# Knowledge Base Tool **URL:** https://community.hubspot.com/c/customer-success-service/knowledge-base-tool/88.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Fix Knowledgebase Menu locations](https://community.hubspot.com/t/fix-knowledgebase-menu-locations/163247)
**Author:** [@Halowlink](https://community.hubspot.com/u/Halowlink)\ **Replies:** 3\ **Last updated:** [October 28, 2026, 3:00pm UTC](https://community.hubspot.com/t/fix-knowledgebase-menu-locations/163247 "2026-10-28T15:00:19Z")
Since I started working on the Knowledgebase, the most frustrating task is trying to remember where the tools/functions are k… --- ## [Descriptions for subcategories in Knowledge Base](https://community.hubspot.com/t/descriptions-for-subcategories-in-knowledge-base/159636)
**Author:** [@sr-silo](https://community.hubspot.com/u/sr-silo)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 10:38pm UTC](https://community.hubspot.com/t/descriptions-for-subcategories-in-knowledge-base/159636 "2026-09-23T22:38:49Z")
I’d like to be able to add descriptions to subcategories in the knowledge base! I’d also like to have more than two levels o… --- ## [Change of Format (Size) of Knowledge Base articles](https://community.hubspot.com/t/change-of-format-size-of-knowledge-base-articles/68899)
**Author:** [@Roosi\_Chris](https://community.hubspot.com/u/Roosi_Chris)\ **Replies:** 5\ **Last updated:** [September 23, 2026, 4:24pm UTC](https://community.hubspot.com/t/change-of-format-size-of-knowledge-base-articles/68899 "2026-09-23T16:24:15Z")
Is there any way to change the Format of knowledge base articles? One article is only using a fraction of the space. We use t… --- ## [Can't login to Android app using Google](https://community.hubspot.com/t/cant-login-to-android-app-using-google/129885)
**Author:** [@SGardner9](https://community.hubspot.com/u/SGardner9)\ **Replies:** 4\ **Last updated:** [September 17, 2026, 5:31pm UTC](https://community.hubspot.com/t/cant-login-to-android-app-using-google/129885 "2026-09-17T17:31:28Z")
I’m a new user. I created an account on my desktop with a sign in using a google account. All is well there. I then downloade… --- ## [Setting up Knowledge Base as a Blog instead of a Knowledge Base?](https://community.hubspot.com/t/setting-up-knowledge-base-as-a-blog-instead-of-a-knowledge-base/157840)
**Author:** [@katherineladue](https://community.hubspot.com/u/katherineladue)\ **Replies:** 2\ **Last updated:** [September 3, 2026, 7:39am UTC](https://community.hubspot.com/t/setting-up-knowledge-base-as-a-blog-instead-of-a-knowledge-base/157840 "2026-09-03T07:39:38Z")
My client is migrating off of Zendesk, but we’re finding that HubSpot’s Knowledge Base features are severely lacking, especia… --- ## [List Knowledge Base articles by access group](https://community.hubspot.com/t/list-knowledge-base-articles-by-access-group/152868)
**Author:** [@DanaIrvine](https://community.hubspot.com/u/DanaIrvine)\ **Replies:** 3\ **Last updated:** [July 13, 2026, 5:14pm UTC](https://community.hubspot.com/t/list-knowledge-base-articles-by-access-group/152868 "2026-07-13T17:14:56Z")
We are in the process of building out our knowledge base, and it is private, secured via multiple access groups. What I am la… --- ## [How to send an email](https://community.hubspot.com/t/how-to-send-an-email/143202)
**Author:** [@WJohnsonJr](https://community.hubspot.com/u/WJohnsonJr)\ **Replies:** 5\ **Last updated:** [November 22, 2025, 7:38am UTC](https://community.hubspot.com/t/how-to-send-an-email/143202 "2025-11-22T07:38:00Z")
How do I send an email when my email won’t link to HubSpot? I’ve been trying for two days and I can’t figure it out. Can someone in here help me? I’ve reached out to HubSpot a few times, but they are not interested in he… --- ## [Adding a 'last edited' date/time at the top of an article](https://community.hubspot.com/t/adding-a-last-edited-date-time-at-the-top-of-an-article/77527)
**Author:** [@FraserKeddie](https://community.hubspot.com/u/FraserKeddie)\ **Replies:** 6\ **Last updated:** [June 15, 2026, 9:03pm UTC](https://community.hubspot.com/t/adding-a-last-edited-date-time-at-the-top-of-an-article/77527 "2026-06-15T21:03:03Z")
Hi, I am looking to add a date (and possibly time) at the top of a Knowledge Base article so the user can see when it was last edited or updated. Since it appears this functionality does not exist, it may be this needs … --- ## [How to rotate Client Secret in Legacy App?](https://community.hubspot.com/t/how-to-rotate-client-secret-in-legacy-app/148105)
