?

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

dsecareanu — Mon, 24 Jan 2022 13:22:55 GMT

Stripe has invoicing capabilities, question is if HubSpot integration with Stripe will cover this or not.

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

dsecareanu — Mon, 24 Jan 2022 13:29:36 GMT

Any ETA on rolling payments to other parts of the world? I see it available in my account (Europe), but I haven't tried to complete the process so far.
Will there be an option added to the Stripe data sync to sync also deals/invoices/products from other sources but managed in Stripe (e.g., a subscription from a newsletter service or something similar)?
What are some use cases for HubSpot payments for services, subscriptions, consulting, website pricing packages (HS CMS)?

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

elizsmith — Mon, 24 Jan 2022 13:36:35 GMT

Is there a timeline on when this will be available to companies in the travel industry?

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

twengler — Mon, 24 Jan 2022 13:53:14 GMT

I have a client that is in the US. Payments will not work for him. Denied by HubSpot

Why?

They are 501c3.

Per email from HubSpot:

Hi Ray,

We are unable to approve your account for Payments at this time as we are currently not able to support non-profit organizations. With non profits there are certain requirements that we need to have set up. We are working on this and other requirements.

We hope to have the capabilities to provide payments processing to additional business types such as non-profits in the future, and will advise once this is available.

Thank you,

HubSpot Payments Underwriting Team

HubSpot - what's going on here? Can you check into this and update this thread ASAP?

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

Maryann — Mon, 24 Jan 2022 19:17:25 GMT

@digitalkrewe Yes! With the payments tool, you can collect one-time and recurring payments from your customers in your CRM. Here's an article from our Knowledge Base with an explainer on how to set up payments, and recurring transactions using payment links.

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

Maryann — Mon, 24 Jan 2022 20:16:59 GMT

Hi @elizsmith! There's no specific timeline on this one. As of today, HubSpot payments is powered in part by Stripe, and they don’t accept payments for some types of businesses. You can find more details and examples in Stripe’s restricted businesses list. More on eligibility over on this Knowledge Base article!

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

Maryann — Mon, 24 Jan 2022 20:56:21 GMT

Hi @DavidDennison! Invoicing is definitely on our product roadmap and you can expect to see that feature this year. Until then, HubSpot does integrate with systems like Quickbooks Online and has workflows, which can create Quickbooks invoices automatically!

When it comes to the benefits over current payment providers, there are many! This blog post penned by of VP of Commerce + Payments may be helpful. We also have this article on our blog that dives into the benefits of three CRM-powered payments systems, including HubSpot payments.

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

JackCoopersmith — Tue, 07 Nov 2023 12:12:08 GMT

Hey @illestMaestro, thanks for the questions here! My name is Jack and I'm a GTM Specialist for HubSpot payments.

Regarding your first question around Stripe... HubSpot payments isn't an integration with Stripe; we use their rails and infrastructure to process transactions, though everything would be housed within HubSpot (which offers quite a few benefits). For more information about Stripe's role with Payments, check out this section of our FAQ. Feel free to let us know if you have any other questions about this!

Regarding your second question, you're able to embed HubSpot Payments links on both HubSpot CMS pages and externally hosted pages. That being said, I believe you're referring to embedding Stripe's checkout experience. I'm quite hesitant to speak confidently around Stripe's functionalities, though it does look like you can use tools like this to embed their checkout experience. I was also able to dig up this thread that I'd recommend checking out as well.

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

twengler — Mon, 24 Jan 2022 22:28:20 GMT

HubSpot payments wont' work for 501c3's. What's up with that?

My clients are not getting approved to use Payments if they are 501c3.

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

JackCoopersmith — Tue, 25 Jan 2022 01:03:59 GMT

Thanks for the questions here @dsecareanu. Taking the one by one:

We hear there is excitement to rollout payments globally, which is great! Many countries have their own regulatory requirements for payments that add complexities to expansion. There is on-going research about global expansion that will continue in 2022 with a plan coming probably mid to late next year
This isn't as much of a HubSpot payments-related question, so I wanted to loop in @velliott who can speak more to this. Thanks in advance for the help here Tori!
I'd say there are a lot of use cases here, HubSpot payments can be used as your main payment processor to power your organization so it can cover all of those bases. You can process both one time and recurring transactions via two routes - either by connecting payments with quotes or by using payment links. The quotes route is more of a classic QTC/CPQ motion and payment links can be used in a number of different ways, one of which being our CMS (or external pages) as you're able to easily add them to webpages for things like consulting packages and more. With payment links, you'll also notice the option to redirect to a given page. For example, let's say you wanted to offer a block of consulting time - someone would be able to purchase that time block and then book that time with our meetings tool immediately. We've seen a lot of creativity regarding using payment links so far, often opening up completely new revenue streams for companies. If anyone reading would be willing to share how they're using payment links or payments with quotes, go ahead and post below!

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

illestMaestro — Tue, 25 Jan 2022 02:09:16 GMT

Yep, that answered my questions. Thank you!

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

AlKo — Tue, 25 Jan 2022 03:15:20 GMT

Can you ballpark an ETA for this feature in Canada?

Thanks!

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

JackCoopersmith — Tue, 25 Jan 2022 20:52:07 GMT

Hi @AlKo! This is a particularly tough one to ballpark because there are so many things that factor into international expansion and all of the regulatory requirements that come with it in the payments space. I can tell you that this is something that we're actively researching and we're hoping to have more clarity around a plan later this year, so definitely keep an eye out for this as we move through the year!

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

JackCoopersmith — Tue, 25 Jan 2022 21:08:56 GMT

Hi @twengler! We're excited that our non-profit users are eager for HubSpot payments. As we all know, HubSpot payments is a new tool of ours and we're not currently built to support this specific segment of organizations yet. This is something we're getting feedback on and are actively exploring and we're aiming to have more clarity around plans to bring non-profits onto HubSpot payments later this year. Be sure to keep your eyes peeled on this front as we're absolutely going to see a lot of product and feature releases around payments this year and beyond!

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

velliott — Tue, 25 Jan 2022 21:32:19 GMT

Thanks, @JackCoopersmith.

Great question, @dsecareanu. We understand how important payments are for you and many businesses. That’s why we’ll be focusing primarily on expanding our new HubSpot Payments system in our Quoting tool. While we will still maintain our Stripe integration, we don’t have any immediate plans to expand its capability. I apologize for any inconvenience this may cause.

Re: Ask Me Anything [AMA]: HubSpot Payments, Jan. 20 - Jan. 28

janinelyman — Wed, 26 Jan 2022 15:04:56 GMT

Our customers need to be able to choose the quantity of the product they are purchasing. Is there an ETA on this feature addition?