topic Re: Need help with Mapping in Data Hub

Need help with Mapping

SKnebusch — Tue, 20 May 2025 11:40:21 GMT

Hey, according to our IT specialists we have an integration of our own data via an API. And I try to map the data but the menu is not shown for that whereas is other integrations I can see the sync and mapping menues. What do I have to do? When clicking on the App all I get is a report about the API calls:

Re: Need help with Mapping

ashleyidesign — Tue, 20 May 2025 12:21:56 GMT

This really depends on the API connection and how it was built. Sometimes all the mapping is done on the backend in the connection, and those that built it would need to update it.

Re: Need help with Mapping

ArisudanTiwari — Wed, 21 May 2025 18:00:38 GMT

Hello @SKnebusch ,

Unlike HubSpot's native Data Sync integrations (e.g., Salesforce, NetSuite), custom API connections don't include a built-in UI for field mapping unless specifically designed to support it.

For your custom API integration, you'll need to handle data mapping programmatically through either:

API Configuration:
- Define field mappings directly in your API logic
- Ensure API calls (POST/PATCH) target the correct HubSpot objects and property names
Middleware Solutions:
- Use integration platforms like Zapier, Workato, or custom middleware
- Configure mappings in the middleware layer if available

Since HubSpot doesn't control the data flow in custom integrations, the standard mapping interface won't appear.

Let me know what you're trying to map specifically (e.g., contacts, deals, custom objects), and I’d be happy to help guide you through a setup or suggest an alternative approach.

Re: Need help with Mapping

Nhal — Thu, 26 Jun 2025 12:17:15 GMT

Since your integration runs through a custom API and not a native HubSpot app, you won’t get the built-in sync or field mapping options in the UI; that’s only available for apps listed in HubSpot’s Marketplace. With custom setups like this, the data mapping needs to happen in the backend code, so your devs will have to define how info from your external system maps to HubSpot objects (like contacts, deals, or custom properties) via the API. If you’re looking for more flexibility without diving into code each time, tools like Zapier, Make, or Workato can sit between your system and HubSpot to handle mapping in a more visual way. Let me know what kind of objects you're syncing, we can sketch out the best route.