Does the internal values for the call outcome change?

[vpetukhov]

I wanna hardcode id of hs_call_disposition. 
Does the internal values for the call outcome change? Or i can use these ids from documentation 

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[JSC]

What about custom outcomes ? Is there any way to get the matching values somewhere ?

[dennisedson]

@JSC 

Unfortunately, my answer is not going to be very satisfying 😥

Typically, I would recommend querying the properties endpoint for that property

eg: https://api.hubapi.com/crm/v3/properties/calls/hs_call_disposition

this will return an options array.  If you do that, you will find that the array is empty...

I have already reported this issue and it is on the to do list of the product team.  No idea on timeline, however.

My hacky not very elegant workaround presently is set the custom outcome in the UI for a record.  Then, querying the get a call endpoint and add hs_call_disposition as a property to be returned. 

eg: https://api.hubapi.com/crm/v3/objects/calls/21532199002?properties=hs_call_disposition

This will return that property value like this

"properties": {
        "hs_call_disposition": "9e70ad67-6843-4f39-a992-fc8bf301a56c",
        "hs_createdate": "2022-05-05T14:56:34.728Z",
        "hs_lastmodifieddate": "2022-05-05T14:56:35.204Z",
        "hs_object_id": "21532199002"
    },

I know it is not ideal, but hopefully that will help until the correct method is added.

[dennisedson · Accepted solution]

@vpetukhov 

Yes, these values will not change and you can and must use them for the hs_call_disposition.