# GDPR **URL:** https://community.hubspot.com/c/marketing-content/gdpr/145.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Cookie consent banner scrolls iPhone visitors to the bottom of the page on first load](https://community.hubspot.com/t/cookie-consent-banner-scrolls-iphone-visitors-to-the-bottom-of-the-page-on-first-load/161610)
**Author:** [@Tim\_Sheds](https://community.hubspot.com/u/Tim_Sheds)\ **Replies:** 4\ **Last updated:** [October 20, 2026, 3:10pm UTC](https://community.hubspot.com/t/cookie-consent-banner-scrolls-iphone-visitors-to-the-bottom-of-the-page-on-first-load/161610 "2026-10-20T15:10:36Z")
Is anyone else seeing this? Recently, with no changes on our side, first-time/incognito visitors on iPhone (Safari and Chrom… --- ## [How to properly integrate the Didomi CMP on a site 100% hosted on the HubSpot CMS?](https://community.hubspot.com/t/comment-integrer-proprement-la-cmp-didomi-sur-un-site-100-heberge-sur-le-cms-hubspot/161640)
**Author:** [@Saravanan.R](https://community.hubspot.com/u/Saravanan.R)\ **Replies:** 3\ **Last updated:** [October 15, 2026, 3:42pm UTC](https://community.hubspot.com/t/comment-integrer-proprement-la-cmp-didomi-sur-un-site-100-heberge-sur-le-cms-hubspot/161640 "2026-10-15T15:42:43Z")
Hello everyone, Since our website is entirely hosted on the HubSpot CMS, we are facing a technical constraint… --- ## [Hubspot forms not loading without cookie consent](https://community.hubspot.com/t/hubspot-forms-not-loading-without-cookie-consent/136653)
**Author:** [@PMelchert](https://community.hubspot.com/u/PMelchert)\ **Replies:** 3\ **Last updated:** [September 21, 2026, 1:52pm UTC](https://community.hubspot.com/t/hubspot-forms-not-loading-without-cookie-consent/136653 "2026-09-21T13:52:17Z")
Hi everyone, I’m trying to figure out the correct GDPR-compliant way to handle HubSpot cookies on our website, especially re… --- ## [The impact of Al on Digital marketing](https://community.hubspot.com/t/the-impact-of-al-on-digital-marketing/157236)
**Author:** [@nimishavijay](https://community.hubspot.com/u/nimishavijay)\ **Replies:** 2\ **Last updated:** [September 15, 2026, 1:50pm UTC](https://community.hubspot.com/t/the-impact-of-al-on-digital-marketing/157236 "2026-09-15T13:50:10Z")
Artificial Intelligence (AI) is changing the way businesses approach digital marketing. It helps marketers understand custome… --- ## [Email Tracking Pixel France and Italy](https://community.hubspot.com/t/email-tracking-pixel-france-and-italy/155495)
**Author:** [@Krishma](https://community.hubspot.com/u/Krishma)\ **Replies:** 4\ **Last updated:** [September 3, 2026, 9:23am UTC](https://community.hubspot.com/t/email-tracking-pixel-france-and-italy/155495 "2026-09-03T09:23:01Z")
With the new email tracking pixel rules, Is there any way to handle email tracking for new contacts when their tracking prefe… --- ## [Meta Lead Ads: Trigger Double Opt-In ONLY for contacts who check optional marketing box](https://community.hubspot.com/t/meta-lead-ads-trigger-double-opt-in-only-for-contacts-who-check-optional-marketing-box/154034)
**Author:** [@Anat.Gilaad](https://community.hubspot.com/u/Anat.Gilaad)\ **Replies:** 4\ **Last updated:** [July 27, 2026, 8:34am UTC](https://community.hubspot.com/t/meta-lead-ads-trigger-double-opt-in-only-for-contacts-who-check-optional-marketing-box/154034 "2026-07-27T08:34:18Z")
Hi everyone, Looking for guidance on setting up Meta Lead Ads with HubSpot to stay compliant with EU data privacy laws. Our… --- ## [Native HubSpot cookiebanner benchmarks](https://community.hubspot.com/t/native-hubspot-cookiebanner-benchmarks/147940)
**Author:** [@OTeeuwen](https://community.hubspot.com/u/OTeeuwen)\ **Replies:** 2\ **Last updated:** [April 28, 2026, 11:01pm UTC](https://community.hubspot.com/t/native-hubspot-cookiebanner-benchmarks/147940 "2026-04-28T23:01:52Z")
Hi everyone, I am analysing the performance of our cookiebanner (HubSpot banner, using a EU opt-in and other/world opt-out variant), and I am having a hard time finding benchmarks of click-rates, opt-in rates and accept… --- ## [Webinar Contacts](https://community.hubspot.com/t/webinar-contacts/125754)
