# Service Hub **URL:** https://community.hubspot.com/c/customer-success-service/55.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [About the Service Hub category](https://community.hubspot.com/t/about-the-service-hub-category/150182)
**Author:** [@system](https://community.hubspot.com/u/system)\ **Replies:** 1\ **Last updated:** [August 15, 2026, 3:19pm UTC](https://community.hubspot.com/t/about-the-service-hub-category/150182 "2026-08-15T15:19:13Z")
Welcome to the Customer Success & Service category. We’re happy to have you here. This is the place to ask questions, share y… --- ## [Is there a way to show specific tickets in the customer portal?](https://community.hubspot.com/t/is-there-a-way-to-show-specific-tickets-in-the-customer-portal/159757)
**Author:** [@KAnton](https://community.hubspot.com/u/KAnton)\ **Replies:** 3\ **Last updated:** [November 1, 2026, 3:18pm UTC](https://community.hubspot.com/t/is-there-a-way-to-show-specific-tickets-in-the-customer-portal/159757 "2026-11-01T15:18:05Z")
For example, if I dont want customers to be able to see their tickets that are over a year old? I’m not asking if customers c… --- ## [Do ticket-field answers from a form stay off the contact record, and who can read them?](https://community.hubspot.com/t/do-ticket-field-answers-from-a-form-stay-off-the-contact-record-and-who-can-read-them/163459)
**Author:** [@PeterNordscope](https://community.hubspot.com/u/PeterNordscope)\ **Replies:** 1\ **Last updated:** [October 30, 2026, 6:56pm UTC](https://community.hubspot.com/t/do-ticket-field-answers-from-a-form-stay-off-the-contact-record-and-who-can-read-them/163459 "2026-10-30T18:56:59Z")
Hi all! I am helping a client who is on Professional (all hubs, no Sensitive Data). We are building a sign-up form for confi… --- ## [Shared inbox related](https://community.hubspot.com/t/shared-inbox-related/163458)
**Author:** [@vinayakhnr6](https://community.hubspot.com/u/vinayakhnr6)\ **Replies:** 1\ **Last updated:** [October 30, 2026, 9:54am UTC](https://community.hubspot.com/t/shared-inbox-related/163458 "2026-10-30T09:54:38Z")
Hi everyone, I have a couple of queries regarding the HubSpot shared inbox configuration. I have configured a shared inbox … --- ## [Bulk export of comments attached to HubSpot Ticket Notes – is there a supported API or extraction me](https://community.hubspot.com/t/bulk-export-of-comments-attached-to-hubspot-ticket-notes-is-there-a-supported-api-or-extraction-me/163429)
**Author:** [@MavJBS](https://community.hubspot.com/u/MavJBS)\ **Replies:** 1\ **Last updated:** [October 30, 2026, 2:53am UTC](https://community.hubspot.com/t/bulk-export-of-comments-attached-to-hubspot-ticket-notes-is-there-a-supported-api-or-extraction-me/163429 "2026-10-30T02:53:42Z")
Subject: Bulk export of comments attached to HubSpot Ticket Notes – is there a supported API or extraction method? Hi everyo… --- ## [HubSpot Notetaker, product feedback and ideas](https://community.hubspot.com/t/hubspot-notetaker-product-feedback-and-ideas/161892)
**Author:** [@2Gaalon](https://community.hubspot.com/u/2Gaalon)\ **Replies:** 5\ **Last updated:** [October 29, 2026, 6:45pm UTC](https://community.hubspot.com/t/hubspot-notetaker-product-feedback-and-ideas/161892 "2026-10-29T18:45:34Z")
Hi team, Cintoo rolled out HubSpot Notetaker to our whole sales team in October 2026, on Microsoft Teams. Adoption is going … --- ## [See all my mentions in one place?](https://community.hubspot.com/t/see-all-my-mentions-in-one-place/44453)
**Author:** [@Jayeshurath](https://community.hubspot.com/u/Jayeshurath)\ **Replies:** 10\ **Last updated:** [October 29, 2026, 3:48pm UTC](https://community.hubspot.com/t/see-all-my-mentions-in-one-place/44453 "2026-10-29T15:48:49Z")
Is it possible to see all the tickets/conversations where I am mentioned in one place, just like Intercom? --- ## [HubSpot Digital Marketing Certificate Showing Incorrect Name](https://community.hubspot.com/t/hubspot-digital-marketing-certificate-showing-incorrect-name/163368)