**Author:** [@LIntegrations](https://community.hubspot.com/u/LIntegrations)\ **Replies:** 7\ **Last updated:** [May 7, 2026, 8:50pm UTC](https://community.hubspot.com/t/how-to-rotate-client-secret-in-legacy-app/148105 "2026-05-07T20:50:47Z")
Hello, we are suspecting that our secret has been exposed and we’d like to rotate our Client Secret in the App but I only see Show/Copy buttons next to the field. How can one roate this secret? thanks! --- ## [Forms to update Projects properties](https://community.hubspot.com/t/forms-to-update-projects-properties/142136)
**Author:** [@OCristol](https://community.hubspot.com/u/OCristol)\ **Replies:** 4\ **Last updated:** [May 5, 2026, 2:57pm UTC](https://community.hubspot.com/t/forms-to-update-projects-properties/142136 "2026-05-05T14:57:26Z")
Hello, I have been creating properties for “project” object type and I am running into issues with forms. In the properties settings/rules: I do not get the option to make the property visible to forms When creating a… --- ## [Multiple knowled bases and gating](https://community.hubspot.com/t/multiple-knowled-bases-and-gating/148602)
**Author:** [@Huntscape-Ops](https://community.hubspot.com/u/Huntscape-Ops)\ **Replies:** 1\ **Last updated:** [April 22, 2026, 9:08pm UTC](https://community.hubspot.com/t/multiple-knowled-bases-and-gating/148602 "2026-04-22T21:08:33Z")
We have service hub ent. We want to have multiple knowledge bases and have one of them gated for partners only. The other knowledge bases will be public-facing for customers. Is it possible to gate one and not the other… --- ## [Multiple Knowledgebases](https://community.hubspot.com/t/multiple-knowledgebases/148574)
**Author:** [@Huntscape-Ops](https://community.hubspot.com/u/Huntscape-Ops)\ **Replies:** 1\ **Last updated:** [April 21, 2026, 6:07pm UTC](https://community.hubspot.com/t/multiple-knowledgebases/148574 "2026-04-21T18:07:17Z")
We have service hub pro. Can we set up multiple knowledebases? One for partners to login and get gates info and a general knowledgebase for customers to access ungated --- ## [Does anyone know when the Knowledge Base Agent beta will be over?](https://community.hubspot.com/t/does-anyone-know-when-the-knowledge-base-agent-beta-will-be-over/148362)
**Author:** [@nigeld27](https://community.hubspot.com/u/nigeld27)\ **Replies:** 1\ **Last updated:** [April 15, 2026, 5:10pm UTC](https://community.hubspot.com/t/does-anyone-know-when-the-knowledge-base-agent-beta-will-be-over/148362 "2026-04-15T17:10:30Z")
Hello, According to our Hubspot, there is a beta program for the ‘Knowledge Base Agent’, which is an agent that creates Knowledge Pages based on tickets. Does anyone know when this will be generally available? Thanks. … --- ## [Problem with DNS records](https://community.hubspot.com/t/problem-with-dns-records/148031)
**Author:** [@RumpleAndStilt](https://community.hubspot.com/u/RumpleAndStilt)\ **Replies:** 12\ **Last updated:** [April 9, 2026, 8:52pm UTC](https://community.hubspot.com/t/problem-with-dns-records/148031 "2026-04-09T20:52:14Z")
Hi, I am attempting to publish a landing page for my brand at the address https://rumpleandstiltskin.com. I connected the domain, but when the DNS records were verifying, it showed an error stating that some records hadn… --- ## [Ai Based Search Article in Knowledge Base](https://community.hubspot.com/t/ai-based-search-article-in-knowledge-base/147764)
**Author:** [@SVerma47](https://community.hubspot.com/u/SVerma47)\ **Replies:** 4\ **Last updated:** [April 7, 2026, 9:48pm UTC](https://community.hubspot.com/t/ai-based-search-article-in-knowledge-base/147764 "2026-04-07T21:48:08Z")
Is it possible to have an AI Search on the Knowledge Base. Either provided by hubspot or 3rd party, or we can build it ourselves and integrate it --- ## [URGENT: Website down – request immediate portal reactivation](https://community.hubspot.com/t/urgent-website-down-request-immediate-portal-reactivation/147973)
