I want to add the second user and i have an error

CSzabolcs — Tue, 11 Nov 2025 21:35:40 GMT

Hello!
I have a HubSpot Free account and am experiencing an issue with user slots. I deleted a test user, but the system does not release the free user slot, so I am unable to invite a new, real user.
In “Users & Teams” I only appear as the active user, but it seems there is still an inactive or hidden user blocking the slot.
Please verify and reset my account to release the user slot so I can add a new user.
Thank you!

Re: I want to add the second user and i have an error

chighsmith — Wed, 12 Nov 2025 17:41:18 GMT

Hi @CSzabolcs,

Thank you for posting to the Community!

I understand that you are unable to add an additional user and are receiving an error.

Can you please provide a screenshot of the error you are receiving when trying to add another user?

Thank you!

Cassie, Community Manager

topic I want to add the second user and i have an error in Community-Led Events

I want to add the second user and i have an error

Re: I want to add the second user and i have an error