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Meeting scheduler and the new Appointment object
- Is there any information on how the new "Appointments" object works together with the Meeting Scheduler? We want to keep track of our meetings (mainly digital ones), and we often use the built-in Meeting Scheduler for this purpose. I’m trying t ...read more
Excluding contact if one property is equal to another
- Hello, I can't seem to find a way to exclude contacts if the value in one property is equal to another property's value (in this case, if the company name is equal to the contact last name). Is there any way to do this action? ...read more
Dynamic Meeting Schedule Page depending on Contact Owner on Website
- Hi everyone, a tricky question! I have tried to plan the process/logic to create a meeting router on our website but I am stuck at one specific point. The logic is that there is a Hubspot form embedded on the website where a lead can fill in conta ...read more
Exporting Contacts with Internal Values from Dropdowns
- Is there currently a way to export the internal value of an enummeration field on a contact instead of the display value? For some of our ennumeration fields we are using IDs for the internal value and would like to export them as opposed to the di ...read more
Connect more than one whatsapp business to hubspot
- Can I connect multipe whatsapp business accounts to my hubspot account so that the sales team can have their own whatsapp number? ...read more

How to create an Active list & Workflow to send Birthday Emails to Members
- Hello, I hope someone can assist me with this. I'm trying to create an Active List to send Birthday Emails in HubSpot, but I'm having difficulty retrieving members' birthdays. HubSpot appears to only consider the current year (2024), meaning that n ...read more
Recommendations for social media and website integration for HubSpot
- Hi HubSpot Community, I’m Oliver Jones, and I’m currently exploring ways to improve our digital marketing efforts. I’d love to tap into the collective knowledge of this community to get your recommendations and insights! Managing Social Media ...read more
How to Prevent Workflow Un-enrollment When Merging Tickets
- Hi everyone, I am Emmanuel Katto from Dubai, working with a workflow where a ticket property is incremented by 1, and then the ticket is either delayed for 12 hours and moved to a specific phase or, if the ticket property reaches a certain value, ...read more
Social Icons - Dark Mode
- Does anyone know why the social icons, despite being images, are inverting colour from white to black in dark mode clients? I understand dark mode will invert the colours of HTML sections, but I don't understand why this would also happen to the so ...read more
Newbie Marketer: Any tips and tricks for creating engaging content?
- My name is Kathy. I own a small herbal store. I have a website also. I need to learn to create engaging content to help promote my brand and increase online and in store sales. Check me out at www.2harvesttx.com . ...read more

want to disable the sound when I send a chat message
- Hello! I want to disable the sound that plays when I reply to a chat message. I still want all the other sounds for notifications, but this sound is not a notification; it just plays when I send a message. And it's annoying! ...read more
Unable to comment in Help Desk when there is No Conversation History
- Hello, A client is having an issue inside help desk where they are unable to create an internal comment when there is no conversation history associated to the ticket. For example, a support team member recieves a call and creates a ticket in He ...read more
Uneven Chat Distribution
- Would love some help with our chat not evenly distributing to team members. We recently switched from Intercom and with Hubspot chat it seems to like to settle on one person as the main one to get chats throughout the day rather then round-robining ...read more
Create support ticket using a json attachment from inbound email
- Hi all TL;DR -------- Receive an email that contains a json file into a HubSpot inbox and have HubSpot parse the json, strip out the context and customer account, and then create subsequent help desk ticket? -------- We are lookin ...read more
AI Chatbot
- Hello, I'm trying to add an AI Chatbot as shows in this video: https://www.youtube.com/watch?v=y12uwgcXDyE However, I can't see "AI Chatbot" under the Automation menu. Is it limited to paid plans? In the video, it seems as an option for the fre ...read more

