topic Re: Meta Pixel IDs not found on the Ads Setting (HubSpot) in Ads

Meta Pixel IDs not found on the Ads Setting (HubSpot)

Albus_Bui — Wed, 12 Jul 2023 08:45:00 GMT

Hi experts,

Checking Meta Pixel Helper, I found 2 Meta pixel IDs on our domain, one of which I don't know whose account it connects to.

I checked my HubSpot account (settings > Marketing > Ads > Pixels) but could not find any Meta Pixels added there.

Could anyone please kindly advise how I should properly check this?

Thank you!

Re: Meta Pixel IDs not found on the Ads Setting (HubSpot)

TomM2 — Wed, 12 Jul 2023 10:37:34 GMT

Hey @Albus_Bui is your website hosted on HubSpot? If so, there are multiple places a tracking pixel may be added, someone may have manually embed your pixel into the head of your domain, site or pages.

There's a great guide here on how to find different places a piece of code might be embedded, if you check all of these places you should find where the stray pixel is added!

https://knowledge.hubspot.com/website-pages/add-code-to-the-head-or-footer-html-of-hubspot-content

Re: Meta Pixel IDs not found on the Ads Setting (HubSpot)

Albus_Bui — Wed, 12 Jul 2023 10:47:51 GMT

Thanks so much for the reference @TomM2 ! I'll look thru the guide.

PS - yes, our website is hosted on HubSpot 🙂