# Commerce Tools **URL:** https://community.hubspot.com/c/commerce/commerce-tools/105.md?page=9 [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) **Page:** 10 --- ## [Downgrade a customer subscription without needing 2nd checkout](https://community.hubspot.com/t/downgrade-a-customer-subscription-without-needing-2nd-checkout/98821)
**Author:** [@EAmoroso](https://community.hubspot.com/u/EAmoroso)\ **Replies:** 2\ **Last updated:** [February 5, 2024, 4:37pm UTC](https://community.hubspot.com/t/downgrade-a-customer-subscription-without-needing-2nd-checkout/98821 "2024-02-05T16:37:25Z")
We have a coaching membership model and some members will start out with a more expensive subscription, then downgrade. We need the ability to end one subscription level and start another on the next billing date without… --- ## [Can prospects review and sign a proposal directly in HubSpot?](https://community.hubspot.com/t/can-prospects-review-and-sign-a-proposal-directly-in-hubspot/98458)
**Author:** [@LHanson9](https://community.hubspot.com/u/LHanson9)\ **Replies:** 2\ **Last updated:** [February 5, 2024, 6:06am UTC](https://community.hubspot.com/t/can-prospects-review-and-sign-a-proposal-directly-in-hubspot/98458 "2024-02-05T06:06:54Z")
Hello! Does HubSpot have it’s own proposal feature where prospects can look over and sign the agreement, or is the only opti… --- ## [SEO issue - products not found](https://community.hubspot.com/t/seo-issue-products-not-found/98182)
**Author:** [@RHenderson2](https://community.hubspot.com/u/RHenderson2)\ **Replies:** 4\ **Last updated:** [January 23, 2024, 6:39pm UTC](https://community.hubspot.com/t/seo-issue-products-not-found/98182 "2024-01-23T18:39:09Z")
Hi, We currently embed our store (Ecwid) into a HubSpot hosted webpage. We are very happy with this layout. The issue is that the individual products are not crawled by google. We have submitted sitemaps in google searc… --- ## [How do I find the tracking ip address from an email that was sent out?](https://community.hubspot.com/t/how-do-i-find-the-tracking-ip-address-from-an-email-that-was-sent-out/98066)
**Author:** [@Megiddo](https://community.hubspot.com/u/Megiddo)\ **Replies:** 2\ **Last updated:** [January 18, 2024, 8:31pm UTC](https://community.hubspot.com/t/how-do-i-find-the-tracking-ip-address-from-an-email-that-was-sent-out/98066 "2024-01-18T20:31:06Z")
I just signed up and sent a test email to myself (a different email address) I would like to find the ip address of the person (myself) who received the email. Where would I look? --- ## [HubSpot Quotes \<\> Stripe Product ID Sync](https://community.hubspot.com/t/hubspot-quotes-stripe-product-id-sync/56663)
**Author:** [@JoeBurchard](https://community.hubspot.com/u/JoeBurchard)\ **Replies:** 3\ **Last updated:** [January 17, 2024, 8:18pm UTC](https://community.hubspot.com/t/hubspot-quotes-stripe-product-id-sync/56663 "2024-01-17T20:18:07Z")
Is there a way to sync Stripe’s Product ID with HubSpot Quotes? In other words, is there a way to connect a Product on the Quote to a Product/Subscription in Stripe? We need to be able to have the payments sync properly… --- ## [Payments - Supporting more Stripe currencies and/or making payments globally available](https://community.hubspot.com/t/payments-supporting-more-stripe-currencies-and-or-making-payments-globally-available/97957)
**Author:** [@LiveOcean](https://community.hubspot.com/u/LiveOcean)\ **Replies:** 1\ **Last updated:** [January 17, 2024, 11:24am UTC](https://community.hubspot.com/t/payments-supporting-more-stripe-currencies-and-or-making-payments-globally-available/97957 "2024-01-17T11:24:30Z")
Hi, We already use Stripe and would love for additional currencies like NZD to be supported so we can use the payment gateway fuctionality and have donation information flowing directly into HubSpot. As a non-profit in… --- ## [Direct Debits and Hubspot CRM](https://community.hubspot.com/t/direct-debits-and-hubspot-crm/70348)
**Author:** [@RM88](https://community.hubspot.com/u/RM88)\ **Replies:** 9\ **Last updated:** [January 10, 2024, 11:25am UTC](https://community.hubspot.com/t/direct-debits-and-hubspot-crm/70348 "2024-01-10T11:25:28Z")
We are in the process of migrating our CRM to Hubspot. We run regular monthly direct debit payment collection and wanted to know how this would work well with Hubspot. Is there any recommended direct debit service prov… --- ## [Syncing payment data for subscriptions](https://community.hubspot.com/t/syncing-payment-data-for-subscriptions/70677)
