# Resources **URL:** https://community.hubspot.com/c/resources/63.md?page=53 [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) **Page:** 54 --- ## [Respond to Conversations on the Go with Email and Facebook Messenger in the HubSpot Mobile App](https://community.hubspot.com/t/respond-to-conversations-on-the-go-with-email-and-facebook-messenger-in-the-hubspot-mobile-app/33673)
**Author:** [@Product-Updates](https://community.hubspot.com/u/Product-Updates)\ **Replies:** 0\ **Last updated:** [October 3, 2019, 4:29pm UTC](https://community.hubspot.com/t/respond-to-conversations-on-the-go-with-email-and-facebook-messenger-in-the-hubspot-mobile-app/33673 "2019-10-03T16:29:27Z")
Your customers expect fast responses to their questions regardless of whether your team is at their desk or on the move. Until today, when you used Conversations in HubSpot’s mobile app, you could only respond to live c… --- ## [\[Now Live\] Multi NPS Surveys & Cloning Surveys](https://community.hubspot.com/t/now-live-multi-nps-surveys-cloning-surveys/33512)
**Author:** [@Product-Updates](https://community.hubspot.com/u/Product-Updates)\ **Replies:** 0\ **Last updated:** [October 2, 2019, 5:42pm UTC](https://community.hubspot.com/t/now-live-multi-nps-surveys-cloning-surveys/33512 "2019-10-02T17:42:16Z")
What is it? Now you can set up multiple NPS surveys and send them to different cohorts of customers and in different languages. You’ll also be able to easily clone and delete surveys. Why does it matter? This is an im… --- ## [Prioritize Chatflows on Your Website](https://community.hubspot.com/t/prioritize-chatflows-on-your-website/33639)
**Author:** [@lisaedwards](https://community.hubspot.com/u/lisaedwards)\ **Replies:** 0\ **Last updated:** [October 1, 2019, 3:12pm UTC](https://community.hubspot.com/t/prioritize-chatflows-on-your-website/33639 "2019-10-01T15:12:01Z")
Now live is the ability for you to prioritize the order in which your chatflows display on website. Imagine your company is hosting a massive event and, as a marketer, you want to drive promotion for that event to incre… --- ## [Personal Outreach at Scale: HubSpot Video in Templates & Sequences](https://community.hubspot.com/t/personal-outreach-at-scale-hubspot-video-in-templates-sequences/33631)
**Author:** [@lisaedwards](https://community.hubspot.com/u/lisaedwards)\ **Replies:** 0\ **Last updated:** [September 25, 2019, 4:32pm UTC](https://community.hubspot.com/t/personal-outreach-at-scale-hubspot-video-in-templates-sequences/33631 "2019-09-25T16:32:06Z")
The HubSpot Video icon and the ability to insert videos is now live within the templates and sequences tools -- empowering you to easily share personal-feeling video content from the day-to-day tools you use inside HubSp… --- ## [Keep Your Database Clean By Creating A List Of Hard Bouncing Contacts](https://community.hubspot.com/t/keep-your-database-clean-by-creating-a-list-of-hard-bouncing-contacts/33464)
**Author:** [@agirard](https://community.hubspot.com/u/agirard)\ **Replies:** 0\ **Last updated:** [September 18, 2019, 4:54pm UTC](https://community.hubspot.com/t/keep-your-database-clean-by-creating-a-list-of-hard-bouncing-contacts/33464 "2019-09-18T16:54:59Z")
Only emailing contacts in your CRM who are eligible to receive email is the easiest way to maintain your overall email health. Once you identify who is ineligible to receive email, it makes sense that you’d want to repor… --- ## [Improvements to Visual Exports Within HubSpot](https://community.hubspot.com/t/improvements-to-visual-exports-within-hubspot/33409)
