topic Re: Ticket summary in a property in Data Hub

Ticket summary in a property

EVatsev — Wed, 14 Jan 2026 14:54:44 GMT

Hi,

We are trying to use Breeze to generate ticket summaries. From reading : https://knowledge.hubspot.com/workflows/use-breeze-to-research-and-summarize-data-in-workflows it appears the summary is generated as a card, but we want to have it in a property.

The reason behind it is to be able to use it later for our own AI tool. Is there a way to save it in a propery? Or, could be somehow access whatever is stored on a card?

Thanks!

Re: Ticket summary in a property

karstenkoehler — Wed, 14 Jan 2026 14:56:42 GMT

Hi @EVatsev,

There you go:

You would use a different target property than "Ticket description", but you can set the value of a custom property to the outcome of the previous summary action.

Best regards

Re: Ticket summary in a property

EVatsev — Wed, 14 Jan 2026 14:57:51 GMT

Nice! Thanks @karstenkoehler