# AI **URL:** https://community.hubspot.com/c/breeze-other-ai-powered-features/85.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [About the AI category](https://community.hubspot.com/t/about-the-ai-category/150212)
**Author:** [@system](https://community.hubspot.com/u/system)\ **Replies:** 0\ **Last updated:** [June 12, 2026, 1:20am UTC](https://community.hubspot.com/t/about-the-ai-category/150212 "2026-06-12T01:20:19Z")
Welcome to the HubSpot AI category. We’re happy to have you here. This is the place to ask questions, share your solutions, a… --- ## [AI Customer Agent - auditing performance and quality](https://community.hubspot.com/t/ai-customer-agent-auditing-performance-and-quality/164129)
**Author:** [@Jignesh-at-Klarion](https://community.hubspot.com/u/Jignesh-at-Klarion)\ **Replies:** 3\ **Last updated:** [November 9, 2026, 1:14pm UTC](https://community.hubspot.com/t/ai-customer-agent-auditing-performance-and-quality/164129 "2026-11-09T13:14:20Z")
How are you auditing the content and quality of the AI Customer Agent? The built in agent analytics is useful for high-level… --- ## [Assign Contact Owner in Workflow Based on User Availability](https://community.hubspot.com/t/assign-contact-owner-in-workflow-based-on-user-availability/164209)
**Author:** [@04534](https://community.hubspot.com/u/04534)\ **Replies:** 2\ **Last updated:** [November 9, 2026, 8:08am UTC](https://community.hubspot.com/t/assign-contact-owner-in-workflow-based-on-user-availability/164209 "2026-11-09T08:08:46Z")
Need a way to prioritize Available users in round robin and if no ones avaialble defualt to standard round robin. Working on… --- ## [Target Accounts and Breeze are a dream team!](https://community.hubspot.com/t/target-accounts-and-breeze-are-a-dream-team/163697)
**Author:** [@Pete-Cleary-Hatchi](https://community.hubspot.com/u/Pete-Cleary-Hatchi)\ **Replies:** 2\ **Last updated:** [November 6, 2026, 2:30pm UTC](https://community.hubspot.com/t/target-accounts-and-breeze-are-a-dream-team/163697 "2026-11-06T14:30:46Z")
While working with clients I found that Target Accounts is one of the most underrated or underutilized tools in Sales Hub, an… --- ## [Loving Breeze 🧡](https://community.hubspot.com/t/loving-breeze/163545)
**Author:** [@cfandinojimenez](https://community.hubspot.com/u/cfandinojimenez)\ **Replies:** 3\ **Last updated:** [November 6, 2026, 2:24pm UTC](https://community.hubspot.com/t/loving-breeze/163545 "2026-11-06T14:24:24Z")
¿Aún haces tareas manuales en HubSpot? Tienes que probar Breeze :high\_voltage: Cada día me la llevo mejor con esta herramien… --- ## [Lower cost custom agents](https://community.hubspot.com/t/lower-cost-custom-agents/163492)
**Author:** [@Jignesh-at-Klarion](https://community.hubspot.com/u/Jignesh-at-Klarion)\ **Replies:** 5\ **Last updated:** [November 6, 2026, 2:20pm UTC](https://community.hubspot.com/t/lower-cost-custom-agents/163492 "2026-11-06T14:20:10Z")
Yesterday HubSpot announced that they are lowering the cost of running custom agents by 70%. I’m not sure if this is a result… --- ## [Notetaker chat messages in sensitive meetings](https://community.hubspot.com/t/notetaker-chat-messages-in-sensitive-meetings/163140)
**Author:** [@cbn\_ah](https://community.hubspot.com/u/cbn_ah)\ **Replies:** 1\ **Last updated:** [October 27, 2026, 2:01pm UTC](https://community.hubspot.com/t/notetaker-chat-messages-in-sensitive-meetings/163140 "2026-10-27T14:01:36Z")
When Notetaker joins a Teams meeting, it automatically posts a message in the meeting chat. The message includes the line “Th… --- ## [Prospecting Agent – Can we restrict "Start outreach" to the contact owner only?](https://community.hubspot.com/t/prospecting-agent-can-we-restrict-start-outreach-to-the-contact-owner-only/162681)
**Author:** [@PPatil2](https://community.hubspot.com/u/PPatil2)\ **Replies:** 4\ **Last updated:** [October 23, 2026, 8:27am UTC](https://community.hubspot.com/t/prospecting-agent-can-we-restrict-start-outreach-to-the-contact-owner-only/162681 "2026-10-23T08:27:40Z")
Hi everyone, We’re using the Prospecting Agent in Sales Hub and have a question about permissions. Our setup: Our plays u… --- ## [Prospecting Agent – How to prevent users from sending emails on behalf of other users?](https://community.hubspot.com/t/prospecting-agent-how-to-prevent-users-from-sending-emails-on-behalf-of-other-users/162682)