**Author:** [@agirard](https://community.hubspot.com/u/agirard)\ **Replies:** 0\ **Last updated:** [September 10, 2019, 8:31pm UTC](https://community.hubspot.com/t/improvements-to-visual-exports-within-hubspot/33409 "2019-09-10T20:31:12Z")
Visual exports provide a way for HubSpot users to export a view of their report dashboard, to share with their teams in a pdf, ppt or zip (png) format. This helps teams stay informed and on the same page when it comes to… --- ## [HubSpot Connect is now the HubSpot App Partner Program](https://community.hubspot.com/t/hubspot-connect-is-now-the-hubspot-app-partner-program/33225)
**Author:** [@jreed](https://community.hubspot.com/u/jreed)\ **Replies:** 0\ **Last updated:** [September 5, 2019, 1:14pm UTC](https://community.hubspot.com/t/hubspot-connect-is-now-the-hubspot-app-partner-program/33225 "2019-09-05T13:14:15Z")
Four years ago, HubSpot launched the Connect Program. It consisted of just a small group of technology partners that integrated their solutions with our platform for the benefit of our mutual customers. Since then, the p… --- ## [INBOUND 2019 HubSpot Updates in Less Time Than a Coffee Break](https://community.hubspot.com/t/inbound-2019-hubspot-updates-in-less-time-than-a-coffee-break/33422)
**Author:** [@lisaedwards](https://community.hubspot.com/u/lisaedwards)\ **Replies:** 0\ **Last updated:** [September 4, 2019, 8:25pm UTC](https://community.hubspot.com/t/inbound-2019-hubspot-updates-in-less-time-than-a-coffee-break/33422 "2019-09-04T20:25:00Z")
INBOUND is the most exciting time of the year here at HubSpot. It’s when thousands upon thousands of people join us in Boston to hear inspiring and transformative keynotes from folks like Janelle Monáe, Bryan Stevenson, … --- ## [Two Ways to Surface Disconnected Actions in Chatflows](https://community.hubspot.com/t/two-ways-to-surface-disconnected-actions-in-chatflows/33784)
**Author:** [@lisaedwards](https://community.hubspot.com/u/lisaedwards)\ **Replies:** 0\ **Last updated:** [August 22, 2019, 7:01pm UTC](https://community.hubspot.com/t/two-ways-to-surface-disconnected-actions-in-chatflows/33784 "2019-08-22T19:01:27Z")
Now live is a new alert system that will notify you when actions in your chatflows have been disconnected. Actions in chatbots often have dependent relationships on one another. As a result, it’s previously been very ea… --- ## [Control Your Chatbot Availability with New Custom Settings](https://community.hubspot.com/t/control-your-chatbot-availability-with-new-custom-settings/33243)
**Author:** [@lisaedwards](https://community.hubspot.com/u/lisaedwards)\ **Replies:** 0\ **Last updated:** [August 22, 2019, 6:00pm UTC](https://community.hubspot.com/t/control-your-chatbot-availability-with-new-custom-settings/33243 "2019-08-22T18:00:51Z")
In the past, there has been some confusion with chatbots passing conversations off to agents who were not available. Previously, you could have handled this manually by having all of your team members toggle themselves “… --- ## [\[Now Live\] Related Articles in Knowledge Base](https://community.hubspot.com/t/now-live-related-articles-in-knowledge-base/33662)
**Author:** [@Product-Updates](https://community.hubspot.com/u/Product-Updates)\ **Replies:** 0\ **Last updated:** [August 9, 2019, 2:59pm UTC](https://community.hubspot.com/t/now-live-related-articles-in-knowledge-base/33662 "2019-08-09T14:59:11Z")
What is it: A new section containing related articles, at the bottom of every article, that helps customers find the answers they need. The related articles are driven by a machine learning model based on article catego… --- ## [July 2019 HubSpot Updates in Less Time Than a Coffee Break](https://community.hubspot.com/t/july-2019-hubspot-updates-in-less-time-than-a-coffee-break/33457)