**Author:** [@Lucibling21](https://community.hubspot.com/u/Lucibling21)\ **Replies:** 1\ **Last updated:** [October 29, 2026, 3:14pm UTC](https://community.hubspot.com/t/hubspot-digital-marketing-certificate-showing-incorrect-name/163368 "2026-10-29T15:14:26Z")
Hello HubSpot Academy Support, I completed the Digital Marketing Certification, but my certificate displays “LUCIBLING n/a” … --- ## [Why can’t custom survey responses be used directly in customer health scores?](https://community.hubspot.com/t/why-can-t-custom-survey-responses-be-used-directly-in-customer-health-scores/163249)
**Author:** [@Patrickmeditech](https://community.hubspot.com/u/Patrickmeditech)\ **Replies:** 7\ **Last updated:** [October 29, 2026, 1:21pm UTC](https://community.hubspot.com/t/why-can-t-custom-survey-responses-be-used-directly-in-customer-health-scores/163249 "2026-10-29T13:21:22Z")
We use Service Hub Professional and have created a survey called Client Services Executive NPS to better understand how our c… --- ## [Custom categories for surveys reporting](https://community.hubspot.com/t/custom-categories-for-surveys-reporting/163169)
**Author:** [@karenkaz](https://community.hubspot.com/u/karenkaz)\ **Replies:** 4\ **Last updated:** [October 29, 2026, 12:28pm UTC](https://community.hubspot.com/t/custom-categories-for-surveys-reporting/163169 "2026-10-29T12:28:41Z")
Hi, Is it possible to create survey categories for reporting purposes? For example, webinar feedback surveys, customer servi… --- ## [Fix Knowledgebase Menu locations](https://community.hubspot.com/t/fix-knowledgebase-menu-locations/163247)
**Author:** [@Halowlink](https://community.hubspot.com/u/Halowlink)\ **Replies:** 3\ **Last updated:** [October 28, 2026, 3:00pm UTC](https://community.hubspot.com/t/fix-knowledgebase-menu-locations/163247 "2026-10-28T15:00:19Z")
Since I started working on the Knowledgebase, the most frustrating task is trying to remember where the tools/functions are k… --- ## [Best Solutions for SMS Customer Support in HubSpot?](https://community.hubspot.com/t/best-solutions-for-sms-customer-support-in-hubspot/123648)
**Author:** [@cloud\_ni9e](https://community.hubspot.com/u/cloud_ni9e)\ **Replies:** 5\ **Last updated:** [October 28, 2026, 1:47pm UTC](https://community.hubspot.com/t/best-solutions-for-sms-customer-support-in-hubspot/123648 "2026-10-28T13:47:33Z")
Hello HubSpot Community, I’m with a tech startup specializing in EHR/EMR solutions for healthcare, and we’ve been using HubS… --- ## [Spell Check Issues](https://community.hubspot.com/t/spell-check-issues/147924)
**Author:** [@Jetstar77](https://community.hubspot.com/u/Jetstar77)\ **Replies:** 15\ **Last updated:** [October 27, 2026, 9:41pm UTC](https://community.hubspot.com/t/spell-check-issues/147924 "2026-10-27T21:41:21Z")
Anyone else have an issue where they cannot use the browser spellcheck to update words? It shows that there is an error and i… --- ## [Plant graphic at top of Form Submission Ticket](https://community.hubspot.com/t/plant-graphic-at-top-of-form-submission-ticket/163025)
**Author:** [@sleo13](https://community.hubspot.com/u/sleo13)\ **Replies:** 7\ **Last updated:** [October 27, 2026, 1:50pm UTC](https://community.hubspot.com/t/plant-graphic-at-top-of-form-submission-ticket/163025 "2026-10-27T13:50:32Z")
When we open a ticket that came from our forms submission from our website it has this graphic at the top that seems to serve… --- ## [Customer Portal has really thin body font - readability and limited font controls](https://community.hubspot.com/t/customer-portal-has-really-thin-body-font-readability-and-limited-font-controls/162834)
**Author:** [@sharmi\_swotbee](https://community.hubspot.com/u/sharmi_swotbee)\ **Replies:** 6\ **Last updated:** [October 27, 2026, 9:26am UTC](https://community.hubspot.com/t/customer-portal-has-really-thin-body-font-readability-and-limited-font-controls/162834 "2026-10-27T09:26:26Z")
Hi, I’m setting up HubSpot’s native customer portal for a client, and the ticket text is very thin and difficult to read. I… --- ## [Academy certificate name not updating](https://community.hubspot.com/t/academy-certificate-name-not-updating/163038)
