# Academy **URL:** https://community.hubspot.com/c/academy/49.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [About the Academy category](https://community.hubspot.com/t/about-the-academy-category/150176)
**Author:** [@system](https://community.hubspot.com/u/system)\ **Replies:** 0\ **Last updated:** [June 12, 2026, 1:20am UTC](https://community.hubspot.com/t/about-the-academy-category/150176 "2026-06-12T01:20:18Z")
Welcome to the HubSpot Academy category. We’re happy to have you here. This is the place to ask questions regarding the HubSp… --- ## [Can't retake my HubSpot Academy exam - redirect loop](https://community.hubspot.com/t/cant-retake-my-hubspot-academy-exam-redirect-loop/160843)
**Author:** [@patriciamariamrsn](https://community.hubspot.com/u/patriciamariamrsn)\ **Replies:** 5\ **Last updated:** [October 31, 2026, 6:52pm UTC](https://community.hubspot.com/t/cant-retake-my-hubspot-academy-exam-redirect-loop/160843 "2026-10-31T18:52:36Z")
I am experiencing an issue with retaking my HubSpot Academy certification exam for SEO course. When I go to my profile and c… --- ## [Request to change my certificate language to English](https://community.hubspot.com/t/request-to-change-my-certificate-language-to-english/163533)
**Author:** [@Alej.O](https://community.hubspot.com/u/Alej.O)\ **Replies:** 0\ **Last updated:** [October 31, 2026, 3:12am UTC](https://community.hubspot.com/t/request-to-change-my-certificate-language-to-english/163533 "2026-10-31T03:12:15Z")
Hello HubSpot Academy Team, I initially completed my certification in Spanish (Inbound), but I have recently changed my acco… --- ## [2 hubspot ID's one with a certification](https://community.hubspot.com/t/2-hubspot-ids-one-with-a-certification/163274)
**Author:** [@yzel1](https://community.hubspot.com/u/yzel1)\ **Replies:** 2\ **Last updated:** [October 30, 2026, 2:17pm UTC](https://community.hubspot.com/t/2-hubspot-ids-one-with-a-certification/163274 "2026-10-30T14:17:08Z")
Hello So im having issue with this certification because this was on a different account that was associated with this email … --- ## [Can't log in to my old account, need to recover my Email Marketing certification](https://community.hubspot.com/t/cant-log-in-to-my-old-account-need-to-recover-my-email-marketing-certification/163397)
**Author:** [@Alina2](https://community.hubspot.com/u/Alina2)\ **Replies:** 1\ **Last updated:** [October 29, 2026, 5:27pm UTC](https://community.hubspot.com/t/cant-log-in-to-my-old-account-need-to-recover-my-email-marketing-certification/163397 "2026-10-29T17:27:15Z")
Hi, I earned the HubSpot Academy Email Marketing certification in July 2025 (valid until August 2027). I can’t log in to the … --- ## [No grade received for HubSpot Academy Exam Practicum](https://community.hubspot.com/t/no-grade-received-for-hubspot-academy-exam-practicum/161604)
**Author:** [@RMazzucchelli7](https://community.hubspot.com/u/RMazzucchelli7)\ **Replies:** 4\ **Last updated:** [October 29, 2026, 3:03pm UTC](https://community.hubspot.com/t/no-grade-received-for-hubspot-academy-exam-practicum/161604 "2026-10-29T15:03:24Z")
I have submitted my practical part for the API module 2 weeks ago, and I haven’t received a grade yet. --- ## [Impossible to get the exercise "Create a task from a Contact record" validated](https://community.hubspot.com/t/impossible-to-get-the-exercise-create-a-task-from-a-contact-record-validated/163311)
**Author:** [@Pimousse](https://community.hubspot.com/u/Pimousse)\ **Replies:** 1\ **Last updated:** [October 28, 2026, 7:58pm UTC](https://community.hubspot.com/t/impossible-to-get-the-exercise-create-a-task-from-a-contact-record-validated/163311 "2026-10-28T19:58:18Z")
Hello, Can you assist by validating the exercise manually so that I can go on with the course and get certification ? Thank… --- ## [I am not receiving the emails with the code to access Hubspot](https://community.hubspot.com/t/no-recibo-los-correos-con-el-codigo-para-acceder-a-hubspot/159330)