**Author:** [@lisaedwards](https://community.hubspot.com/u/lisaedwards)\ **Replies:** 0\ **Last updated:** [July 30, 2019, 4:36pm UTC](https://community.hubspot.com/t/july-2019-hubspot-updates-in-less-time-than-a-coffee-break/33457 "2019-07-30T16:36:31Z")
July was yet another month full of new features. In this video, we’ll give you a personal tour of all the best. {% video\_player “embed\_player” overrideable=False, type=‘scriptV4’, hide\_playlist=True, viral\_sharing=False… --- ## [A New Tool to Manage User Permissions in Bulk](https://community.hubspot.com/t/a-new-tool-to-manage-user-permissions-in-bulk/33126)
**Author:** [@ariplaut](https://community.hubspot.com/u/ariplaut)\ **Replies:** 0\ **Last updated:** [July 30, 2019, 2:07pm UTC](https://community.hubspot.com/t/a-new-tool-to-manage-user-permissions-in-bulk/33126 "2019-07-30T14:07:41Z")
Now live for all Enterprise accounts is a new feature --- roles --- with which you can manage the permissions for a group of HubSpot users at once. As your business grows, your team will grow too. A growing team brings … --- ## [Dive Into Your Reports With Report Drill Downs](https://community.hubspot.com/t/dive-into-your-reports-with-report-drill-downs/33295)
**Author:** [@agirard](https://community.hubspot.com/u/agirard)\ **Replies:** 0\ **Last updated:** [July 25, 2019, 11:59pm UTC](https://community.hubspot.com/t/dive-into-your-reports-with-report-drill-downs/33295 "2019-07-25T23:59:14Z")
Reporting is the compass that guides your customer experience: reports help you pinpoint strengths and shine light on areas of friction for your customers. Your data should be as deep as your relationships with your cust… --- ## [Ensure Secure Logins by Requiring Two-Factor Authentication](https://community.hubspot.com/t/ensure-secure-logins-by-requiring-two-factor-authentication/33326)
**Author:** [@ariplaut](https://community.hubspot.com/u/ariplaut)\ **Replies:** 0\ **Last updated:** [July 23, 2019, 10:33am UTC](https://community.hubspot.com/t/ensure-secure-logins-by-requiring-two-factor-authentication/33326 "2019-07-23T10:33:18Z")
In today’s ever-changing world, security is paramount. Two-factor authentication is a great way to ensure your accounts; it adds a layer of protection against fraudulent logins. If you’re unfamiliar with two-factor auth… --- ## [Zoom Integration Update: See Webinar Data on the Contact Timeline](https://community.hubspot.com/t/zoom-integration-update-see-webinar-data-on-the-contact-timeline/33825)
**Author:** [@ariplaut](https://community.hubspot.com/u/ariplaut)\ **Replies:** 0\ **Last updated:** [July 18, 2019, 6:30pm UTC](https://community.hubspot.com/t/zoom-integration-update-see-webinar-data-on-the-contact-timeline/33825 "2019-07-18T18:30:49Z")
Now live is a refreshed version of HubSpot’s highly used Zoom integration that now supports syncing webinar data. This release gives you the ability to view and use detailed webinar attendee data, along with new Zoom con… --- ## [Free Ads Tools Now Available In HubSpot CRM](https://community.hubspot.com/t/free-ads-tools-now-available-in-hubspot-crm/33351)
**Author:** [@agirard](https://community.hubspot.com/u/agirard)\ **Replies:** 0\ **Last updated:** [July 16, 2019, 12:08pm UTC](https://community.hubspot.com/t/free-ads-tools-now-available-in-hubspot-crm/33351 "2019-07-16T12:08:02Z")
Ads & a CRM are two of the most powerful tools in the marketers toolkit. Ads help you provide your customers with helpful, relevant content at every stage of the buyer’s journey. Your CRM gives you the data you need to c… --- ## [Free Email Marketing tools in the HubSpot CRM](https://community.hubspot.com/t/free-email-marketing-tools-in-the-hubspot-crm/33352)
**Author:** [@agirard](https://community.hubspot.com/u/agirard)\ **Replies:** 0\ **Last updated:** [July 16, 2019, 12:07pm UTC](https://community.hubspot.com/t/free-email-marketing-tools-in-the-hubspot-crm/33352 "2019-07-16T12:07:54Z")
Understanding how each of your marketing actions work together is critical to your business’ success. To grow better, you need to understand the big picture of how your marketing tactics affect people, eliminate those wh… --- ## [New in Design Manager: HubL Transpiler and Javascript Linting](https://community.hubspot.com/t/new-in-design-manager-hubl-transpiler-and-javascript-linting/33532)
