topic Problem syncing contacts with Sendinblue in Data Hub

Problem syncing contacts with Sendinblue

siamak — Mon, 31 Jan 2022 14:44:59 GMT

Hello all,

I have connected the Sendinblue app from the Marketplace with my Hubspot account to sync contacts that are collected from a form.

I want these contacts to be added to a specific list in Sendinblue, therefore I selected the form in Sync Settings:

The problem is, the new contacts are added to All Contacts and not to the selected list.

Therefore, there is no way of knowing if the contacts added to Sendinblue are actually from Hubspot and this makes them useless.

Re: Problem syncing contacts with Sendinblue

jbogaert — Thu, 03 Feb 2022 13:13:41 GMT

Hi @siamak

Thanks for reaching out!

I'm afraid it is not possible for Data Sync to put contacts in a list. The contacts will always end up in the main contact repository.

If I'm not mistaken what you have selected are filters. Filters are used to define the scope. As such, you've told the integration to only sync your Sendinblue contacts that are in the list "HubSpot'.

I'm not familiar with Sendinblue, would the app allow you to create an active list based on the source (equaling the integration) of the contacts?

Re: Problem syncing contacts with Sendinblue

siamak — Thu, 03 Feb 2022 18:17:08 GMT

Hi @jbogaert

Thank you for the clarification.

I have also found out that Sendinblue also has an integration with Hubspot which can do what I need.

Re: Problem syncing contacts with Sendinblue

herodotuseduc — Mon, 04 Jul 2022 20:22:25 GMT

it's too bad that Hubspot's marketplace app is way beneath the integration offered by Sendinblue, even though their aim is the same.