**Author:** [@KP91](https://community.hubspot.com/u/KP91)\ **Replies:** 3\ **Last updated:** [April 15, 2026, 2:45pm UTC](https://community.hubspot.com/t/webinar-contacts/125754 "2026-04-15T14:45:53Z")
Hello swarm intelligence! We use 3rd party webinar software, not the Hubspot Webinar tool (unfortunately, due to budgeting we only have the starter version). Now, If people register for a webinar via the 3rd party softw… --- ## [What's your GDPR tech stack for managing GDPR in EU?](https://community.hubspot.com/t/whats-your-gdpr-tech-stack-for-managing-gdpr-in-eu/148114)
**Author:** [@ShannonArnold](https://community.hubspot.com/u/ShannonArnold)\ **Replies:** 1\ **Last updated:** [April 8, 2026, 3:21pm UTC](https://community.hubspot.com/t/whats-your-gdpr-tech-stack-for-managing-gdpr-in-eu/148114 "2026-04-08T15:21:40Z")
Our company is based in Germany, and does business across the EU and in 40 countries worldwide, so GDPR compliance is a priority. We are migrating our website onto Hubspot and looking for best practices on which solution… --- ## [Cookie conbanner not showing for EU users, script loads but no UI (debugged extensively)sent](https://community.hubspot.com/t/cookie-conbanner-not-showing-for-eu-users-script-loads-but-no-ui-debugged-extensively-sent/147751)
**Author:** [@didulaj](https://community.hubspot.com/u/didulaj)\ **Replies:** 2\ **Last updated:** [March 27, 2026, 7:54am UTC](https://community.hubspot.com/t/cookie-conbanner-not-showing-for-eu-users-script-loads-but-no-ui-debugged-extensively-sent/147751 "2026-03-27T07:54:30Z")
Hi everyone, I’m troubleshooting an issue with the HubSpot cookie consent banner in a GDPR / EU setup, and I’m stuck despite fairly deep debugging. Here’s how the banner is configured: Set to EU countries only (Tried… --- ## [Cookie Consent Banner issues](https://community.hubspot.com/t/cookie-consent-banner-issues/147410)
**Author:** [@ADonshik](https://community.hubspot.com/u/ADonshik)\ **Replies:** 2\ **Last updated:** [March 19, 2026, 8:11am UTC](https://community.hubspot.com/t/cookie-consent-banner-issues/147410 "2026-03-19T08:11:10Z")
Hi there. I worked through the steps to create a cookie consent banner pop-up on our site. Getting it to become active was easy; however, any changes I made to the styling, content, etc, do not seem to be acknowledged b… --- ## [What happened to the HubSpot cookie scanner?](https://community.hubspot.com/t/what-happened-to-the-hubspot-cookie-scanner/135644)
**Author:** [@DPirvu9](https://community.hubspot.com/u/DPirvu9)\ **Replies:** 7\ **Last updated:** [February 27, 2026, 12:33am UTC](https://community.hubspot.com/t/what-happened-to-the-hubspot-cookie-scanner/135644 "2026-02-27T00:33:38Z")
Where is it? --- ## [Language in “Privacy & Consent \> Consent options” keeps switching back to English](https://community.hubspot.com/t/language-in-privacy-consent-consent-options-keeps-switching-back-to-english/146441)
**Author:** [@MWitek](https://community.hubspot.com/u/MWitek)\ **Replies:** 2\ **Last updated:** [February 19, 2026, 3:36pm UTC](https://community.hubspot.com/t/language-in-privacy-consent-consent-options-keeps-switching-back-to-english/146441 "2026-02-19T15:36:38Z")
Hi everyone, In my HubSpot account (portal ID: 147807484, Free plan), my interface language is set to Polish, and the language is also configured in Account Defaults \> User Defaults. On the page Settings \> Privacy & Co… --- ## [Spammy Data Enrichment requesting Deletion according to GDPR](https://community.hubspot.com/t/spammy-data-enrichment-requesting-deletion-according-to-gdpr/143651)
**Author:** [@jethrojones](https://community.hubspot.com/u/jethrojones)\ **Replies:** 5\ **Last updated:** [December 23, 2025, 12:33am UTC](https://community.hubspot.com/t/spammy-data-enrichment-requesting-deletion-according-to-gdpr/143651 "2025-12-23T00:33:08Z")
I’ve been getting some spammy-looking form submissions, and then they started asking for deletion. Usually spammy stuff isn’t a big deal because I don’t think anyone is on the other end. But perhaps this is another way… --- ## [Change subscription status of contact](https://community.hubspot.com/t/change-subscription-status-of-contact/143153)
**Author:** [@BFlory](https://community.hubspot.com/u/BFlory)\ **Replies:** 10\ **Last updated:** [November 26, 2025, 2:12pm UTC](https://community.hubspot.com/t/change-subscription-status-of-contact/143153 "2025-11-26T14:12:34Z")
Hello everyone, I am really struggling to find the button in a contact to change his subscription status. When he desubscribed from all e-mails, it is very easy to change it (one time for example), because you get a but… --- ## [Getting started with GDPR and CASL compliance](https://community.hubspot.com/t/getting-started-with-gdpr-and-casl-compliance/87948)