**Author:** [@PPatil2](https://community.hubspot.com/u/PPatil2)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 7:23am UTC](https://community.hubspot.com/t/prospecting-agent-how-to-prevent-users-from-sending-emails-on-behalf-of-other-users/162682 "2026-10-22T07:23:26Z")
Hi everyone, We’re using the Prospecting Agent in Sales Hub and need help with a permissions question. The issue: Users wi… --- ## [Where can I find all the recordings from the "Prospecting Agent Live Set Up series"?](https://community.hubspot.com/t/where-can-i-find-all-the-recordings-from-the-prospecting-agent-live-set-up-series/162232)
**Author:** [@JPaquette8](https://community.hubspot.com/u/JPaquette8)\ **Replies:** 1\ **Last updated:** [October 16, 2026, 10:08pm UTC](https://community.hubspot.com/t/where-can-i-find-all-the-recordings-from-the-prospecting-agent-live-set-up-series/162232 "2026-10-16T22:08:49Z")
Hi everyone, Can someone tell me and send me the links for all the recordings of the recent “Prospecting Agent Live Set Up s… --- ## [Can HubSpot AI distinguish between salesperson intent and prospect intent?](https://community.hubspot.com/t/can-hubspot-ai-distinguish-between-salesperson-intent-and-prospect-intent/162150)
**Author:** [@raj5oul](https://community.hubspot.com/u/raj5oul)\ **Replies:** 3\ **Last updated:** [October 16, 2026, 11:02am UTC](https://community.hubspot.com/t/can-hubspot-ai-distinguish-between-salesperson-intent-and-prospect-intent/162150 "2026-10-16T11:02:48Z")
Quick question for the HubSpot community. I sent a cold email asking a prospect for a call. The email activity is recorded c… --- ## [Why breeze intelligence DO NOT consider Whatsapp conversations?](https://community.hubspot.com/t/why-breeze-intelligence-do-not-consider-whatsapp-conversations/149078)
**Author:** [@PGarcesLamber](https://community.hubspot.com/u/PGarcesLamber)\ **Replies:** 4\ **Last updated:** [October 12, 2026, 4:31pm UTC](https://community.hubspot.com/t/why-breeze-intelligence-do-not-consider-whatsapp-conversations/149078 "2026-10-12T16:31:31Z")
I am amazed why Breeze intelligence do not show or consider WhatsApp conversations in their reports, so if i ask what the las… --- ## [Breeze AI assistant: Anyone have ideas to make it read-only?](https://community.hubspot.com/t/breeze-ai-assistant-anyone-have-ideas-to-make-it-read-only/161012)
**Author:** [@sowmyap](https://community.hubspot.com/u/sowmyap)\ **Replies:** 6\ **Last updated:** [October 9, 2026, 2:00pm UTC](https://community.hubspot.com/t/breeze-ai-assistant-anyone-have-ideas-to-make-it-read-only/161012 "2026-10-09T14:00:48Z")
Much of our team is non-technical. In a recent audit, I found bulk edits to records that were not supposed to be changed. We … --- ## [Inaccurate industry enrichment = bad segmentation](https://community.hubspot.com/t/inaccurate-industry-enrichment-bad-segmentation/159004)
**Author:** [@bgraham00](https://community.hubspot.com/u/bgraham00)\ **Replies:** 6\ **Last updated:** [October 5, 2026, 3:43pm UTC](https://community.hubspot.com/t/inaccurate-industry-enrichment-bad-segmentation/159004 "2026-10-05T15:43:58Z")
Is anyone else having issues with the industry data enrichment on Companies not being accurate? We deal almost exclusively w… --- ## [Using call transcripts from tickets to build the knowledge base for Customer Agent](https://community.hubspot.com/t/using-call-transcripts-from-tickets-to-build-the-knowledge-base-for-customer-agent/160473)
**Author:** [@Hakkinen33](https://community.hubspot.com/u/Hakkinen33)\ **Replies:** 5\ **Last updated:** [October 5, 2026, 1:07pm UTC](https://community.hubspot.com/t/using-call-transcripts-from-tickets-to-build-the-knowledge-base-for-customer-agent/160473 "2026-10-05T13:07:21Z")
Hi everyone, our client records support calls on tickets, with HubSpot generating transcripts and AI call summaries. The goa… --- ## [HubSpot Customer Agent Test vs. Live Behavior](https://community.hubspot.com/t/hubspot-customer-agent-test-vs-live-behavior/160636)