**Author:** [@PeterS72](https://community.hubspot.com/u/PeterS72)\ **Replies:** 2\ **Last updated:** [January 3, 2024, 7:51pm UTC](https://community.hubspot.com/t/syncing-payment-data-for-subscriptions/70677 "2024-01-03T19:51:06Z")
We are selling monthly subscriptions to our online service and I’m looking to get status and payment data synced with Hubspot Contact records. Specificly, I would like to sync the following for each subscription service… --- ## [Get Shipping information from Hubspot Payment Record](https://community.hubspot.com/t/get-shipping-information-from-hubspot-payment-record/54196)
**Author:** [@dalexmo](https://community.hubspot.com/u/dalexmo)\ **Replies:** 5\ **Last updated:** [December 29, 2023, 11:02am UTC](https://community.hubspot.com/t/get-shipping-information-from-hubspot-payment-record/54196 "2023-12-29T11:02:18Z")
I’m building an integration to send Deals/Quote information to a 3rd party logistics software, and I need to send the Shipping information that’s captured when the Hubspot payment is processed using the payment link from… --- ## [Including Payment Link in Payout Details](https://community.hubspot.com/t/including-payment-link-in-payout-details/91904)
**Author:** [@HJohnston0](https://community.hubspot.com/u/HJohnston0)\ **Replies:** 3\ **Last updated:** [December 10, 2023, 7:12pm UTC](https://community.hubspot.com/t/including-payment-link-in-payout-details/91904 "2023-12-10T19:12:03Z")
We want to use HubSpot Payments to collect payments going to different areas of the business, depending on the payment link used. I’d like to be able to send a report to our accounting team with information on how each p… --- ## [Can I set up test payment outside of US?](https://community.hubspot.com/t/can-i-set-up-test-payment-outside-of-us/84547)
**Author:** [@Sam62](https://community.hubspot.com/u/Sam62)\ **Replies:** 4\ **Last updated:** [November 20, 2023, 6:16am UTC](https://community.hubspot.com/t/can-i-set-up-test-payment-outside-of-us/84547 "2023-11-20T06:16:15Z")
I want to use the payment feature for testing purposes. Is there any way to enable it. Note that I’m not a US resident. --- ## [Payment Source Name Does Not Match Payment Link Name](https://community.hubspot.com/t/payment-source-name-does-not-match-payment-link-name/93060)
**Author:** [@KellenRogers](https://community.hubspot.com/u/KellenRogers)\ **Replies:** 13\ **Last updated:** [November 17, 2023, 1:09pm UTC](https://community.hubspot.com/t/payment-source-name-does-not-match-payment-link-name/93060 "2023-11-17T13:09:18Z")
Hello, has anyone had an issue where the “Payment Source Name” on a Payment record doesn’t match the name of the payment link? (See Below). The issue appears whenever a payment link’s name is updated after a payment … --- ## [Payment in France ?](https://community.hubspot.com/t/payment-in-france/70836)
**Author:** [@Macmou](https://community.hubspot.com/u/Macmou)\ **Replies:** 5\ **Last updated:** [November 14, 2023, 1:34pm UTC](https://community.hubspot.com/t/payment-in-france/70836 "2023-11-14T13:34:40Z")
Hello, we would like to know when the payments will be active for France please (only in the USA at the moment), we are very impatient to be able to set this up! Thank you for keeping us informed, have a nice day. --- ## [Check request form dashboard / payments.](https://community.hubspot.com/t/check-request-form-dashboard-payments/88854)
**Author:** [@ryandrive](https://community.hubspot.com/u/ryandrive)\ **Replies:** 2\ **Last updated:** [October 30, 2023, 8:35am UTC](https://community.hubspot.com/t/check-request-form-dashboard-payments/88854 "2023-10-30T08:35:21Z")
Hello. I would appreciate any advice on how best to implement a check request form dashboard. I need the manager of a vehicle financing company to be able to view status of requests (w /remaining requirements), authoriz… --- ## [Automatically associating a contact with new deal from Stripe.](https://community.hubspot.com/t/automatically-associating-a-contact-with-new-deal-from-stripe/51348)
**Author:** [@JCatanach](https://community.hubspot.com/u/JCatanach)\ **Replies:** 7\ **Last updated:** [September 22, 2023, 4:59pm UTC](https://community.hubspot.com/t/automatically-associating-a-contact-with-new-deal-from-stripe/51348 "2023-09-22T16:59:25Z")
Hey Everyone, Hubspot newbie here. I’m curious to see if people have a solution for my current situation. Our B2B customers make purchases themselves through our webapp. Stripe is our payment processor. The Stripe inte… --- ## [Invoicing Feature Request](https://community.hubspot.com/t/invoicing-feature-request/90233)
