topic Re: Google ad contacts are not tracking in Ads

Google ad contacts are not tracking

Nath74 — Tue, 20 Feb 2024 14:41:30 GMT

Hi,

Objective: know which campaigns my leads come from

I've linked Hubspot to Google ads. Impressions and clicks appear on Hubspot, but not leads.
Consequently, in the "contact" tab, when I add the "source of origin" column, all my contacts are "offline sources".

For your information, I've followed all Hubspot's instructions (contact tracking activated), and I've also added the Hubspot tag to my site. I dont use any customized tracking.

Thanks a lot for your help!

Re: Google ad contacts are not tracking

Jigar_Thakker — Tue, 20 Feb 2024 14:54:50 GMT

Hey @Nath74

Have you gone through this article: https://knowledge.hubspot.com/ads/ad-tracking-in-hubspot

make sure auto tracking is enabled in your account:

Let me know if you have any follow-up questions.

Re: Google ad contacts are not tracking

Nath74 — Tue, 20 Feb 2024 14:57:24 GMT

Yes, I went through this article, I want to track search campaign so Hubspot should be able to track this campaign, auto tracking is enabled and I checked Hubspot's tracking template, it is all fine

Re: Google ad contacts are not tracking

Jigar_Thakker — Tue, 20 Feb 2024 15:06:01 GMT

@Nath74

In that case, you can check this article here: https://knowledge.hubspot.com/ads/troubleshoot-ad-tracking-issues#customized-tracking

If you still face issues related to this kindly reach out to HubSpot support

Re: Google ad contacts are not tracking

lunetique — Thu, 19 Feb 2026 08:28:01 GMT

Were you able to fix it? I am running into the same problem

Re: Google ad contacts are not tracking

BérangèreL — Fri, 20 Feb 2026 15:59:17 GMT

Hi @lunetique and welcome, we are delighted to have you here! 🧡

Thanks for asking the HubSpot Community!

To dig a bit deeper, could you share how your forms are set up and whether your leads are submitting via HubSpot forms or other types of forms on your site?

Also, are your Google Ads linking directly to pages with the HubSpot tracking code?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

I'd love to put you in touch with our Top Experts: Hi @Brenner, @Jigar_Thakker and @GauravSaxena do you have suggestions to help @lunetique, please?

Thanks so much and have a lovely weekend!
Bérangère