topic Re: Sync progress? in Data Hub

Sync progress?

Lesleychang — Mon, 10 May 2021 09:27:03 GMT

Loving this new product but had a question. How can I tell when a sync is done, or is being run? There's no current way to tell.

Re: Sync progress?

jbogaert — Tue, 27 Apr 2021 07:45:17 GMT

@Lesleychang wrote:

Loving this new product but had a question. How can I tell when a sync is done, or is being run? There's no current way to tell.

Hi Lesley!

Once you activate a Data Sync integration it will always be "on". By which I mean it won't stop after its first sync. Behind the screens it will make sure that all your contacts are kept up to date. So whenever a new change occurs, data sync will pick that it up and sync it to your connected app in near real-time.

However, you're right that there is currently no way to see whether the sync is currently still working, or whether it has finished and is waiting for new changes to sync. That's an improvement the team will be making in the near future.

Re: Sync progress?

Lesleychang — Tue, 27 Apr 2021 18:35:17 GMT

I'd set up a sync yesterday for Hubspot and Constant Contact and it doesn't seem to work. I've followed the instructions and it says the sync is 'on' but there's no way to see if it's actually syncing. Also, how does this track errors?

Re: Sync progress?

jbogaert — Wed, 28 Apr 2021 06:59:39 GMT

@Lesleychang wrote:

Loving this new product but had a question. How can I tell when a sync is done, or is being run? There's no current way to tell.

In that case, I think it's best to file a support ticket. If you give them one or two records who you expected to see created or updated in HubSpot (or Constant Contact), they can check the logs to see what might have prevented those changes from syncing.

Error tracking is part of the feature that the data sync team is currently still working on. You'll be able to see exactly which contacts are kept in sync, which ones are excluded, and which ones failed to sync, and most importantly why.

Re: Sync progress?

ACox — Thu, 15 Jul 2021 08:10:31 GMT

Is there any update on the Health Dashboard?

Re: Sync progress?

jbogaert — Thu, 15 Jul 2021 11:59:40 GMT

Hi @ACox, still in development! 😀

Re: Sync progress?

Lesleychang — Wed, 21 Jul 2021 18:16:14 GMT

Is there a timeline on this? My bosses are asking!

Re: Sync progress?

jbogaert — Thu, 22 Jul 2021 07:50:29 GMT

@FransLeys, is there a estimated timeline or maybe a beta for Health?

Re: Sync progress?

FransLeys — Thu, 22 Jul 2021 09:06:58 GMT

We want something live well before EOY!

Re: Sync progress?

ACox — Wed, 13 Oct 2021 08:20:23 GMT

Hi @FransLeys - Any more news yet? We have just moved over to using the Sync live and could do with being able to minitor things.

Re: Sync progress?

FransLeys — Wed, 13 Oct 2021 08:26:28 GMT

Very very much working on it and actually running tests in a couple of weeks on production data. If you're up for it, I can involve you early on in our tests? If you'd like that: DM me with your hub details and/or sync settings URL.

cc @Lesleychang that goes for you too 🙂

Re: Sync progress?

ACox — Wed, 13 Oct 2021 08:33:29 GMT

Many thanks, I have just messaged you.