**Author:** [@KGood1](https://community.hubspot.com/u/KGood1)\ **Replies:** 1\ **Last updated:** [September 22, 2023, 1:21am UTC](https://community.hubspot.com/t/invoicing-feature-request/90233 "2023-09-22T01:21:04Z")
All, In our line of work, and many others, billing and shipping addresses differ. There is not an option to add a seperate shipping address on invoices. Could you please add this feature? --- ## [Seeing Past Failed Payment Notifications in Contact Record Activity?](https://community.hubspot.com/t/seeing-past-failed-payment-notifications-in-contact-record-activity/90107)
**Author:** [@jcovington](https://community.hubspot.com/u/jcovington)\ **Replies:** 2\ **Last updated:** [September 21, 2023, 3:14pm UTC](https://community.hubspot.com/t/seeing-past-failed-payment-notifications-in-contact-record-activity/90107 "2023-09-21T15:14:37Z")
Hi all, Figured I’d post here since I didn’t see anything specifically about this upon searching. I was wondering if it’s possible to somehow see a history of the payment update link emails that get sent to a contact i… --- ## [Payments - Status of a subscription should show as completed](https://community.hubspot.com/t/payments-status-of-a-subscription-should-show-as-completed/89031)
**Author:** [@LBS1](https://community.hubspot.com/u/LBS1)\ **Replies:** 1\ **Last updated:** [September 6, 2023, 4:51pm UTC](https://community.hubspot.com/t/payments-status-of-a-subscription-should-show-as-completed/89031 "2023-09-06T16:51:30Z")
After a customer has completed all transactions in a subscription, the status of the subscription still shows as Active. It should show as completed if all their payments are complete. --- ## [Payments Links and Cancel/Reschedule Fees in Meetings](https://community.hubspot.com/t/payments-links-and-cancel-reschedule-fees-in-meetings/88478)
**Author:** [@MWells-Kress](https://community.hubspot.com/u/MWells-Kress)\ **Replies:** 2\ **Last updated:** [August 31, 2023, 8:43am UTC](https://community.hubspot.com/t/payments-links-and-cancel-reschedule-fees-in-meetings/88478 "2023-08-31T08:43:46Z")
Is there a way to instill a cancellation fee or late reschedule fee when charging payment through meetings? --- ## [Stripe payment processing integration Beta feedback](https://community.hubspot.com/t/stripe-payment-processing-integration-beta-feedback/86845)
**Author:** [@watanak](https://community.hubspot.com/u/watanak)\ **Replies:** 4\ **Last updated:** [August 30, 2023, 1:00pm UTC](https://community.hubspot.com/t/stripe-payment-processing-integration-beta-feedback/86845 "2023-08-30T13:00:55Z")
\[Update as of Aug 30\] The Stripe payment processing integration is now in Public Beta in the U.S.. Follow the documentation here to set it up. We expect to offer access to international users within the next two quarte… --- ## [Contacts not being marked as marketing contacts automatically upon purchase of a product](https://community.hubspot.com/t/contacts-not-being-marked-as-marketing-contacts-automatically-upon-purchase-of-a-product/87654)
**Author:** [@jcovington](https://community.hubspot.com/u/jcovington)\ **Replies:** 7\ **Last updated:** [August 24, 2023, 11:49am UTC](https://community.hubspot.com/t/contacts-not-being-marked-as-marketing-contacts-automatically-upon-purchase-of-a-product/87654 "2023-08-24T11:49:03Z")
I am encountering an issue where some contacts who purchase a product through one of our payment links are not being sent a welcome email as part of a workflow. Based on what I’ve read in Hubspot’s own knowledge base, a… --- ## [Separating out Refund permission settings](https://community.hubspot.com/t/separating-out-refund-permission-settings/87770)
**Author:** [@PEvans405](https://community.hubspot.com/u/PEvans405)\ **Replies:** 1\ **Last updated:** [August 17, 2023, 9:29pm UTC](https://community.hubspot.com/t/separating-out-refund-permission-settings/87770 "2023-08-17T21:29:28Z")
We have users on our team who need to view and send receipts, but we don’t want those users to have the ability to issue refunds. These two actions seem to be tied to the same permission set. It would be great if those w… --- ## [Can i remove payments from quote letters?](https://community.hubspot.com/t/can-i-remove-payments-from-quote-letters/81864)