**Author:** [@johirulislamadib](https://community.hubspot.com/u/johirulislamadib)\ **Replies:** 1\ **Last updated:** [October 26, 2026, 6:18pm UTC](https://community.hubspot.com/t/academy-certificate-name-not-updating/163038 "2026-10-26T18:18:36Z")
I completed the Social Media Marketing certification. My previous HubSpot profile name was “Adib Islam.” My correct name is “… --- ## [HubSpot ticket to clickup task](https://community.hubspot.com/t/hubspot-ticket-to-clickup-task/97381)
**Author:** [@mohamedhamad](https://community.hubspot.com/u/mohamedhamad)\ **Replies:** 9\ **Last updated:** [October 26, 2026, 3:59pm UTC](https://community.hubspot.com/t/hubspot-ticket-to-clickup-task/97381 "2026-10-26T15:59:36Z")
I’m trying to setup a bi-directional HubSpot ticket to clickup task. Where if a client submits a HubSpot ticket from our clie… --- ## [HubSpot Survey Builder - No Progress Bar Option](https://community.hubspot.com/t/hubspot-survey-builder-no-progress-bar-option/162617)
**Author:** [@JTesoriero](https://community.hubspot.com/u/JTesoriero)\ **Replies:** 4\ **Last updated:** [October 23, 2026, 12:55pm UTC](https://community.hubspot.com/t/hubspot-survey-builder-no-progress-bar-option/162617 "2026-10-23T12:55:13Z")
I am building out a multi-step survey in HubSpot and there is no progress bar option anywhere in settings and it does not aut… --- ## [Cannot enable offline chat messages: “awayAutoReply is required” save error](https://community.hubspot.com/t/cannot-enable-offline-chat-messages-awayautoreply-is-required-save-error/162743)
**Author:** [@marksalzwedel](https://community.hubspot.com/u/marksalzwedel)\ **Replies:** 2\ **Last updated:** [October 23, 2026, 9:48am UTC](https://community.hubspot.com/t/cannot-enable-offline-chat-messages-awayautoreply-is-required-save-error/162743 "2026-10-23T09:48:15Z")
I’m trying to allow website visitors to leave messages when our team is away, but HubSpot won’t save the setting. Steps to r… --- ## [How can I build an organizational chart for customers in HubSpot?](https://community.hubspot.com/t/how-can-i-build-an-organizational-chart-for-customers-in-hubspot/133647)
**Author:** [@GBarranco](https://community.hubspot.com/u/GBarranco)\ **Replies:** 6\ **Last updated:** [October 22, 2026, 6:10pm UTC](https://community.hubspot.com/t/how-can-i-build-an-organizational-chart-for-customers-in-hubspot/133647 "2026-10-22T18:10:23Z")
Hi all, Would it be possible to create a feature in Hubspot that allows users to construct an organizational chart (see imag… --- ## [Change the topic owner](https://community.hubspot.com/t/change-the-topic-owner/162713)
**Author:** [@loureiroj](https://community.hubspot.com/u/loureiroj)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 11:06am UTC](https://community.hubspot.com/t/change-the-topic-owner/162713 "2026-10-22T11:06:03Z")
We currently have a topic How to set up the Lead Forensics HubSpot app that is assigned to a developer that already left the … --- ## [Help Desk Board View Card Customization Limitations](https://community.hubspot.com/t/help-desk-board-view-card-customization-limitations/147577)
**Author:** [@edavis4](https://community.hubspot.com/u/edavis4)\ **Replies:** 3\ **Last updated:** [October 20, 2026, 10:13pm UTC](https://community.hubspot.com/t/help-desk-board-view-card-customization-limitations/147577 "2026-10-20T22:13:28Z")
Hello all, My CS and Service teams recently made the switch from Tickets to Help Desk and they primarily utilize the board v… --- ## [Useless Customer Service](https://community.hubspot.com/t/useless-customer-service/162357)