**Author:** [@JAEAEgoing](https://community.hubspot.com/u/JAEAEgoing)\ **Replies:** 6\ **Last updated:** [October 28, 2026, 6:07pm UTC](https://community.hubspot.com/t/no-recibo-los-correos-con-el-codigo-para-acceder-a-hubspot/159330 "2026-10-28T18:07:50Z")
Hi, I just assigned an existing account to a new collaborator. At first, they weren't receiving the emails to reset... --- ## [Transfer Academy certificates please (no access to old email)](https://community.hubspot.com/t/transfer-academy-certificates-please-no-access-to-old-email/163258)
**Author:** [@HRTaylor](https://community.hubspot.com/u/HRTaylor)\ **Replies:** 4\ **Last updated:** [October 28, 2026, 2:55pm UTC](https://community.hubspot.com/t/transfer-academy-certificates-please-no-access-to-old-email/163258 "2026-10-28T14:55:23Z")
I left my old workplace. Thus, I no longer have access to my old work email to transfer the certificates myself. Can someone … --- ## [About the language](https://community.hubspot.com/t/a-propos-de-la-langue/162098)
**Author:** [@Fabioo](https://community.hubspot.com/u/Fabioo)\ **Replies:** 8\ **Last updated:** [October 28, 2026, 1:15pm UTC](https://community.hubspot.com/t/a-propos-de-la-langue/162098 "2026-10-28T13:15:37Z")
Hello, please. I took the digital marketing certification test in French and received my certificate in French, and I wou... --- ## [Academy practice account issue: “Create a Lead from a Contact Record”](https://community.hubspot.com/t/academy-practice-account-issue-create-a-lead-from-a-contact-record/163209)
**Author:** [@Sue2](https://community.hubspot.com/u/Sue2)\ **Replies:** 2\ **Last updated:** [October 28, 2026, 11:01am UTC](https://community.hubspot.com/t/academy-practice-account-issue-create-a-lead-from-a-contact-record/163209 "2026-10-28T11:01:31Z")
Hi HubSpot Academy team, I’m working through the Create a Lead from a Contact Record tutorial in the HubSpot Academy practic… --- ## [Digital Marketing Certificate Download Error](https://community.hubspot.com/t/digital-marketing-certificate-download-error/163187)
**Author:** [@mohammed\_abdulnoor79](https://community.hubspot.com/u/mohammed_abdulnoor79)\ **Replies:** 2\ **Last updated:** [October 27, 2026, 11:18pm UTC](https://community.hubspot.com/t/digital-marketing-certificate-download-error/163187 "2026-10-27T23:18:09Z")
Subject: Official Support Request: Digital Marketing Certificate Download Error (DNS/AWS Issue) ​Hello HubSpot Support Team, … --- ## [Restoring my HubSpot Academy certification after account deletion](https://community.hubspot.com/t/wiederherstellung-meiner-hubspot-academy-zertifizierung-nach-account-loschung/163229)
**Author:** [@bilo](https://community.hubspot.com/u/bilo)\ **Replies:** 1\ **Last updated:** [October 27, 2026, 5:45pm UTC](https://community.hubspot.com/t/wiederherstellung-meiner-hubspot-academy-zertifizierung-nach-account-loschung/163229 "2026-10-27T17:45:56Z")
Hi everyone, I successfully completed the HubSpot Academy Social Media Marketing certification on May 7, 2025, with a score of 56 out of… --- ## [I would like to recover my certificates](https://community.hubspot.com/t/i-would-like-to-recover-my-certificates/163160)
**Author:** [@Panipirach](https://community.hubspot.com/u/Panipirach)\ **Replies:** 1\ **Last updated:** [October 27, 2026, 2:38pm UTC](https://community.hubspot.com/t/i-would-like-to-recover-my-certificates/163160 "2026-10-27T14:38:16Z")
My old email cannot be accessed are there any ways to confirm my identity and restore those cert? --- ## [Unable to enroll in HubSpot Academy courses – stuck on Loading](https://community.hubspot.com/t/unable-to-enroll-in-hubspot-academy-courses-stuck-on-loading/163027)
**Author:** [@StudenteFV24](https://community.hubspot.com/u/StudenteFV24)\ **Replies:** 1\ **Last updated:** [October 26, 2026, 8:11pm UTC](https://community.hubspot.com/t/unable-to-enroll-in-hubspot-academy-courses-stuck-on-loading/163027 "2026-10-26T20:11:22Z")
Hello everyone, I’m a new HubSpot user and I’m trying to access HubSpot Academy to learn CRM and customer service skills. I… --- ## [Help - recovering an old HubSpot Academy certification](https://community.hubspot.com/t/aide-retrouver-une-ancienne-certification-hubspot-academy/162993)