**Author:** [@OCoppinger](https://community.hubspot.com/u/OCoppinger)\ **Replies:** 3\ **Last updated:** [October 5, 2026, 12:27pm UTC](https://community.hubspot.com/t/hubspot-customer-agent-test-vs-live-behavior/160636 "2026-10-05T12:27:47Z")
I have a question about the behavior of the Customer Agents test environment vs. its live environment. The only difference b… --- ## [Prospecting Agent for the First Time: Pilot It Before You Scale It](https://community.hubspot.com/t/prospecting-agent-for-the-first-time-pilot-it-before-you-scale-it/160279)
**Author:** [@06897](https://community.hubspot.com/u/06897)\ **Replies:** 0\ **Last updated:** [September 28, 2026, 9:39pm UTC](https://community.hubspot.com/t/prospecting-agent-for-the-first-time-pilot-it-before-you-scale-it/160279 "2026-09-28T21:39:10Z")
Setting up the Prospecting Agent for the first time? Join a Small Group Coaching session to learn more! Prospecting Agent ca… --- ## [Using HubSpot Customer AI Agent as an embedded “AI Copilot” in website hero (instead of chat)](https://community.hubspot.com/t/using-hubspot-customer-ai-agent-as-an-embedded-ai-copilot-in-website-hero-instead-of-chat/147421)
**Author:** [@INTERVISSER](https://community.hubspot.com/u/INTERVISSER)\ **Replies:** 4\ **Last updated:** [September 24, 2026, 8:55pm UTC](https://community.hubspot.com/t/using-hubspot-customer-ai-agent-as-an-embedded-ai-copilot-in-website-hero-instead-of-chat/147421 "2026-09-24T20:55:13Z")
Hi everyone, I’m exploring a different use case for HubSpot’s Customer AI Agent that goes beyond the traditional chat widget… --- ## [How is AI changing CRM workflows and customer engagement?](https://community.hubspot.com/t/how-is-ai-changing-crm-workflows-and-customer-engagement/159661)
**Author:** [@adnanghaffar](https://community.hubspot.com/u/adnanghaffar)\ **Replies:** 0\ **Last updated:** [September 23, 2026, 10:54pm UTC](https://community.hubspot.com/t/how-is-ai-changing-crm-workflows-and-customer-engagement/159661 "2026-09-23T22:54:00Z")
AI is becoming an important part of modern CRM systems, helping teams automate repetitive tasks, improve customer interaction… --- ## [Automatic enrichment not working for Industry property despite settings enabled](https://community.hubspot.com/t/automatic-enrichment-not-working-for-industry-property-despite-settings-enabled/145583)
**Author:** [@birdman](https://community.hubspot.com/u/birdman)\ **Replies:** 5\ **Last updated:** [September 16, 2026, 9:58am UTC](https://community.hubspot.com/t/automatic-enrichment-not-working-for-industry-property-despite-settings-enabled/145583 "2026-09-16T09:58:07Z")
I’m trying to get the Industry property automatically enriched on Company records, but it’s not working as expected. My setu… --- ## [Custom Company Research in Agent Hub and Prospecting Agent Research](https://community.hubspot.com/t/custom-company-research-in-agent-hub-and-prospecting-agent-research/158502)
**Author:** [@HubSpotWizard](https://community.hubspot.com/u/HubSpotWizard)\ **Replies:** 3\ **Last updated:** [September 9, 2026, 10:34pm UTC](https://community.hubspot.com/t/custom-company-research-in-agent-hub-and-prospecting-agent-research/158502 "2026-09-09T22:34:21Z")
Custom Company Research in Agent Hub and Prospecting Agent Research Curious — if we run a custom company research agent in A… --- ## [Auto-fill email field in contacts](https://community.hubspot.com/t/remplissage-automatique-du-champ-email-dans-les-contacts/157773)
**Author:** [@Liana](https://community.hubspot.com/u/Liana)\ **Replies:** 2\ **Last updated:** [September 3, 2026, 12:38pm UTC](https://community.hubspot.com/t/remplissage-automatique-du-champ-email-dans-les-contacts/157773 "2026-09-03T12:38:38Z")
Hello, there is surely a way to automatically fill in the email field in contacts with the help of AI … --- ## [Optimizing AI Data Agent in Workflows: Email Analysis and Record Updates Based on Returned Deal ID](https://community.hubspot.com/t/optimizing-ai-data-agent-in-workflows-email-analysis-and-record-updates-based-on-returned-deal-id/156770)
**Author:** [@SzymonSzymski](https://community.hubspot.com/u/SzymonSzymski)\ **Replies:** 2\ **Last updated:** [August 24, 2026, 12:48pm UTC](https://community.hubspot.com/t/optimizing-ai-data-agent-in-workflows-email-analysis-and-record-updates-based-on-returned-deal-id/156770 "2026-08-24T12:48:28Z")
Hi everyone! :waving\_hand: I’ve recently been testing the capabilities of the AI Data Agent in HubSpot. I set up a workflow … --- ## [Prospecting Agent Meeting Attribution - Reporting Workaround](https://community.hubspot.com/t/prospecting-agent-meeting-attribution-reporting-workaround/156573)