**Author:** [@udimailig1](https://community.hubspot.com/u/udimailig1)\ **Replies:** 4\ **Last updated:** [October 23, 2025, 9:46am UTC](https://community.hubspot.com/t/getting-started-with-gdpr-and-casl-compliance/87948 "2025-10-23T09:46:20Z")
Hi everyone, new to the Hubspot community :waving\_hand: A bit of context: My organization has been using Hubspot primarily for sales/deal tracking with a large bulk of our CRM consisting of US, Canada and EU contacts i… --- ## [Hubspot tracking code](https://community.hubspot.com/t/hubspot-tracking-code/140159)
**Author:** [@MSierwald](https://community.hubspot.com/u/MSierwald)\ **Replies:** 1\ **Last updated:** [September 26, 2025, 10:42am UTC](https://community.hubspot.com/t/hubspot-tracking-code/140159 "2025-09-26T10:42:51Z")
Is there a text module for the privacy policy for the Hubspot tracking code which you can add to cookie description and so on?? --- ## [Smart email footers](https://community.hubspot.com/t/smart-email-footers/139385)
**Author:** [@JColes23](https://community.hubspot.com/u/JColes23)\ **Replies:** 1\ **Last updated:** [September 11, 2025, 3:41pm UTC](https://community.hubspot.com/t/smart-email-footers/139385 "2025-09-11T15:41:40Z")
Is there a way the footer of an email template can change automatically depending on the recipients location (country) without using contact properties? If so, how? --- ## [Allow subscription type management through properties](https://community.hubspot.com/t/allow-subscription-type-management-through-properties/139305)
**Author:** [@swiss-oliver](https://community.hubspot.com/u/swiss-oliver)\ **Replies:** 2\ **Last updated:** [September 10, 2025, 12:32pm UTC](https://community.hubspot.com/t/allow-subscription-type-management-through-properties/139305 "2025-09-10T12:32:55Z")
Hi there, We’d like to allow our sales team to change subscription type opt-in/outs through changes in properties (I’m aware that this is not the intention of the subscription type tool) that then should be mirrored to … --- ## [Marketing email confirmation status](https://community.hubspot.com/t/marketing-email-confirmation-status/138069)
**Author:** [@galvanA81](https://community.hubspot.com/u/galvanA81)\ **Replies:** 8\ **Last updated:** [August 15, 2025, 2:47pm UTC](https://community.hubspot.com/t/marketing-email-confirmation-status/138069 "2025-08-15T14:47:00Z")
Hello all, Hope someone can help me answer, how does the property “Marketing email confirmation status” logs info into itself? It not a property that can be manually edited. Already tried doing some research but what I … --- ## [Manually setting DOI stopped working](https://community.hubspot.com/t/manually-setting-doi-stopped-working/137224)
**Author:** [@kate\_unite](https://community.hubspot.com/u/kate_unite)\ **Replies:** 2\ **Last updated:** [July 31, 2025, 2:21pm UTC](https://community.hubspot.com/t/manually-setting-doi-stopped-working/137224 "2025-07-31T14:21:39Z")
Hi Hubspot Hive-Mind: I have a small conundrum. We occasionally receive contacts from external sources in which DOI is collected (also for us) and thus GDPR compliant. When I import these contacts into Hubspot, we don’t … --- ## [Out-of-the-Box Double Opt In Question](https://community.hubspot.com/t/out-of-the-box-double-opt-in-question/131305)
**Author:** [@TLarson3](https://community.hubspot.com/u/TLarson3)\ **Replies:** 6\ **Last updated:** [July 23, 2025, 4:22pm UTC](https://community.hubspot.com/t/out-of-the-box-double-opt-in-question/131305 "2025-07-23T16:22:44Z")
Hey there everyone! Question regarding the Hubspot out-of-the-box double opt in: If I have a subscription link in my email footer (so to the preference center) and I have the double opt-in feature “ON” I don’t understa… --- ## [Add a unsubscribe link to a new domain](https://community.hubspot.com/t/add-a-unsubscribe-link-to-a-new-domain/136230)
**Author:** [@HLosfelt](https://community.hubspot.com/u/HLosfelt)\ **Replies:** 2\ **Last updated:** [July 15, 2025, 10:02am UTC](https://community.hubspot.com/t/add-a-unsubscribe-link-to-a-new-domain/136230 "2025-07-15T10:02:44Z")
Hi! We have created a new domain for our marketing emails and I would like to add an unsubscribe link linked to it. I can not really find out how to proceed without impacting the current unsubscription link we have on … --- ## [Any best practices on how to implement 3rd party cookie tools? (Onetrust, Cookiebot)](https://community.hubspot.com/t/any-best-practices-on-how-to-implement-3rd-party-cookie-tools-onetrust-cookiebot/22817)
