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Meetings Confirmation Email FROM issue
- Hello, For some reason the FROM when sending the Meeting Confirmation email is aleksa+2ejovicic=oneclick.rs@notifybf2.hubspot.com, instead of aleksa.jovicic@oneclick.rs I already setup the email sending domain and everything, but for some ...read more
Way to Track User HubSpot Activity
- Hi All, My organization has started using HubSpot as our primary tool for tracking business development activity across the firm. We've got some great dashboards produced for tracking the numbers, but one of the areas our leadership also wants t ...read more
Email sent to contact but not showing up under last contacted
- Hello, I sent a bulk email to 44 of my contacts two days ago. Now I am trying to see/understand who received the email and who hasn't. Nothing is showing up under last contacted or last activity - does anybody have any ideas? 😁 ...read more
HubSpot Journeys - BETA
- Hello, Are there any available resources for the new Journeys feature that I can use to catch-up? I can't find much on Google... ...read more
Problem with Mismatched Font Color in Personalized Snippet (1 to 1 Email)
- Happy New Year to all! A small problem. When I personalize a snippet for use in 1 to 1 email, in the resulting email, the font for the personalized "fields" appears slightly lighter in color (more gray than black). The personalized email doe ...read more

Subscription Type Workflow Enrollment
- I was setting up some automated emails for workflows and noticed that in order to publish them I have to select a subscription type. The workflows I have planned are based around the filters I've set up but not the subscription types. Will the sub t ...read more
Summarizing common terms from a custom multi-line text property
- Hi, In my HubSpot environment, I have a custom multi-line property that captures the areas of interest from people who have submitted a form. I can report on the most recent areas of interest submitted e.g. over 7 days. I was wondering i ...read more
Does the LinkedIn "first comment" feature track any link clicks?
- So, I am quite sure that the new feature to add a first comment to a planned LinkedIn post exists because LinkedIn has gone bananas and severely limits any post reach if it excludes an external link. I wanted to ask if the new feature does trac ...read more
How to Automate Email Intent Handling in Nurture Workflow
- Hi HubSpot Community, I’m trying to create a workflow for an email nurture campaign. The challenge I’m facing is handling replies automatically based on their intent: Positive Intent: If someone replies positively (e.g., "Interested" or "Tel ...read more
Hubspot sent out an email to customer "Approve use of your email address"
- I have never seen this before and in researching, it says I need to navigate to the "Approvals" menu on the left side bar, which I don't see. Any idea why hubspot sent this? The person that sent it is a Super Admin so it should be ok. I am confused, ...read more

Best Solutions for SMS Customer Support in HubSpot?
- Hello HubSpot Community, I’m with a tech startup specializing in EHR/EMR solutions for healthcare, and we've been using HubSpot for about 9 months now, primarily leveraging the Help Desk for email and live chat support, which has been working wel ...read more
Location option for meeting scheduler
- After searching the community I'm still confused... Context: I'm a new business owner and just started using the free version of Hubspot. Question: In the free version, is it possible to have an option for choosing the location (call, virtua ...read more
@ mention in Helpdesk
- Hello all, I have been using the @mention in Helpdesk to communicate with my team about those specific tickets. I never realized that the tickets with a mention are not being removed from the @ mention queue even after being closed. This cr ...read more
SMS support Ticket Workflows
- Hello, documentation suggests that you can enable SMS sending within a HubSpot workflow , but this doesn't appear to be an option with a ticket based workflow; can only seem to get the SMS option from a contact workflow. Is this possible or a ...read more
Older emails not creating conversations when moved to support team inbox
- Hi there, My team has a mailbox, "support@domain.com". Sometimes, team members receive tickets in their personal mailbox, such as "john@domain.com". If that happens, we move them manually in Outlook over to the support mailbox. Usually, HubS ...read more

