topic Re: How do I report a bug? HubSpot says I've used 10 custom properties when I've actually used 8. in Data Hub

How do I report a bug? HubSpot says I've used 10 custom properties when I've actually used 8.

DHair1 — Wed, 21 Jan 2026 19:08:53 GMT

Primary problem: I'm trying to create custom properties. I had created 10, deleted 2 (archive first then delete). Filtering shows that I have 8 custom properties, but banner message says that I have 10, even after signout/signin to hopefully prevent use of cached data. Please advise on how to get this fixed.

Secondary problem: HubSpot has made it exceedingly difficult for free plan user to report (suspected) bugs. Not good.

Re: How do I report a bug? HubSpot says I've used 10 custom properties when I've actually used 8.

karstenkoehler — Wed, 21 Jan 2026 19:28:42 GMT

Hi @DHair1,

Have you checked if you have created custom properties on any other object than the one you're looking at (Company)?

Best regards

Re: How do I report a bug? HubSpot says I've used 10 custom properties when I've actually used 8.

DHair1 — Wed, 21 Jan 2026 20:43:36 GMT

Yes, 1 property on Contacts + 7 on Companies = 8...I even checked that the properties which I "deleted" were truly deleted (my screenshot shows "Archived=0") because at first the "deleted" properties were still counted as "Archived".

Re: How do I report a bug? HubSpot says I've used 10 custom properties when I've actually used 8.

karstenkoehler — Thu, 22 Jan 2026 05:03:26 GMT

@DHair1 just to confirm - no deal or ticket properties?

Re: How do I report a bug? HubSpot says I've used 10 custom properties when I've actually used 8.

DHair1 — Mon, 26 Jan 2026 16:14:59 GMT

Hey Karsten,
I'm over 90% sure that I only created properties for the objects that I mentioned, but I checked the others that you mentioned just to be on the safe side, as well as verified the count, and I still count only 8 custom properties.

By the way, do you have any insights on how free plan users can submit bug reports to HubSpot? Thanks.

Re: How do I report a bug? HubSpot says I've used 10 custom properties when I've actually used 8.

DHair1 — Thu, 26 Feb 2026 19:58:36 GMT

Hey Karsten - you were correct. I had created a 10th property under another object (don't recall which one) that I stumbled onto while looking for something else. Thanks!