topic Troubleshooting Custom Coded Actions in Data Hub

Troubleshooting Custom Coded Actions

spen_wood — Mon, 14 Aug 2023 20:53:09 GMT

I'm brand new to Javascript and Marketing Ops and I've recently been following a guide Jack Coldrick created on building a referral program.

Since he wrote the guide, the syntax used to connect to the API has changed a little bit which is reflected in lines 12-15 in the code I've attached.

In this particular action, Hubspot is supposed to be able to find a contact with the Referrer ID that matches a number that a prospect put into a form when they signed up for a demo. The action then updates a number of things on that same contact. (See the guide link for more details.)

I've spent the better part of this week running through every troubleshooting tip and article that I've been able to find, but my code still runs an error when enrolling a contact. Any idea what might be wrong with my syntax?

Any and all help would be appreciated!

Re: Troubleshooting Custom Coded Actions

timo1 — Mon, 14 Aug 2023 00:52:27 GMT

Hi @spen_wood,

I've recently implemented this for my company and had a similar issue I managed to fix! I can't see the code snippet attached, could you send it again and I'll have a look?

Re: Troubleshooting Custom Coded Actions

spen_wood — Mon, 14 Aug 2023 20:53:43 GMT

@timo1 Good catch, forgot the screenshots... thanks.

Re: Troubleshooting Custom Coded Actions

timo1 — Tue, 15 Aug 2023 02:14:57 GMT

@spen_wood What error are you getting? Can you take a screenshot?

Re: Troubleshooting Custom Coded Actions

John — Tue, 15 Aug 2023 13:42:13 GMT

One thing I would try is using the hubspot api with axios instead of the node hubspotclient – I've never had any luck with that thing

Re: Troubleshooting Custom Coded Actions

spen_wood — Tue, 15 Aug 2023 21:44:25 GMT

It's not really giving me anything specific unless I'm just looking in the wrong spot. This is all I can figure out

Re: Troubleshooting Custom Coded Actions

spen_wood — Tue, 15 Aug 2023 21:48:59 GMT

Actually found it

Re: Troubleshooting Custom Coded Actions

timo1 — Wed, 16 Aug 2023 05:23:31 GMT

We had to adjust the search query, converting the referrer id to a string so it could be matched. We also changed some of the syntaxes within the search as they were outdated.

Have a look at this and make some amends to yours.

Note: instead of "referrer" I named my property referrer code.

Re: Troubleshooting Custom Coded Actions

Anonymous — Mon, 06 May 2024 15:08:22 GMT

Verify that your code syntax aligns with the updated standards. Double-check API connection and Referrer ID matching. Review error messages and debug using coding tools. Explore relevant API documentation and seek community support. Persistence pays off in debugging!