topic Re: Google Contacts api not displaying in Data Hub

Google Contacts integration not displaying

Ops_DAC — Tue, 26 Mar 2024 11:59:43 GMT

Hi,
* We have 2 Super Admin (SA ACC) accounts,

* 1st SA ACC installed and set up Google Contacts by Hubspot,
* 2nd SA ACC can not see, view, edit the api as is does not display as a connected app?

How do i resolve this please?

Re: Google Contacts api not displaying

Jaycee_Lewis — Tue, 20 Feb 2024 20:57:09 GMT

Hey, @Ops_DAC I moved this over to a different part of the community since it is Data Sync related.

Re: Google Contacts api not displaying

Ops_DAC — Wed, 21 Feb 2024 07:15:16 GMT

Thank you. Hope to resolve this soonest.

Re: Google Contacts api not displaying

BérangèreL — Wed, 21 Feb 2024 10:00:17 GMT

Hi @Ops_DAC,

Thank you for asking the Community and thanks @Jaycee_Lewis to move this forward for more visibility regarding data sync!

It seems that you'd like to use this "Google Contacts" integration. I'd like to ask clarifying questions to make sure to help you the best we can.

1. When you mention that you have 2 super admin accounts. do you have 2 different Hub IDs? Or 2 different users that are super admins?
2. Have you installed the integration and you don't see it in your account? Or have you installed the integration but it is not syncing?
3. Who installed the integration? Is it a super admin? Another user? If it's not a super admin, you'll want to check that the user has the right permissions to do so.
4. Do you have sync errors? If yes, which ones?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

I'd like to share this article that might be of interest "Connect HubSpot and Google Contacts".
Also, if the integration is not appearing in your settings, can a super admin please try to install it again from an incognito window and see if this helps?

I also wanted to invite a couple of subject matter experts to this conversation: Hi @Bryantworks, @johnelmer and @GreyHamilton do you have suggestions to help @Ops_DAC, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you very much and have a fabulous day!

Best,
Bérangère

Re: Google Contacts api not displaying

Ops_DAC — Wed, 21 Feb 2024 10:18:10 GMT

Thank you for your message. 🤙

1. When you mention that you have 2 super admin accounts. do you have 2 different Hub IDs? Or 2 different users that are super admins?

* 2 different Super Admin users inside one HUBSPOT Acc

2. Have you installed the integration and you don't see it in your account? Or have you installed the integration but it is not syncing?

* The other Super Admin (the Boss) installed, when I was added to Hubspot and reviewed all intergrations I noticed the Google Contact app not displaying on my acc..
I am in charge of how data syncs between platforms.

3. Who installed the integration? Is it a super admin? Another user? If it's not a super admin, you'll want to check that the user has the right permissions to do so.

* The other Super Admin (the Boss) installed and set up the integration.

4. Do you have sync errors? If yes, which ones?

* No sync errors that I am aware of.

Re: Google Contacts api not displaying

BérangèreL — Tue, 26 Mar 2024 11:59:09 GMT

Hi @Ops_DAC, I hope that you are well!

Sorry for the late reply and thanks for the additional information!

So you have installed the Google contacts integration but you cannot see the integration in your settings.

Did a super admin try to install it again from an incognito window, please?

I'd like to invite a couple of subject matter experts to this conversation: Hi @Jnix284, @HubSpotMaster and @louischausse do you have suggestions to help @Ops_DAC, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks so much and have a great day!

Best,
Bérangère