topic Re: Linkedln ads - contact tracking error in Ads

Linkedln ads - contact tracking error

ngocho110401 — Fri, 11 Aug 2023 08:23:06 GMT

I'd like to seek the community's advice on a situation. I've set up a LinkedIn promoted content ad, and LinkedIn has automatically generated the URL links for it. Strangely, HubSpot isn't accepting these links. What makes it even trickier is that the ad is already up and running, leaving LinkedIn unable to make any edits to the URL. Has anyone encountered a similar issue or can provide insights on how to resolve this?

Re: Linkedln ads - contact tracking error

jolle — Fri, 11 Aug 2023 13:41:49 GMT

Hey @ngocho110401, thanks for reaching out! I'm not sure I understand what you're asking — what are the links you're referring to? Do you have your LinkedIn Campaign Manager account integrated with HubSpot? Where are you trying to make edits to the URLs?

Happy to share additional thoughts if you can tell us more about what you're experiencing now and what you're hoping to accomplish! Thanks!

Re: Linkedln ads - contact tracking error

ngocho110401 — Sat, 12 Aug 2023 06:17:42 GMT

This is the URL link LinkedIn provided when I set up the ads and I cannot change it

Re: Linkedln ads - contact tracking error

jolle — Mon, 14 Aug 2023 12:55:10 GMT

Thanks for the screenshot! It looks like you need to make those edits in LinkedIn following the prompts in that invalid URL message. Have you tried turning off the ad/campaign in LinkedIn to see if you can edit that way? If nothing else, you can likely reach out to LinkedIn Support.

Re: Linkedln ads - contact tracking error

sunaina — Fri, 25 Aug 2023 06:40:41 GMT

Yes, unfortunately after creation we cannot make any changes 🙂

Re: Linkedln ads - contact tracking error

Thomas-Harvey — Tue, 29 Aug 2023 08:28:28 GMT

HubSpot has some specific requirements for the URLs that can be used in LinkedIn-promoted content ads. These requirements include:

The URL must be a full URL, not a shortened URL.
The URL must not contain any tracking parameters.
The URL must not redirect to another URL.

If the URL that LinkedIn has generated for your ad does not meet these requirements, HubSpot will not accept it.