topic Re: HubSpot is so slow! in Data Hub

HubSpot is so slow!

LStrickland8 — Tue, 13 May 2025 09:06:02 GMT

Is anyone else experiencing ridiculously slow page loading times? HubSpot works brilliantly for the first hour of the day and then everything slows down, sometimes with a lag of 30 - 45 seconds between searching for a record and finding it or typing something and then it appearing on screen.

It seems to be linked to the AI feature which I would love to turn off if possible? Any tips... it's driving my colleague and I absolutely loopy!

Re: HubSpot is so slow!

karstenkoehler — Tue, 13 May 2025 09:15:37 GMT

Hi @LStrickland8,

If you suspect AI to be the cause here, you can disable it under Settings (gear icon in the menu) > AI.

Generally, what you're describing sounds more like a browser issue. I am administrating a large number of HubSpot portals, with AI enabled and disabled, and no performances differences.

Can you make sure of the following?

Latest version of a supported browser: https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot
All browser extensions disabled to rule out any interferences or conflicts
Clear cache/cookies
Try private/incognito window
Try another browser

Best regards!

Re: HubSpot is so slow!

LStrickland8 — Thu, 15 May 2025 12:02:56 GMT

Thank you. Everything was up to date but I've now moved HubSpot over to Microsoft Edge and it's working far better. Appreciate your advice.

Re: HubSpot is so slow!

SSkarsvåg — Mon, 16 Jun 2025 08:38:38 GMT

Will there be any plans to make it less slow on Chrome? All our employees are using google chrome (forced through Microsoft Intune) - but Hubspot is so slow nowadays its barely useable..

Re: HubSpot is so slow!

Nhal — Mon, 16 Jun 2025 12:45:34 GMT

It sounds like you’re experiencing slow page load times, which can sometimes be linked to features like AI-powered suggestions or heavy data usage in HubSpot. While there's no way to completely turn off the AI features, you can try a few things to improve performance: clear your browser cache and cookies, disable any unnecessary browser extensions, and check your internet connection to ensure it's stable and fast.

You can also visit HubSpot’s status page to see if there are any known outages or performance issues.

Additionally, reducing the amount of visible data in your views or applying filters to limit what’s shown could help speed things up. If the issue continues, reaching out to HubSpot Support might be your best option.