topic Re: Property sync not possible in Data Hub

Property sync not possible

EVatsev — Wed, 04 Sep 2024 14:02:51 GMT

Hello,

We have a few mandatory deal based properties in a pipeline. Sales guys needs to fill them during outreach and calls, but we want to have them on a company level. These properties are more company specific, but since I can only use deal based properties as mandatory in a pipeline, now I need to transfer them to a company level properites. I already created company level properties a few weeks ago and planned to use a workflow for this, but property sync might be the better way.

However, I can't change the property type now even though it's not being used. See image:

How to resolve this?

Re: Property sync not possible

kennedyp — Wed, 04 Sep 2024 22:47:44 GMT

Hi @EVatsev! Welcome to the Community-- happy to have you here 😊

I understand you are looking to change an existing property to a property sync field type, correct?

At this time, you can only select Property Sync as the field type when creating a new property. So in this case, you will need to recreate those properties as Sync properties. Check out this Knowledge Base article for more!

Best,
Kennedy

Re: Property sync not possible

EVatsev — Thu, 05 Sep 2024 06:45:40 GMT

Hi Kennedy,

Thanks for the quick reply! Yes, that's correct. It's an existing property, but it's not being used.

Re: Property sync not possible

EVatsev — Fri, 06 Sep 2024 09:15:06 GMT

One more question, will the new property sync pick up already filled in properties or will it start syncing from the moment it's implemented?

Re: Property sync not possible

kennedyp — Thu, 12 Sep 2024 21:48:44 GMT

Yes! All existing values in the property you are syncing from will sync to your new Property sync field. It may take a few minutes to populate depending on the amount of data.

Best,
Kennedy