topic Re: Shared Mailboxes in Data Hub

Shared Mailboxes

bbsitc — Sat, 20 Jul 2024 00:14:11 GMT

I am nto sure if this is possible i can not find any information. Is it possible to connect a shared mailbox to converstation channel? I know we can add a indivisual mailbox but i am not seeing anything on how to add a shared one

Re: Shared Mailboxes

karstenkoehler — Sat, 20 Jul 2024 05:26:28 GMT

Hi @bbsitc,

Yes, this is possible, you can find step by step instructions here: https://knowledge.hubspot.com/inbox/connect-channels-to-the-conversations-inbox#connect-and-customize-a-team-email-channel

Best regards!

Re: Shared Mailboxes

bbsitc — Sun, 21 Jul 2024 17:22:56 GMT

Thanks what i needed to do was set a password for the shared mailbox to attahc it. Thanks for your help