**Author:** [@NealSearle](https://community.hubspot.com/u/NealSearle)\ **Replies:** 4\ **Last updated:** [October 20, 2026, 8:49pm UTC](https://community.hubspot.com/t/useless-customer-service/162357 "2026-10-20T20:49:31Z")
18 days of useless customer service tests and time-burning. No solutions of any kind. Calls placed through browser work fin… --- ## [Download functionality for file properties in customer portal](https://community.hubspot.com/t/download-functionality-for-file-properties-in-customer-portal/162148)
**Author:** [@EmilyMatildaH](https://community.hubspot.com/u/EmilyMatildaH)\ **Replies:** 4\ **Last updated:** [October 20, 2026, 4:11pm UTC](https://community.hubspot.com/t/download-functionality-for-file-properties-in-customer-portal/162148 "2026-10-20T16:11:15Z")
We are using the customer portal and would like to show a “file upload” property in the tickets view in the portal. It works … --- ## [Latest HubSpot UI Broken on Firefox 158](https://community.hubspot.com/t/latest-hubspot-ui-broken-on-firefox-158/162486)
**Author:** [@AHLime](https://community.hubspot.com/u/AHLime)\ **Replies:** 3\ **Last updated:** [October 20, 2026, 1:50pm UTC](https://community.hubspot.com/t/latest-hubspot-ui-broken-on-firefox-158/162486 "2026-10-20T13:50:48Z")
Hello, my company uses HubSpot to manage our website chat and forms. Recently, HubSpot rolled out new changes to their UI and… --- ## [Comparing AI capabilities across support platforms (HubSpot vs Zendesk vs Freshdesk)](https://community.hubspot.com/t/comparing-ai-capabilities-across-support-platforms-hubspot-vs-zendesk-vs-freshdesk/147543)
**Author:** [@CSerio](https://community.hubspot.com/u/CSerio)\ **Replies:** 1\ **Last updated:** [October 14, 2026, 4:24pm UTC](https://community.hubspot.com/t/comparing-ai-capabilities-across-support-platforms-hubspot-vs-zendesk-vs-freshdesk/147543 "2026-10-14T16:24:34Z")
Hi HS Community! I’m looking to better understand how AI capabilities compare across modern customer support platforms, like… --- ## [Reduce HubSpot WhatsApp service message pricing in LATAM to align with Meta rates](https://community.hubspot.com/t/reduce-hubspot-whatsapp-service-message-pricing-in-latam-to-align-with-meta-rates/161342)
**Author:** [@JCortesm](https://community.hubspot.com/u/JCortesm)\ **Replies:** 21\ **Last updated:** [October 13, 2026, 10:11am UTC](https://community.hubspot.com/t/reduce-hubspot-whatsapp-service-message-pricing-in-latam-to-align-with-meta-rates/161342 "2026-10-13T10:11:33Z")
We’d like to raise a concern about the proposed pricing for service messages: $14 per 2,000 messages in Colombia ($0.007 each… --- ## [Enable Customer Portals for Each Brand](https://community.hubspot.com/t/enable-customer-portals-for-each-brand/161468)
**Author:** [@Jodi\_Jones](https://community.hubspot.com/u/Jodi_Jones)\ **Replies:** 2\ **Last updated:** [October 10, 2026, 2:08am UTC](https://community.hubspot.com/t/enable-customer-portals-for-each-brand/161468 "2026-10-10T02:08:04Z")
Our business has two brands, and I recently created on for one brand. However, we have a need for the other brand and the Hub… --- ## [Do you know why the leading zeroes are not being synced?](https://community.hubspot.com/t/do-you-know-why-the-leading-zeroes-are-not-being-synced/154459)
**Author:** [@cclark2](https://community.hubspot.com/u/cclark2)\ **Replies:** 3\ **Last updated:** [October 9, 2026, 3:10am UTC](https://community.hubspot.com/t/do-you-know-why-the-leading-zeroes-are-not-being-synced/154459 "2026-10-09T03:10:27Z")
We have an Airtable sync set up currently but noticing when an ID field is being synced to Hubspot the leading zeroes are lef… --- ## [Default Service Portal View to Show Open Tickets First](https://community.hubspot.com/t/default-service-portal-view-to-show-open-tickets-first/160359)
**Author:** [@ikihub](https://community.hubspot.com/u/ikihub)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 3:08am UTC](https://community.hubspot.com/t/default-service-portal-view-to-show-open-tickets-first/160359 "2026-10-09T03:08:12Z")
We want customers logging into the service portal to see only open tickets by default. Closed tickets may still be accessible… [Next page](https://community.hubspot.com/c/customer-success-service/55.md?page=1)