**Author:** [@EDechant](https://community.hubspot.com/u/EDechant)\ **Replies:** 1\ **Last updated:** [April 2, 2026, 8:05pm UTC](https://community.hubspot.com/t/urgent-website-down-request-immediate-portal-reactivation/147973 "2026-04-02T20:05:07Z")
Please assist urgently. We need help! Hub ID: 7979831 --- ## [How to Unindex Knowledge Base site from Search Engines](https://community.hubspot.com/t/how-to-unindex-knowledge-base-site-from-search-engines/40265)
**Author:** [@CMarritt](https://community.hubspot.com/u/CMarritt)\ **Replies:** 9\ **Last updated:** [March 18, 2026, 8:24pm UTC](https://community.hubspot.com/t/how-to-unindex-knowledge-base-site-from-search-engines/40265 "2026-03-18T20:24:05Z")
Hi there, We’re having trouble unindexing our Knowledge Base from the search engines, I think this is down to the lack of HTML editing for the Knowledge Base as it should be just adding the ‘no robots’ tag… The reason … --- ## [IP addresses changing directly from Hubspot](https://community.hubspot.com/t/ip-addresses-changing-directly-from-hubspot/146655)
**Author:** [@VClary](https://community.hubspot.com/u/VClary)\ **Replies:** 1\ **Last updated:** [February 25, 2026, 8:05pm UTC](https://community.hubspot.com/t/ip-addresses-changing-directly-from-hubspot/146655 "2026-02-25T20:05:37Z")
Recently some of our internal team members were not receiving marketing emails being sent via Hubspot to the segments created. upon research, Hubspot told us that “their” IP addresses changed and we needed to update this… --- ## [Unable to access Knowledgebase in Sandbox preview](https://community.hubspot.com/t/unable-to-access-knowledgebase-in-sandbox-preview/146645)
**Author:** [@PBarik8](https://community.hubspot.com/u/PBarik8)\ **Replies:** 2\ **Last updated:** [February 25, 2026, 12:49pm UTC](https://community.hubspot.com/t/unable-to-access-knowledgebase-in-sandbox-preview/146645 "2026-02-25T12:49:34Z")
I created a knowledgebase and added it to the chatflow in Sandbox. While testing I cannot preview the knowledge to check if it is working as expected. How can I review the knowledgebase while using chatflow? Is there a … --- ## [Gated pages for partners / resellers](https://community.hubspot.com/t/gated-pages-for-partners-resellers/37113)
**Author:** [@kylielovescake](https://community.hubspot.com/u/kylielovescake)\ **Replies:** 7\ **Last updated:** [February 17, 2026, 1:32pm UTC](https://community.hubspot.com/t/gated-pages-for-partners-resellers/37113 "2026-02-17T13:32:27Z")
Hi all, Looking for a bit of help / guidance on something we are trying to work through internally. We have quite a large partner / reseller channel at our organisation and would like to create an online home for them,… --- ## [How To Delete Account When Glitching](https://community.hubspot.com/t/how-to-delete-account-when-glitching/145267)
**Author:** [@crm\_crm](https://community.hubspot.com/u/crm_crm)\ **Replies:** 2\ **Last updated:** [February 10, 2026, 9:48pm UTC](https://community.hubspot.com/t/how-to-delete-account-when-glitching/145267 "2026-02-10T21:48:26Z")
Following instructions, by typing into the “Delete Account” section that you should easily delete your account. I’ve been getting this error for an hour. What am I doing wrong? --- ## [HubSpot Login Frequency](https://community.hubspot.com/t/hubspot-login-frequency/144943)
**Author:** [@rmoscarino](https://community.hubspot.com/u/rmoscarino)\ **Replies:** 4\ **Last updated:** [January 28, 2026, 8:41pm UTC](https://community.hubspot.com/t/hubspot-login-frequency/144943 "2026-01-28T20:41:57Z")
Why do I now have to login into HubSpot everyday? --- ## [Knowledge Base Migration - Theme Editor extremely lacking - don't migrate yet](https://community.hubspot.com/t/knowledge-base-migration-theme-editor-extremely-lacking-dont-migrate-yet/129057)
**Author:** [@bsm007](https://community.hubspot.com/u/bsm007)\ **Replies:** 19\ **Last updated:** [January 28, 2026, 3:37pm UTC](https://community.hubspot.com/t/knowledge-base-migration-theme-editor-extremely-lacking-dont-migrate-yet/129057 "2026-01-28T15:37:50Z")
We received the warning of the Knowledge Base migration coming July 2025, and we were eager to get ahead of this and explore the new features. We completed the migration but did not Publish as we noticed severe shortcomi… --- ## [Resource Download Center like hubspot.com/resources](https://community.hubspot.com/t/resource-download-center-like-hubspot-com-resources/55420)
