topic Re: Deactivated Users Email and Calendar Sync in Data Hub

Deactivated Users Email and Calendar Sync

natmitchsmith — Wed, 05 Jun 2024 21:03:10 GMT

Hello all,

We recently let someone go from the company and deactivated them in HubSpot. Months later, I noticed that when the user was deactivated we did not manually un-sync the calendar and personal email sync in the teams and users area. In the interface "email sync" and "calendar sync" still have the green light next to them and say "active."

Has this former employee's email/calendar been synced this whole time? Have they had some sort of visibility or access post-termination?

The HubSpot Kowledge Base states that when a user is deactivated, their email is automatically unsynced--but is this true even if it still shows as "active" in the teams and users area? And the Knowledge Base does not address calendar syncing, has our former employee had some kind of access or visibility there?

Any help is greatly appreciated!

Re: Deactivated Users Email and Calendar Sync

karstenkoehler — Thu, 06 Jun 2024 04:11:24 GMT

Hi @natmitchsmith,

As part of the offboarding of the user, was their company email and calendar account not turned off / deactivated / deleted (outside of HubSpot, in Microsoft or Google)? Even if HubSpot was still showing a green light, there wouldn't be anything to sync.

Best regards

Re: Deactivated Users Email and Calendar Sync

natmitchsmith — Thu, 06 Jun 2024 16:24:11 GMT

Thank you so much for your reply. In this case, the person was not a true employee, but a contractor using an email account not controlled by the company. When the person was deactivated, the person in Ops who deactivated them and reassigned things in HubSpot neglected to unsync their calendar.