**Author:** [@anhorvat](https://community.hubspot.com/u/anhorvat)\ **Replies:** 15\ **Last updated:** [July 4, 2025, 3:15pm UTC](https://community.hubspot.com/t/any-best-practices-on-how-to-implement-3rd-party-cookie-tools-onetrust-cookiebot/22817 "2025-07-04T15:15:46Z")
Hello everyone, I am seeking help regarding the implementation of 3rd party cookie tools on HubSpot. Some part of our website is on WordPress, but our Landing Pages and the Blog is on HubSpot. I need a cookie tool for … --- ## [How to update the hyperlink color in the bookie banner notification text?](https://community.hubspot.com/t/how-to-update-the-hyperlink-color-in-the-bookie-banner-notification-text/135260)
**Author:** [@DPirvu9](https://community.hubspot.com/u/DPirvu9)\ **Replies:** 7\ **Last updated:** [July 2, 2025, 10:04pm UTC](https://community.hubspot.com/t/how-to-update-the-hyperlink-color-in-the-bookie-banner-notification-text/135260 "2025-07-02T22:04:30Z")
What the title says. So the notification text says: “This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We u… --- ## [Cookie banner is not showing on external website](https://community.hubspot.com/t/cookie-banner-is-not-showing-on-external-website/135415)
**Author:** [@BGW-Divotion](https://community.hubspot.com/u/BGW-Divotion)\ **Replies:** 4\ **Last updated:** [July 1, 2025, 2:50pm UTC](https://community.hubspot.com/t/cookie-banner-is-not-showing-on-external-website/135415 "2025-07-01T14:50:16Z")
Hi there, I have implemented the tracking script to enable a configured Cookie banner, but the banner doesn’t show on load. The website is built in Nuxt and served on Vercel. I have added a banner in HubSpot \> Setting… --- ## [Secure File and Folder Sharing and uploading through Membership CMS Site!](https://community.hubspot.com/t/secure-file-and-folder-sharing-and-uploading-through-membership-cms-site/135334)
**Author:** [@ChrisEustace](https://community.hubspot.com/u/ChrisEustace)\ **Replies:** 1\ **Last updated:** [June 27, 2025, 11:00pm UTC](https://community.hubspot.com/t/secure-file-and-folder-sharing-and-uploading-through-membership-cms-site/135334 "2025-06-27T23:00:28Z")
We just released our CMS Module leveraging the security of Box and the flexiblity of HubSpot Sites. Have a look! https://sparkgridsoftware.com/2025/06/27/seamless-file-management-for-hubspot-membership-sites-introducing… --- ## [Default GDPR Text by Brand](https://community.hubspot.com/t/default-gdpr-text-by-brand/134891)
**Author:** [@BAdair7](https://community.hubspot.com/u/BAdair7)\ **Replies:** 1\ **Last updated:** [June 20, 2025, 8:46pm UTC](https://community.hubspot.com/t/default-gdpr-text-by-brand/134891 "2025-06-20T20:46:20Z")
Hubspot support says the new HubSpot form builder only allows you to set one default privacy/consent text for all forms, and this text cannot be customized per individual form or brand via the standard Data privacy optio… --- ## [Practical Usage of Privacy Element on Forms](https://community.hubspot.com/t/practical-usage-of-privacy-element-on-forms/133722)
**Author:** [@ACutting](https://community.hubspot.com/u/ACutting)\ **Replies:** 4\ **Last updated:** [June 2, 2025, 4:49pm UTC](https://community.hubspot.com/t/practical-usage-of-privacy-element-on-forms/133722 "2025-06-02T16:49:29Z")
New Hubspot user working on implementation at a B2B company that sells globally. I’d like to add the privacy element to our forms, but only deisplay opt-in checkboxes in certain regions where it is required. This is a co… --- ## [Cookiebot does not uninstall correct](https://community.hubspot.com/t/cookiebot-does-not-uninstall-correct/115135)
**Author:** [@steffundso](https://community.hubspot.com/u/steffundso)\ **Replies:** 3\ **Last updated:** [May 21, 2025, 3:32pm UTC](https://community.hubspot.com/t/cookiebot-does-not-uninstall-correct/115135 "2025-05-21T15:32:49Z")
Hello there, I hope, I’m in the correct place of the community. If not: Sorry! :sweat\_smile: I have a problem regarding Cookiebot. I registered, I installed the integration, I configured the Cookie Consent and I wasn’t… [Next page](https://community.hubspot.com/c/marketing-content/gdpr/145.md?page=1)