topic Re: Audience website visitors all pages stay 0 in Ads

Audience website visitors all pages stay 0

KyleyRoss — Thu, 27 Jul 2023 15:15:29 GMT

Hi there,

I noticed that the audiences I create from website visitors with the Google Ads pixel stay 0 when I select people who visited 'all pages'. This isn't in just one account but all 3 accounts I checked. I set the time frame to 180 days but it isn't filling up. Any idea what's going wrong here? All help is appreciated!

Thanks,

Kyley

Re: Audience website visitors all pages stay 0

crispyGTM — Thu, 27 Jul 2023 15:36:29 GMT

@KyleyRoss What filter are you using to pull this audience?

Re: Audience website visitors all pages stay 0

KyleyRoss — Thu, 27 Jul 2023 17:56:49 GMT

What do you mean by filter? The audiences aren't building.

Re: Audience website visitors all pages stay 0

tverdokhlib1 — Thu, 27 Jul 2023 20:47:41 GMT

Hi Kyley,

I think it may be because the audience on your website is too small so HubSpot can't create a Lookalike audience or another type of audience based on the website visits.

Not sure if it's the case, but it can be.

Anton

Re: Audience website visitors all pages stay 0

KyleyRoss — Fri, 28 Jul 2023 06:30:26 GMT

Hi Anton,

Thanks for your thoughs! We do have enough traffic as the same audience for Facebook is filling up. See below:

Re: Audience website visitors all pages stay 0

ZLeung — Wed, 23 Aug 2023 15:49:54 GMT

Hi Kyley, just wondering if you ever figured out what was happening? I seem to be experiencing a similar issue.

Re: Audience website visitors all pages stay 0

KyleyRoss — Thu, 24 Aug 2023 08:28:37 GMT

Hi! No, haven't figured it out yet. Had contact with HubSpot support and they told me all the settings in HubSpot are correct but that Google isn't sending the data back. So now I'm waiting for Google tech support (regular support didn't see what was going wrong)..

Re: Audience website visitors all pages stay 0

mrleduc — Tue, 29 Aug 2023 21:25:57 GMT

I'm having the same challenge, @KyleyRoss. Let me know if you discover a solution, please!

Re: Audience website visitors all pages stay 0

KyleyRoss — Thu, 31 Aug 2023 15:22:37 GMT

Will do!

Re: Audience website visitors all pages stay 0

Moocow4556 — Mon, 20 Nov 2023 21:44:49 GMT

Having the same issue over here. Google said its not on their side and we are seeing the audiences in GA soooooo??? Waiting on HubSpot support.

Re: Audience website visitors all pages stay 0

KyleyRoss — Tue, 21 Nov 2023 07:51:37 GMT

I'm still discussing this issue with Google as HubSpot support told me
everything on their side was correct but HubSpot isn't receiving the
correct information from Google Ads.. Will keep you posted!

Re: Audience website visitors all pages stay 0

Expliciet — Thu, 30 Nov 2023 08:20:47 GMT

Same issue over here 😞