topic TikTok Leads Not Syncing to HubSpot in Ads

TikTok Leads Not Syncing to HubSpot

M_ElShibiny — Wed, 21 May 2025 07:40:18 GMT

I have an integration set up between HubSpot and TikTok Business Center. I'm currently running ads form that generate leads, but when a new lead is submitted through a TikTok Instant Form, it does not appear in HubSpot.
I need to know what to check to know that issue

Re: TikTok Leads Not Syncing to HubSpot

TomM2 — Wed, 21 May 2025 09:57:59 GMT

Hey @M_ElShibiny is this the integration you're using? If so this was created and is managed by tiktok themselves, so it might be worth reaching out to them for more information! From the last few reviews it looks like this integration has pretty consistent issues.

Re: TikTok Leads Not Syncing to HubSpot

ArisudanTiwari — Wed, 21 May 2025 17:21:18 GMT

Hello @M_ElShibiny ,

Have you had a chance to cross-check the following?

Integration connection
TikTok lead form configuration

If everything looks good on your end, please try disconnecting and reconnecting the integration. If possible, could you also share a screenshot of your settings for reference?

Re: TikTok Leads Not Syncing to HubSpot

M_ElShibiny — Sun, 25 May 2025 07:11:19 GMT

okey I will tey
Is this ever happned before .... the forms at TikTok was already working before , but somehow I don't know what make it now not sending any leads