**Author:** [@Product-Updates](https://community.hubspot.com/u/Product-Updates)\ **Replies:** 0\ **Last updated:** [July 8, 2019, 7:58pm UTC](https://community.hubspot.com/t/new-in-design-manager-hubl-transpiler-and-javascript-linting/33532 "2019-07-08T19:58:37Z")
Developers use HubL to create all kinds of custom modules and templates for HubSpot pages. In the past, it was difficult to understand how HubL would render on a page without publishing and previewing it. Now when worki… --- ## [\[Heads Up\] The CSAT feedback survey chat has changed](https://community.hubspot.com/t/heads-up-the-csat-feedback-survey-chat-has-changed/33267)
**Author:** [@Product-Updates](https://community.hubspot.com/u/Product-Updates)\ **Replies:** 0\ **Last updated:** [July 2, 2019, 8:11pm UTC](https://community.hubspot.com/t/heads-up-the-csat-feedback-survey-chat-has-changed/33267 "2019-07-02T20:11:07Z")
What is it? The chart “How satisfied your customers are over time” (CSAT feedback surveys) has changed. You’ll notice a change in the data that you see in your portal. To jump to the feedback tool in your portal by cli… --- ## [June 2019 HubSpot Updates in Less Time Than a Coffee Break](https://community.hubspot.com/t/june-2019-hubspot-updates-in-less-time-than-a-coffee-break/33460)
**Author:** [@lisaedwards](https://community.hubspot.com/u/lisaedwards)\ **Replies:** 0\ **Last updated:** [June 28, 2019, 5:15pm UTC](https://community.hubspot.com/t/june-2019-hubspot-updates-in-less-time-than-a-coffee-break/33460 "2019-06-28T17:15:40Z")
June was yet another month full of new features. In this video, we’ll give you a personal tour of all the best. Check out our product update blog. --- ## [Report on the Success of your Personalized Content with Smart Content Reporting](https://community.hubspot.com/t/report-on-the-success-of-your-personalized-content-with-smart-content-reporting/33670)
**Author:** [@Product-Updates](https://community.hubspot.com/u/Product-Updates)\ **Replies:** 0\ **Last updated:** [June 26, 2019, 6:46pm UTC](https://community.hubspot.com/t/report-on-the-success-of-your-personalized-content-with-smart-content-reporting/33670 "2019-06-26T18:46:07Z")
As consumers, we’ve come to expect some level of personalization when we interact online. From Amazon recommendations to Google search results, we’re used to being presented with the information or products that are most… --- ## [Update to Owner Assignment in Workflows](https://community.hubspot.com/t/update-to-owner-assignment-in-workflows/33790)
**Author:** [@ariplaut](https://community.hubspot.com/u/ariplaut)\ **Replies:** 0\ **Last updated:** [June 26, 2019, 2:30pm UTC](https://community.hubspot.com/t/update-to-owner-assignment-in-workflows/33790 "2019-06-26T14:30:06Z")
Workflows is HubSpot’s automation engine: with Workflows, you can automate manual and repetitive tasks, so you can focus on more meaningful things. Over the years, Workflows have expanded in scope and power, from email n… --- ## [Removing Three Reports from the Reports Library on July 10](https://community.hubspot.com/t/removing-three-reports-from-the-reports-library-on-july-10/33666)
**Author:** [@ariplaut](https://community.hubspot.com/u/ariplaut)\ **Replies:** 0\ **Last updated:** [June 25, 2019, 9:56pm UTC](https://community.hubspot.com/t/removing-three-reports-from-the-reports-library-on-july-10/33666 "2019-06-25T21:56:10Z")
On July 10, 2019, three reports will be removed from the report library: Social Clicks, Social Clicks by Channel, and Sequences Replies by Step. Where those reports appear on your dashboards, you’ll see a message pointin… --- ## [Refreshed WordPress Plugin and WP Engine Partnership](https://community.hubspot.com/t/refreshed-wordpress-plugin-and-wp-engine-partnership/33661)