**Author:** [@thinkDru](https://community.hubspot.com/u/thinkDru)\ **Replies:** 5\ **Last updated:** [January 26, 2026, 7:02pm UTC](https://community.hubspot.com/t/resource-download-center-like-hubspot-com-resources/55420 "2026-01-26T19:02:25Z")
We are looking to build out a resource center with downloadable items just like the hubspot one found here: Free Resources from HubSpot | Templates, Ebooks, & More Is there a component of HubSpot that allows for this ty… --- ## [Feature Request - Ordering Articles](https://community.hubspot.com/t/feature-request-ordering-articles/144174)
**Author:** [@TMaher1020](https://community.hubspot.com/u/TMaher1020)\ **Replies:** 3\ **Last updated:** [January 19, 2026, 3:12pm UTC](https://community.hubspot.com/t/feature-request-ordering-articles/144174 "2026-01-19T15:12:19Z")
In Configure \> Categories, the UI allows us to order articles within a subcategory, but this order is not reflected on the category page. Either make this ordering control drive the visible article order, or clarify in t… --- ## [customer Service Representative acting as sales person](https://community.hubspot.com/t/customer-service-representative-acting-as-sales-person/144398)
**Author:** [@GloryO](https://community.hubspot.com/u/GloryO)\ **Replies:** 1\ **Last updated:** [December 27, 2025, 3:57pm UTC](https://community.hubspot.com/t/customer-service-representative-acting-as-sales-person/144398 "2025-12-27T15:57:42Z")
Why not organization separate this two departments, customer service representative and sales representative, rather than making one person do both, this would affect efficiency towards customers satisfaction and lead c… --- ## [Knowledge Base Search Engine Unindex](https://community.hubspot.com/t/knowledge-base-search-engine-unindex/144281)
**Author:** [@mreybarr](https://community.hubspot.com/u/mreybarr)\ **Replies:** 1\ **Last updated:** [December 22, 2025, 10:44pm UTC](https://community.hubspot.com/t/knowledge-base-search-engine-unindex/144281 "2025-12-22T22:44:11Z")
We are currently blocking crawler access in the KB settings, which successfully prevents articles from appearing in Google search results. However, the Knowledgebase domain itself and its categories are still visible vi… --- ## [Knowledge Base pages are inconsistent with settings applied](https://community.hubspot.com/t/knowledge-base-pages-are-inconsistent-with-settings-applied/144196)
**Author:** [@JHesse](https://community.hubspot.com/u/JHesse)\ **Replies:** 5\ **Last updated:** [December 19, 2025, 7:23pm UTC](https://community.hubspot.com/t/knowledge-base-pages-are-inconsistent-with-settings-applied/144196 "2025-12-19T19:23:31Z")
I was making some edits to our Knowledge Base and for the most part the pages updated with the changes. However, there are some pages that do not reflect the updates made. I was curious if I was missing something that w… --- ## [Knowledge Base Language](https://community.hubspot.com/t/knowledge-base-language/144044)
**Author:** [@AAbu-Farha](https://community.hubspot.com/u/AAbu-Farha)\ **Replies:** 1\ **Last updated:** [December 16, 2025, 5:02pm UTC](https://community.hubspot.com/t/knowledge-base-language/144044 "2025-12-16T17:02:06Z")
Hello! I’m building out a knowledge base in HubSpot and ran into a problem: when I try to switch the language while viewing a specific article, it won’t let me. Does HubSpot support language switching for knowledge base… --- ## [How to Sync HubSpot Knowledge Base Articles to an External Database for Agent Use?](https://community.hubspot.com/t/how-to-sync-hubspot-knowledge-base-articles-to-an-external-database-for-agent-use/144039)
**Author:** [@RoyAhn](https://community.hubspot.com/u/RoyAhn)\ **Replies:** 3\ **Last updated:** [December 15, 2025, 3:12pm UTC](https://community.hubspot.com/t/how-to-sync-hubspot-knowledge-base-articles-to-an-external-database-for-agent-use/144039 "2025-12-15T15:12:35Z")
Hi, I’m a HubSpot user. I’d like to automatically sync the content stored in my Knowledge Base into my own internal database, so that my service’s agents can directly use that data. Is there any supported way or recomm… [Next page](https://community.hubspot.com/c/customer-success-service/knowledge-base-tool/88.md?page=1)