Tracking Funnel Conversions from Stage to Stage
- Hi HS Community, We are having an issue in my company. We have lifecycle stages on our company level that are: Target -> Prospect -> Awareness -> MQA -> SAA > SQA -> Customer. We also have certain workflows that set some compan ...read more
Conflicting IP Addresses in DNS Configuration for Domain Connection
- Hi Community, I’m experiencing issues with connecting my domain to HubSpot. I keep receiving error messages during the DNS verification process. The information displayed in HubSpot seems to be contradictory: The "Required Data" column spe ...read more
How to do a API Call Out from Hubspot
- Hi Team, I want to make a api call out from hubspot. Can i known what is the best practice to make a API callout and what all resource i would be requiring to setup a callout Thanks! ...read more
Re-enrollment trigger not working
- Hello everyone, I have created a workflow that works as following: subscription criterias are "Status" = Not answering and "Contact owner" = Sales1 Then i create a task for Sales1 to call the lead with deadline the same day The problem aris ...read more
Live User Data from our Application
- Hey everyone, we have our in-house app which syncs with Amplitude app, and display our user data in live environment with all the events and actions users are doing in the app. I am looking at moving that user data into HubSpot, which currently is b ...read more

How to locate recordId for Properties via API
- I'm trying to PATCH (Update) a Property I went here first: https://developers.hubspot.com/beta-docs/guides/api/crm/properties for guidance. Then I pulled down a list of properties: GET https://api.hubapi.com/crm/v3/properties/deal ...read more
Custom validation & prevent form submision
- Hello all, Just found a solution for doing a basic validation on fields before submit on a hubspot form. Conditions: Raw html form Include jquery Code <script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/embed/v2.js"& ...read more
Custom Equation: Amount / Time Between
- Hi, Part of our business is selling services. I'd like to create a new Deal Property that gets its value from a calculation. In two deal properties we set 'Start Date' and 'End Date' . This allows for a quick (and correct) return for 'Proje ...read more
Migration guide — Migrate an API key integration to a private app
- Hey, HubSpot Developers! There are plenty of questions about the upcoming sunset and how to migrate your apps using API keys to use Private Apps. Luckily, our amazing team put together this guide, Migrate an API key integration to a private a ...read more
HubDB vs Custom Object - Best scenario option?
- I wanted to get some opinions on which direction to go based on a custom project scenario we have. First, a little background... Phase 1 - Created a dashboard webpage that is set to "private - registration required" and displays data from a ...read more

Game of Emails: Compliance is Coming – Inbound24 Recap
- Game of Emails: Compliance is Coming – Inbound24 Recap Welcome, noble Lords and Ladies, to the realm of Inbound24, where we explored the treacherous lands of email deliverability and compliance. We hope you found our journey into making these d ...read more
INBOUND 24 Recap Day 2 & 3
- Welcome to your Recap of INBOUND 2024! Here’s a summary of Thursday and Friday’s highlights and key takeaways from the sessions and events we enjoyed. Keynote Highlights Thursday, Sept 19 - The Power of Unified data, Product led g ...read more
Topic Ideas for Project Managers
- This year, our partner agency brought some folks from our project management team - and I was so curious to see if anyone found any good sessions for this kind of role or if they had any ideas of sessions or activities for future years that would ap ...read more
Post-Show Follow-Up
- With so many learnings, I'm wondering how everyone takes their insights back to their teams (especially partner agencies). Anyone got any good tips or have done something that worked well in the past? ...read more
INBOUND Recap Day 1
- Welcome to your Daily Recap of INBOUND 2024! Here’s a summary of today’s highlights and key takeaways from the sessions and events we enjoyed. Keynote Highlights HubSpot Spotlight: The future of growth lies in the synergy of ...read more

Community Spotlight

@alyssamwilie

Meet the Champion of the Month: November 2024

Hello Community! I am thrilled to announce that our Champion of the Month for November 2024 is: Alyssa Wilie 🎉 @alyssamwilie Let's give Alyssa a big round of applause for her contributions in the HubSpot Community 👏 👏 👏 What makes Alyssa our Community Champion of the Month? Alyssa is a front end developer ...