**Author:** [@lisaedwards](https://community.hubspot.com/u/lisaedwards)\ **Replies:** 0\ **Last updated:** [June 25, 2019, 5:09pm UTC](https://community.hubspot.com/t/refreshed-wordpress-plugin-and-wp-engine-partnership/33661 "2019-06-25T17:09:29Z")
The HubSpot for WordPress plugin now works with WP Engine’s StudioPress pro themes to streamline the process of creating and setting up lead capture tools on your website. Previously as a WP Engine customer, when you se… --- ## [Support forms are now available in the Conversations Inbox](https://community.hubspot.com/t/support-forms-are-now-available-in-the-conversations-inbox/33749)
**Author:** [@Product-Updates](https://community.hubspot.com/u/Product-Updates)\ **Replies:** 0\ **Last updated:** [June 24, 2019, 7:03pm UTC](https://community.hubspot.com/t/support-forms-are-now-available-in-the-conversations-inbox/33749 "2019-06-24T19:03:31Z")
Support forms are now available as a new channel in the conversations inbox for all new customers. Note: Today, this is live for all new portals, we’ll be migrating existing customers to this new support form experience… --- ## [\[Now Live\] - A new Knowledge Base article editing experience](https://community.hubspot.com/t/now-live-a-new-knowledge-base-article-editing-experience/33472)
**Author:** [@Product-Updates](https://community.hubspot.com/u/Product-Updates)\ **Replies:** 0\ **Last updated:** [June 20, 2019, 11:27am UTC](https://community.hubspot.com/t/now-live-a-new-knowledge-base-article-editing-experience/33472 "2019-06-20T11:27:57Z")
What is it: Now live are a series of improvements to the editing experience for writers working on knowledge base articles. You can find a full list of improvements are below. To access the new editor, navigate to Know… --- ## [Three Updates to the Email Tool](https://community.hubspot.com/t/three-updates-to-the-email-tool/33765)
**Author:** [@nmedina](https://community.hubspot.com/u/nmedina)\ **Replies:** 0\ **Last updated:** [June 18, 2019, 10:37pm UTC](https://community.hubspot.com/t/three-updates-to-the-email-tool/33765 "2019-06-18T22:37:37Z")
Email marketing is an essential part of any marketing team’s day-to-day. On top of email marketing, you’ll also be running other campaigns, writing content; the list, as you know, goes on and on. For you to do your best … --- ## [Clean up your Database with AI-Powered Duplicate Management](https://community.hubspot.com/t/clean-up-your-database-with-ai-powered-duplicate-management/33199)
**Author:** [@ariplaut](https://community.hubspot.com/u/ariplaut)\ **Replies:** 0\ **Last updated:** [June 12, 2019, 12:21pm UTC](https://community.hubspot.com/t/clean-up-your-database-with-ai-powered-duplicate-management/33199 "2019-06-12T12:21:10Z")
tl;dr (too long, didn’t read) - Duplicate data stinks. Finding dupes manually is hard. So we built a tool that uses AI to find duplicate contacts and companies for you; this tool makes merging them easy, too. Read on for… --- ## [New API Limits Coming Soon](https://community.hubspot.com/t/new-api-limits-coming-soon/33531)
**Author:** [@lisaedwards](https://community.hubspot.com/u/lisaedwards)\ **Replies:** 0\ **Last updated:** [June 11, 2019, 1:30pm UTC](https://community.hubspot.com/t/new-api-limits-coming-soon/33531 "2019-06-11T13:30:12Z")
Note: New API limits are now live and available to all HubSpot customers as of June 11 2019 at 10:00 AM EST. HubSpot is increasing API Limits for all customers. This API limit increase applies to API calls made via HubS… [Previous page](https://community.hubspot.com/c/resources/63.md?page=52) [Next page](https://community.hubspot.com/c/resources/63.md?page=54)