**Author:** [@danielle-little](https://community.hubspot.com/u/danielle-little)\ **Replies:** 1\ **Last updated:** [August 19, 2026, 6:31pm UTC](https://community.hubspot.com/t/prospecting-agent-meeting-attribution-reporting-workaround/156573 "2026-08-19T18:31:53Z")
One issue we’re running into with the Prospecting Agent is that any Meeting booked by a Contact - even if it was booked outsi… --- ## [I am having problem with Lead quality. Is there a best way to use Breeze Intelligence?](https://community.hubspot.com/t/i-am-having-problem-with-lead-quality-is-there-a-best-way-to-use-breeze-intelligence/154723)
**Author:** [@NMohsin](https://community.hubspot.com/u/NMohsin)\ **Replies:** 8\ **Last updated:** [August 19, 2026, 9:15am UTC](https://community.hubspot.com/t/i-am-having-problem-with-lead-quality-is-there-a-best-way-to-use-breeze-intelligence/154723 "2026-08-19T09:15:53Z")
Anyone else using Breeze Intelligence to enrich contacts in HubSpot? We’ve had it running for a bit now but honestly our sal… --- ## [Conversational Enrichment settings are completely blank on my Free account despite all required AI p](https://community.hubspot.com/t/conversational-enrichment-settings-are-completely-blank-on-my-free-account-despite-all-required-ai-p/156019)
**Author:** [@preal](https://community.hubspot.com/u/preal)\ **Replies:** 3\ **Last updated:** [August 13, 2026, 9:39pm UTC](https://community.hubspot.com/t/conversational-enrichment-settings-are-completely-blank-on-my-free-account-despite-all-required-ai-p/156019 "2026-08-13T21:39:59Z")
My Conversational Enrichment settings panel is completely blank under Settings → Data Management → Data Enrichment → Conversa… --- ## [Is HubSpot Agent Hub the Beginning of a New CRM Experience?](https://community.hubspot.com/t/is-hubspot-agent-hub-the-beginning-of-a-new-crm-experience/154519)
**Author:** [@WebGuruz\_Tech](https://community.hubspot.com/u/WebGuruz_Tech)\ **Replies:** 1\ **Last updated:** [July 29, 2026, 8:46am UTC](https://community.hubspot.com/t/is-hubspot-agent-hub-the-beginning-of-a-new-crm-experience/154519 "2026-07-29T08:46:09Z")
My first thought when HubSpot announced Agent Hub wasn’t about AI; it was concerning how we might begin to use our CRM in a d… --- ## [How are people thinking about governance as custom agents scale?](https://community.hubspot.com/t/how-are-people-thinking-about-governance-as-custom-agents-scale/154244)
**Author:** [@GraemeW](https://community.hubspot.com/u/GraemeW)\ **Replies:** 1\ **Last updated:** [July 27, 2026, 2:29pm UTC](https://community.hubspot.com/t/how-are-people-thinking-about-governance-as-custom-agents-scale/154244 "2026-07-27T14:29:58Z")
I have been testing the new Agent Hub and Agent Builder beta, and one question keeps coming up. Building the first few agent… --- ## [Does HubSpot add company logos when data enrichment is off?](https://community.hubspot.com/t/does-hubspot-add-company-logos-when-data-enrichment-is-off/152162)
**Author:** [@NKieran6](https://community.hubspot.com/u/NKieran6)\ **Replies:** 5\ **Last updated:** [July 17, 2026, 3:08pm UTC](https://community.hubspot.com/t/does-hubspot-add-company-logos-when-data-enrichment-is-off/152162 "2026-07-17T15:08:00Z")
@Berangere thanks for the detail. Please could I double check some data enrichment details? If automatic enrichment is off and users aren’t using manual enrichment, does HubSpot automatically adding the logo and company… --- ## [Agent actions- Custom API call -\> no way to send verified User scope in payload](https://community.hubspot.com/t/agent-actions-custom-api-call-no-way-to-send-verified-user-scope-in-payload/151523)
**Author:** [@roughnharsh](https://community.hubspot.com/u/roughnharsh)\ **Replies:** 4\ **Last updated:** [July 16, 2026, 8:30am UTC](https://community.hubspot.com/t/agent-actions-custom-api-call-no-way-to-send-verified-user-scope-in-payload/151523 "2026-07-16T08:30:42Z")
I have been trying this for too long and stuck now. Agent actions allow us to make custom API calls, they support app signat… [Next page](https://community.hubspot.com/c/breeze-other-ai-powered-features/85.md?page=1)