https://community.hubspot.com/t5/Data-Hub/Freshdesk-lt-gt-Hubspot-Sync-How-to-handle-name/m-p/896179#M1986 <P>Hey,&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/680844">@AEhrensberger</a>&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span> Thanks for your question. I am going to move your post over to a different section so that we can get more eyes on it.</P> <P>&nbsp;</P> <P>Best,</P> <P>Jaycee</P> Tue, 19 Dec 2023 22:52:46 GMT Jaycee_Lewis 2023-12-19T22:52:46Z https://community.hubspot.com/t5/Data-Hub/Freshdesk-lt-gt-Hubspot-Sync-How-to-handle-name/m-p/895553#M1985 <P>The freshdesk to hubspot sync tool...&nbsp; I don't quite understand how Name is handled.</P><P>&nbsp;</P><P>Freshdesk looks for NAME.&nbsp; Hubspot has First Name and Last Name.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AEhrensberger_0-1702933557126.png" style="width: 400px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/105655i2666086B940BAB60/image-size/medium?v=v2&amp;px=400" role="button" title="AEhrensberger_0-1702933557126.png" alt="AEhrensberger_0-1702933557126.png" /></span></P><P>&nbsp;</P><P>Based on the screenshot - how is this going to work?&nbsp; If I have the name Joe Cool:</P><P>&nbsp;- if I sync from Freshdesk to Hubspot - what will be in Hub's first and last name fields?</P><P>&nbsp;- if I sync from Hubspot to FD - what will be in FD's name field?</P><P>&nbsp;</P><P>aaron</P> Mon, 18 Dec 2023 21:06:57 GMT https://community.hubspot.com/t5/Data-Hub/Freshdesk-lt-gt-Hubspot-Sync-How-to-handle-name/m-p/895553#M1985 AEhrensberger 2023-12-18T21:06:57Z https://community.hubspot.com/t5/Data-Hub/Freshdesk-lt-gt-Hubspot-Sync-How-to-handle-name/m-p/896179#M1986 <P>Hey,&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/680844">@AEhrensberger</a>&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span> Thanks for your question. I am going to move your post over to a different section so that we can get more eyes on it.</P> <P>&nbsp;</P> <P>Best,</P> <P>Jaycee</P> Tue, 19 Dec 2023 22:52:46 GMT https://community.hubspot.com/t5/Data-Hub/Freshdesk-lt-gt-Hubspot-Sync-How-to-handle-name/m-p/896179#M1986 Jaycee_Lewis 2023-12-19T22:52:46Z https://community.hubspot.com/t5/Data-Hub/Freshdesk-lt-gt-Hubspot-Sync-How-to-handle-name/m-p/896466#M1988 <P><A href="https://knowledge.hubspot.com/integrations/understand-your-data-sync-field-mappings#:~:text=HubSpot%20has%20separate,Last%20Name%20property." target="_blank" rel="noopener">Explained in the knowledge base</A></P> <DIV id="gtx-trans" style="position: absolute; left: 287px; top: 30.1211px;"> <DIV class="gtx-trans-icon">&nbsp;</DIV> </DIV> Wed, 20 Dec 2023 14:11:10 GMT https://community.hubspot.com/t5/Data-Hub/Freshdesk-lt-gt-Hubspot-Sync-How-to-handle-name/m-p/896466#M1988 FransLeys 2023-12-20T14:11:10Z