**Author:** [@ismaildaussy](https://community.hubspot.com/u/ismaildaussy)\ **Replies:** 2\ **Last updated:** [October 26, 2026, 6:23pm UTC](https://community.hubspot.com/t/aide-retrouver-une-ancienne-certification-hubspot-academy/162993 "2026-10-26T18:23:45Z")
Hello! I obtained a HubSpot Academy certification while I was working at my previous company, but unfortunately… --- ## [Error in HubSpot Academy Sales Software Certification grading](https://community.hubspot.com/t/error-en-la-calificacion-de-la-certificacion-del-software-de-ventas-de-hubspot/160646)
**Author:** [@Luzelenagilb](https://community.hubspot.com/u/Luzelenagilb)\ **Replies:** 4\ **Last updated:** [October 26, 2026, 4:23pm UTC](https://community.hubspot.com/t/error-en-la-calificacion-de-la-certificacion-del-software-de-ventas-de-hubspot/160646 "2026-10-26T16:23:34Z")
Hello, HubSopt support team I would like to request assistance in reviewing the results of my exam for the S… Certification --- ## [The certificate name is wrong](https://community.hubspot.com/t/the-certificate-name-is-wrong/162970)
**Author:** [@Marina3](https://community.hubspot.com/u/Marina3)\ **Replies:** 1\ **Last updated:** [October 26, 2026, 3:44pm UTC](https://community.hubspot.com/t/the-certificate-name-is-wrong/162970 "2026-10-26T15:44:09Z")
Hello, I have completed the certificate learning of Inbound marketing, but it shows the wrong name on it, so I can not use it… --- ## [Can' t access course, been loading ever since](https://community.hubspot.com/t/can-t-access-course-been-loading-ever-since/162862)
**Author:** [@1995.05](https://community.hubspot.com/u/1995.05)\ **Replies:** 4\ **Last updated:** [October 26, 2026, 3:36pm UTC](https://community.hubspot.com/t/can-t-access-course-been-loading-ever-since/162862 "2026-10-26T15:36:39Z")
I have been trying to access the course and it has been loading. What should I do next? --- ## [New to the Email Marketing Study Group? Introduce yourself here ‌⬇️‌](https://community.hubspot.com/t/new-to-the-email-marketing-study-group-introduce-yourself-here/140189)
**Author:** [@DDew](https://community.hubspot.com/u/DDew)\ **Replies:** 5\ **Last updated:** [October 25, 2026, 11:54pm UTC](https://community.hubspot.com/t/new-to-the-email-marketing-study-group-introduce-yourself-here/140189 "2026-10-25T23:54:08Z")
I’m David an ai automation agency I’m from Nigeria I’m looking forward to learn more about email marketing to know what my cl… --- ## [Course does not load](https://community.hubspot.com/t/kurs-ladt-nicht/162285)
**Author:** [@Nikki4711](https://community.hubspot.com/u/Nikki4711)\ **Replies:** 3\ **Last updated:** [October 25, 2026, 3:21pm UTC](https://community.hubspot.com/t/kurs-ladt-nicht/162285 "2026-10-25T15:21:59Z")
Hi everyone, I have set up a new HubSpot account and would like to start the "Inbound Sales" course. When I click on… --- ## [Cannot enroll in HubSpot Academy certificate courses](https://community.hubspot.com/t/cannot-enroll-in-hubspot-academy-certificate-courses/162551)
**Author:** [@IE](https://community.hubspot.com/u/IE)\ **Replies:** 4\ **Last updated:** [October 23, 2026, 9:34am UTC](https://community.hubspot.com/t/cannot-enroll-in-hubspot-academy-certificate-courses/162551 "2026-10-23T09:34:18Z")
When i try to enroll in a course I get this loading wheel on my page. I have cleared my cache and opened the browser in incog… --- ## [Opinions on the HubSpot Academy Marketing course](https://community.hubspot.com/t/opiniones-sobre-el-curso-de-marketing/162533)