**Author:** [@batta](https://community.hubspot.com/u/batta)\ **Replies:** 2\ **Last updated:** [August 16, 2023, 11:51pm UTC](https://community.hubspot.com/t/can-i-remove-payments-from-quote-letters/81864 "2023-08-16T23:51:02Z")
We would like our quotes to be sent to our clients without the payments (“Pay Now”) section. Just like I can hide other sections on the quote template, how can i hide the payments section, it is simply not needed. I don’… --- ## [User adjusted quantities with payment links?!](https://community.hubspot.com/t/user-adjusted-quantities-with-payment-links/48683)
**Author:** [@EvanBlair](https://community.hubspot.com/u/EvanBlair)\ **Replies:** 11\ **Last updated:** [August 14, 2023, 9:33pm UTC](https://community.hubspot.com/t/user-adjusted-quantities-with-payment-links/48683 "2023-08-14T21:33:14Z")
Creating a payment link for a product is pretty straightforward (and a great new feature). However, we sell our products in per / user licenses and there doesn’t seem to be a way to let the customer select how many of th… --- ## [Is it possible to create a report from payments only from payment links?](https://community.hubspot.com/t/is-it-possible-to-create-a-report-from-payments-only-from-payment-links/85025)
**Author:** [@traviskl](https://community.hubspot.com/u/traviskl)\ **Replies:** 3\ **Last updated:** [July 12, 2023, 8:54pm UTC](https://community.hubspot.com/t/is-it-possible-to-create-a-report-from-payments-only-from-payment-links/85025 "2023-07-12T20:54:33Z")
Hi - I’m trying to figure out a way to create a report that only shows payments from Payment Links. I’m building a custom report right now with “Payments” as the primary source, but it won’t let me pull in “Payment Link”… --- ## [user cant select stripe payment when creating the quote](https://community.hubspot.com/t/user-cant-select-stripe-payment-when-creating-the-quote/84403)
**Author:** [@PStruckmann](https://community.hubspot.com/u/PStruckmann)\ **Replies:** 4\ **Last updated:** [July 11, 2023, 2:14pm UTC](https://community.hubspot.com/t/user-cant-select-stripe-payment-when-creating-the-quote/84403 "2023-07-11T14:14:53Z")
Hello , a non admin user , but who has clearly been given access to create payments , just cant seem to click the stripe payemnts box .. this works for me as an admin but not for them . see screenshot : and as per t… --- ## [Automate the association of a Payment to a Deal?](https://community.hubspot.com/t/automate-the-association-of-a-payment-to-a-deal/83545)
**Author:** [@MisterKennedy](https://community.hubspot.com/u/MisterKennedy)\ **Replies:** 6\ **Last updated:** [June 22, 2023, 2:11pm UTC](https://community.hubspot.com/t/automate-the-association-of-a-payment-to-a-deal/83545 "2023-06-22T14:11:40Z")
Per the “manage payments” documentation here: Manage payouts and payments “A payment record will be created and associated with the relevant contact, company, subscription, and deal record.” What happens when I have a … --- ## [Payments not linking to a deal](https://community.hubspot.com/t/payments-not-linking-to-a-deal/83887)
**Author:** [@AprilG](https://community.hubspot.com/u/AprilG)\ **Replies:** 1\ **Last updated:** [June 22, 2023, 7:27am UTC](https://community.hubspot.com/t/payments-not-linking-to-a-deal/83887 "2023-06-22T07:27:43Z")
Hi Community, We have an issue where a HubSpot payment is not linking to a deal. Here’s what happened: we sent the payment link to a contact who forwarded it to their purchasing department. The payment was made using th… --- ## [Provisioning user upon payment success?](https://community.hubspot.com/t/provisioning-user-upon-payment-success/56771)
**Author:** [@EJohnston](https://community.hubspot.com/u/EJohnston)\ **Replies:** 12\ **Last updated:** [June 6, 2023, 1:50pm UTC](https://community.hubspot.com/t/provisioning-user-upon-payment-success/56771 "2023-06-06T13:50:40Z")
We want to switch from using Stripe directly to using Hubspot Payments as part of our user signup flow, and I’m stuck on how to get confirmation of payment success to our backend. If successful payments appear like norm… --- ## [Generic payment link](https://community.hubspot.com/t/generic-payment-link/81851)
**Author:** [@rytrom](https://community.hubspot.com/u/rytrom)\ **Replies:** 5\ **Last updated:** [May 31, 2023, 2:03pm UTC](https://community.hubspot.com/t/generic-payment-link/81851 "2023-05-31T14:03:54Z")
We use SAP B1 for invoice generation for the standar customers who place their sales orders directly (without generating payable quote). When we want to let them to pay directly via ACH or CC we create a custom payment l… [Previous page](https://community.hubspot.com/c/commerce/commerce-tools/105.md?page=8) [Next page](https://community.hubspot.com/c/commerce/commerce-tools/105.md?page=10)