Looking to understand Outreach vs Hubspot experiences
- Hey, has anyone moved from Outreach to Hubspot Sequences (+ other related tools) or the other way around? Looking to understand what was the feedback from the folks using the tools and what kind of an impact did it have within your organisation ...read more
Domain kasa.com is incorrectly displaying info pulled from Clearbit
- Hi, At kasa.com we use superhuman.com to manage our email service. We noticed that all Kasa employees are displaying incorrect information in their profile - they are listed as employees of "Kasa Smart", which is a different company. W ...read more
Salesforce Integration Error - DEALS
- Trying to to Opportunities and Deals to speak to one another but getting this error... "Default sales process unavailable" These Salesforce records can't sync to HubSpot because the default sales process is no longer available. Fix in Salesforce: As ...read more
Adjusting Actual Deal Value After Closed Won
- Hello! Sometimes after we close a deal as Closed Won, we have to adjust the Deal value for one reason or another. Just looking for best practice on this and if anyone sees an issue with doing this. We do track the change via a Microsoft BI integra ...read more
Integrating Product Activity Data with HubSpot: Best Practices and Solutions
- What’s the best way to connect my customers’ activity within my product to HubSpot? Currently, we’re tracking activity in PostHog, but I’d like to send data such as logins and other events to HubSpot as well. Could you also clarify which HubSpo ...read more

How to locate recordId for Properties via API
- I'm trying to PATCH (Update) a Property I went here first: https://developers.hubspot.com/beta-docs/guides/api/crm/properties for guidance. Then I pulled down a list of properties: GET https://api.hubapi.com/crm/v3/properties/deal ...read more
Custom validation & prevent form submision
- Hello all, Just found a solution for doing a basic validation on fields before submit on a hubspot form. Conditions: Raw html form Include jquery Code <script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/embed/v2.js"& ...read more
Custom Equation: Amount / Time Between
- Hi, Part of our business is selling services. I'd like to create a new Deal Property that gets its value from a calculation. In two deal properties we set 'Start Date' and 'End Date' . This allows for a quick (and correct) return for 'Proje ...read more
Migration guide — Migrate an API key integration to a private app
- Hey, HubSpot Developers! There are plenty of questions about the upcoming sunset and how to migrate your apps using API keys to use Private Apps. Luckily, our amazing team put together this guide, Migrate an API key integration to a private a ...read more
HubDB vs Custom Object - Best scenario option?
- I wanted to get some opinions on which direction to go based on a custom project scenario we have. First, a little background... Phase 1 - Created a dashboard webpage that is set to "private - registration required" and displays data from a ...read more

Game of Emails: Compliance is Coming – Inbound24 Recap
- Game of Emails: Compliance is Coming – Inbound24 Recap Welcome, noble Lords and Ladies, to the realm of Inbound24, where we explored the treacherous lands of email deliverability and compliance. We hope you found our journey into making these d ...read more
INBOUND 24 Recap Day 2 & 3
- Welcome to your Recap of INBOUND 2024! Here’s a summary of Thursday and Friday’s highlights and key takeaways from the sessions and events we enjoyed. Keynote Highlights Thursday, Sept 19 - The Power of Unified data, Product led g ...read more
Topic Ideas for Project Managers
- This year, our partner agency brought some folks from our project management team - and I was so curious to see if anyone found any good sessions for this kind of role or if they had any ideas of sessions or activities for future years that would ap ...read more
Post-Show Follow-Up
- With so many learnings, I'm wondering how everyone takes their insights back to their teams (especially partner agencies). Anyone got any good tips or have done something that worked well in the past? ...read more
INBOUND Recap Day 1
- Welcome to your Daily Recap of INBOUND 2024! Here’s a summary of today’s highlights and key takeaways from the sessions and events we enjoyed. Keynote Highlights HubSpot Spotlight: The future of growth lies in the synergy of ...read more

Community Spotlight

@Adriane

Meet the Champion of the Month: January 2025

Hello Community! I am thrilled to announce that our Champion of the Month for January 2025 is: Adriane Grunenberg 🎉 @Adriane Adriane is on leave until the second half of January, but let's give her a big round of applause 👏 👏 👏 and let this be a nice surprise for her when she's back at work 🙂 What makes Adrian...