**Author:** [@leonararevalo1](https://community.hubspot.com/u/leonararevalo1)\ **Replies:** 2\ **Last updated:** [October 22, 2026, 5:08pm UTC](https://community.hubspot.com/t/opiniones-sobre-el-curso-de-marketing/162533 "2026-10-22T17:08:00Z")
Hi, I'm new here, and before moving on I'd like to ask you about the Digital Marketing course. What do you think of it? If… --- ## [Alternative verification method for free HubSpot Academy certification](https://community.hubspot.com/t/alternative-verification-method-for-free-hubspot-academy-certification/162715)
**Author:** [@DioniSoS](https://community.hubspot.com/u/DioniSoS)\ **Replies:** 3\ **Last updated:** [October 22, 2026, 1:05pm UTC](https://community.hubspot.com/t/alternative-verification-method-for-free-hubspot-academy-certification/162715 "2026-10-22T13:05:41Z")
Hello HubSpot Academy team, I’m registering as a private individual in Denmark for the free Social Media Marketing Certifica… --- ## [How to find recordings and resources for registered but missed bootcamps](https://community.hubspot.com/t/how-to-find-recordings-and-resources-for-registered-but-missed-bootcamps/162675)
**Author:** [@STEAMinAI](https://community.hubspot.com/u/STEAMinAI)\ **Replies:** 1\ **Last updated:** [October 22, 2026, 3:39am UTC](https://community.hubspot.com/t/how-to-find-recordings-and-resources-for-registered-but-missed-bootcamps/162675 "2026-10-22T03:39:41Z")
Hi There, I’m looking to find recordings and resources for Events specifically Bootcamps I registered but couldn’t attend li… --- ## [Request to Correct My Name on HubSpot Academy Certificate](https://community.hubspot.com/t/request-to-correct-my-name-on-hubspot-academy-certificate/162658)
**Author:** [@hadi12](https://community.hubspot.com/u/hadi12)\ **Replies:** 1\ **Last updated:** [October 21, 2026, 9:35pm UTC](https://community.hubspot.com/t/request-to-correct-my-name-on-hubspot-academy-certificate/162658 "2026-10-21T21:35:16Z")
Hello HubSpot Support Team, I recently received a HubSpot Academy certificate, but my name appears as “Hadi Danish” instead … --- ## [Name on my HubSpot Academy Certification](https://community.hubspot.com/t/name-on-my-hubspot-academy-certification/161872)
**Author:** [@Aword25](https://community.hubspot.com/u/Aword25)\ **Replies:** 7\ **Last updated:** [October 21, 2026, 9:02am UTC](https://community.hubspot.com/t/name-on-my-hubspot-academy-certification/161872 "2026-10-21T09:02:57Z")
My Certifications should show my full name. but it only shows my name as “word n/a” so i changed my name on my profile but i … --- ## [Marketing Hub certificate won’t open—“Something went wrong”](https://community.hubspot.com/t/marketing-hub-certificate-won-t-open-something-went-wrong/161657)
**Author:** [@Faheem13](https://community.hubspot.com/u/Faheem13)\ **Replies:** 3\ **Last updated:** [October 20, 2026, 3:15pm UTC](https://community.hubspot.com/t/marketing-hub-certificate-won-t-open-something-went-wrong/161657 "2026-10-20T15:15:41Z")
My HubSpot Marketing Hub Software certificate shows “Something went wrong” when I open it. My Sales Hub Software certificate … --- ## [API 400 Bad Request Loop - Create a Task From a Contact Record HubSpot Academy](https://community.hubspot.com/t/api-400-bad-request-loop-create-a-task-from-a-contact-record-hubspot-academy/161584)
**Author:** [@SophieA](https://community.hubspot.com/u/SophieA)\ **Replies:** 7\ **Last updated:** [October 20, 2026, 2:58pm UTC](https://community.hubspot.com/t/api-400-bad-request-loop-create-a-task-from-a-contact-record-hubspot-academy/161584 "2026-10-20T14:58:55Z")
Hello, I am stuck on the “Create a Task From a Contact Record” practical exercise. I have successfully built the task directl… --- ## [Hubspot Academy Certificate name is wrong](https://community.hubspot.com/t/hubspot-academy-certificate-name-is-wrong/162434)
**Author:** [@Jumana\_12](https://community.hubspot.com/u/Jumana_12)\ **Replies:** 2\ **Last updated:** [October 20, 2026, 11:16am UTC](https://community.hubspot.com/t/hubspot-academy-certificate-name-is-wrong/162434 "2026-10-20T11:16:47Z")
My HubSpot Academy certificate shows the wrong name. I updated my HubSpot profile name, but the certificate still has the wro… [Next page](https://community.hubspot.com/c/academy/49.md?page=1)