topic Re: Pipedrive Sync - Field can't be mapped on Hubspot in Data Hub

Pipedrive Sync - Field can't be mapped on Hubspot

elihelou — Thu, 04 May 2023 19:36:01 GMT

Hello,

I'm currently using Operations Hub to sync from Pipedrive to Hubspot.

I have created a custom field on Pipedrive called "Country" of type "multiple options" to be synced to a Hubspot's custom field "Country_SHELVZ" of type "multiple checkboxes".

When selecting the field to be mapped on Hubspot, i'm unable to do it since the field is greyed out and getting a "this field can't be mapped".

I would really appreciate your help and support on this one.

Thank you in advance.

Re: Pipedrive Sync - Field can't be mapped on Hubspot

kvlschaefer — Fri, 05 May 2023 12:37:06 GMT

Hi @elihelou,

Welcome to the Community!

Thanks for reaching out 😄

The reason you are not able to map these fields is that the system can’t map two drop-down fields (more on this here). This is due to a limitation of our data sync integration engine, so it won't work on any data sync integration.

You can see which mapping possibilities are possible here.

As a workaround, you can map a drop-down field towards a single text field but it will be restricted to a single direction sync (from drop-down to a single text field).

@FransLeys, do you have any suggested workarounds or insights into the roadmap? Thank you!

Best,

Kristen

Re: Pipedrive Sync - Field can't be mapped on Hubspot

FransLeys — Fri, 05 May 2023 13:09:38 GMT

We actually have dropdown sync for Pipedrive close to finished. Should be
going live within the month

Re: Pipedrive Sync - Field can't be mapped on Hubspot

elihelou — Fri, 05 May 2023 13:25:58 GMT

Thank you so muhch for your reply. That's great news.

How and when will I know about the release?

Re: Pipedrive Sync - Field can't be mapped on Hubspot

FransLeys — Mon, 10 Jul 2023 10:26:22 GMT

It's now live!